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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Kansas
2 reviews
13 helpful votes
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IDENTITY THEFT!
March 1, 2016

I have ordered 8 different items from Wish, I was satisfied with the products, did not even mind how long it took to get them.
Then?
I get a call from my bank about suspicious activity on my card. Someone had stolen my card info, made a clone card, and spent $539 with it at a Best Buy in Georgia.
I have not left Kansas City, Mo in years.
This was a relatively new card and the only place I've used it was Wish. They also attempted to steal another $2,000 but it was declined. This might not happen to everyone but after reading these reviews it sounds pretty risky.

Date of experience: March 1, 2016
Georgia
2 reviews
13 helpful votes
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I LOVE it!
February 29, 2016

I have heard many people say they are nervous about ordering from Wish. I have ordered multiple things and never had an issue. Some items look cheap but remember what you're paying for the item. Overall I love this site and will continue to order from Wish.

Date of experience: February 29, 2016
Illinois
1 review
3 helpful votes
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Refunded
February 29, 2016

I have purchased many things on this website. One particular item I never received or was stolen, I don't know. Anyway, I notified wish by email and I was refunded the money within a week.

Date of experience: February 28, 2016
New York
1 review
5 helpful votes
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SO FOR MY EXPERIENCE WITH WISH HAS BEEN TERRIBLE. I WANT TO RETURN ITEMS THEY INSTRUCTED ME ON WHAT TO DO, FOLLOWING THEIR LINK TO RETURN, THE LINK IS NOT WORKING, I ASKED TO SPEAK WITH SOMEONE, A PERSON RAMIR EMAILED BUT HE WAS NOT HELPFUL. THEY WANT YOU TO UPLOAD A PICTURE OF THE ITEM YOU WANT TO RETURN. THIS IS A JOKE. DONT THEY KNOW WHAT I HAVE PURCHASED FROM THEM. I DID GET A REFUND FOR 3 DRESESS ON THE SAME ORDER, I HAVE 4 MORE DRESSES THAT I DONT WANT AND WANTED TO CANCELL THE ORDER. I HAVE BEEN GETTING THE ROUND-AROUND SINCE 2/11/2016 IT IS THE 28TH OF THE MONTH. I WILL NOT GIVE UP, ALSO I WILL NEVER PURHCASE ANYTHING FROM THEM AGAIN

Date of experience: February 28, 2016
California
1 review
4 helpful votes
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Sue
February 29, 2016

Never give them your card number because it's to many of upset customers. It seem to me that these people don't care about who ever buys from them. To many red flags!

Date of experience: February 28, 2016
New Jersey
1 review
9 helpful votes
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IDENTITY THEFT
February 27, 2016

My boyfriend purchased two items for me each were just a couple dollars each, this was about a week ago. We saw that the conformation said it would be about a month before we got out items but whatever. Tonight we got a series of 4 texts in a row of purchases we never made which came to a total of $50 before we could get ahold of the card provider and cancel the card. The only new site we have made purchases from that could have gotten our info would be WISH. DO NOT USE THIS APP if you want to keep your identity secure, you never know who's operating things like this.

Date of experience: February 26, 2016
India
1 review
3 helpful votes
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Fraud site! Beaware
February 26, 2016

I think this is fraud site
No customer care no
No address detail of co
I have ordered two item from last 60 days
Still no information
I will complain to Indian government please banned to such fraud site

Date of experience: February 26, 2016
New York
1 review
6 helpful votes
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Disappointed...
February 26, 2016

I ordered almost a 100$ in stuff on Wish.com which I'm really regretting. I'm not one to just blow money but I really thought this was a neat website. I guess it was too good to be true. All I had to do to see that this was really a joke was just looking at the pictures of people who were wearing the products that they purchased. They all look so cheap. I hope I get a refund. I'm very disappointed to find this out. This website should definently be shut down.

Date of experience: February 26, 2016
Illinois
1 review
4 helpful votes
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Don't bother!
February 25, 2016

I bought a dress in a size 2*bigger then I wear and when it arrived it was smaller then a size 0.

Date of experience: February 25, 2016
Greece
1 review
5 helpful votes
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After spelling my name entirely wrong and i couldn't get my from the post office with my id, i send a tone of messages to refund my money. It's the weakest costumer support i've ever seen. Unexistant! They keep repeating a message that i have to follow some instructions. I couldn't have access to their site because in some way the sign-in procedure malfunciones. And i'm still unsatisfated. I don't recommend this site to anyone!

Date of experience: February 25, 2016
Indiana
1 review
9 helpful votes
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Apology
February 25, 2016

I had made a comment saying my stuff did not come. It did... in the mail! If you see a post from me. Disregard it please.

Date of experience: February 25, 2016
Pennsylvania
1 review
2 helpful votes
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It is a bad sight
February 24, 2016

When I got my led up shoes they did not work so people that mad the shoe ovisly did not make them right

Date of experience: February 24, 2016
North Carolina
1 review
2 helpful votes
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This has been the most disappointing online shopping experience I have ever had. They owe me hundreds on returns that "they" have. I returned items to address they sent me. Now "they "do not know what I am talking about. Do not deal with these people. No phone to call them back, email is ignored until you threaten your distress by posting on social media. STAY AWAY FROM THIS BIG BAD WOLFE! They have my merchandise, my money and don't know who I am.

Date of experience: February 24, 2016
California
1 review
0 helpful votes
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Returns
February 24, 2016

Have ordered in the past and the items have been fine and received on time. My son ordered ONE pair of shoes last night but they sent an email with TWO pair to ship. He and I both contacted them and they said; "sorry, we don't cover shipping" but will refund the price. The shipping is ten dollars on each item. Even though he just ordered the item last night and contacted them via email before 8am this morning. At this time, I would recommend NOT shopping with WISH due to this experience.

Update, I received a email back from customer service saying that the item already shipped, (yeah you waited a day until it shipped to get back to me.) To their credit, he said I could refuse the package when it is delivered and they will return it to the manufacturer. Problem is, they usually just knock and drop the package, not waiting for an acknowledgement. Will wait and see what happens. Welllllll, package came and knock and drop so no refusal. To WISH's credit, they contacted me several times regarding the refund. My son ended up selling the second pair to a friend so we did not send back. Don't know if we would have been charged $20 for shipping but will give them another star for communication.

Oops, another update. Removed the second star as I have Unsubscribed to their email list SEVERAL times but to no avail. I will put them in the spam filter as they obviously, in my opinion, value their time and money and no one else.

Date of experience: February 24, 2016
Indiana
1 review
0 helpful votes
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From cheap faulty products... That don't work... And to Xmas present orders showing up 2 months later in the end of Feb... Don't waste your money or time... You will be disappointed in one way or another!

Date of experience: February 24, 2016
Illinois
1 review
10 helpful votes
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I have ordered mutiple idems ranging from a coat to smart watches. The products have all arrived some faster then expected. A lot of people seem to have a problem with reading because they do warn you that sizes are different compared to US. Just have to open your eyes. But there are a lot of ignorant people out there. Other then that the prices are great value. I have even compared pricing with Amazon and wish along with their partner Geek beats them every time.

Date of experience: February 24, 2016
Florida
1 review
3 helpful votes
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Horrible
February 23, 2016

I have ordered from this website twice and both times had nothing but bad experiences they lost my items both times. How do you lose the items when you have tracking numbers & shipping orders? How do you just lose things all the time? How is it that you just always misplace my items? JUST GARBAGE! I REFUSE TO ORDER AGAIN!

Date of experience: February 22, 2016
New Jersey
1 review
4 helpful votes
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I have ordered a lot of them and have only got about half. There is know way to contact them at all and you can't track your thing you ordered from them. I'm so sick of this site they need to shut it down. Or fix it so people can contact them

Date of experience: February 20, 2016
North Carolina
1 review
10 helpful votes
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SCAMMERS
February 21, 2016

Read the reviews (DO NOT ORDER FROM WISH) thisis one SORRY RETILER STAY AWAY they don't deserve one star. Can't SUBMIT if you don't check one these people are SORRY

Date of experience: February 20, 2016
Canada
1 review
0 helpful votes
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Horrible.
February 19, 2016

I am normally an extra small, but to be safe I orderded a medium and it was WAY to small. Not to mention I paid extra for fast shipping. I placed my order in December and took 2 months for my order to come in and only to come to find out I wasted75$ on such terrible clothing quality. Not impressed at all, However, the only thing I would trust buying from Wish is their jewlery, The price actually matches the quality.

Date of experience: February 19, 2016