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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Texas
1 review
2 helpful votes
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Misleading
March 14, 2016

I order shirt very poor quality jewelry came apart when I open it

Date of experience: March 14, 2016
GB
1 review
0 helpful votes
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Got a few small items wouldn't give as presents. Just mainly the big stuff doesn't arrive when they say. Clothes etc not what they seem when you get them.

Date of experience: March 14, 2016
New Jersey
1 review
7 helpful votes
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Never received shoes
March 13, 2016

I ordered two pair of the shoes that light up and never received my order. I received an email that it had been shipped to my house and the time it said it arrived I was actually at home and no package was ever delivered. And no has assisted me with finding it or even. With a refund or even offered to resend the package again...

Date of experience: March 13, 2016
Texas
1 review
5 helpful votes
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Thief
March 13, 2016

Wow well i c other people here have been charged 13 dollsrs and 3 dollsrs well my account had been chared 287.00 wow never again im having to change bank cards now to make sure no other chatges r made to my account

Date of experience: March 12, 2016
New York
1 review
1 helpful vote
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NEVER BUY FROM HERE!
March 12, 2016

I ordered an item and never received it. I tried contacting customer support. What support?!? They said my account is restricted now and they have yet to give me a refund. There's no number to contact them or the store. Horrible experience!

Date of experience: March 12, 2016
GB
1 review
6 helpful votes
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My experience with wish.com (via their phone app), has so far been excellent. All items have arrived, one didn't last very long but it only cost me £2 so I'm not too bothered. A more expensive item was faulty on arrival, I contacted customer services and within an hour I had received a full refund and the return address was here in the UK! Definitely not a scam!

Date of experience: March 12, 2016
New Jersey
1 review
2 helpful votes
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Wish customer service
March 12, 2016

I cannot get hold of Wish customer service. I finally found a phone number but when I called there was no room to leave a message. I am just trying to get customer support! This is no way to run a business! You

Date of experience: March 12, 2016
Ohio
5 reviews
5 helpful votes
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It's ok
March 12, 2016

When they say claim your FREE gift it says 1 dollar shipping fee. Not that free now is it.

Date of experience: March 12, 2016
Georgia
1 review
0 helpful votes
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I bought 2 pieces of this bangles and the ring that make it close was not working and it fell off. The wrist watch not working properly

Date of experience: March 12, 2016
India
2 reviews
5 helpful votes
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Ordered a cosmetic product on www.wish.com they asked for 45 days to deliver the item, even after 3 months the product is not received & there is no way to contact them

Date of experience: March 10, 2016
New Jersey
2 reviews
3 helpful votes
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I did receive some things I had ordered. Two purchases never showed up, but they did refund me quickly, hence the 3 stars. A lot of the items are very inexpensive & very cheap. I'm deleting the app. I'm done wasting my time.

Date of experience: March 10, 2016
Canada
1 review
2 helpful votes
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Horrible website
March 10, 2016

This site is pure garbage and fraud easy to buy stuff from but they return process is either non existing or nightmare please don't buy stuff from them. I wish there was a zero star

Date of experience: March 10, 2016
Texas
1 review
0 helpful votes
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If you want to buy it buy it on a permanent basis, I returned something right away it's been now 3 months and they want pictures of receipts and when you want to send them the site does not accept the link omg so much hassle for soooo long so not worth returning ANYTHING! So with that being said the stuff has been pretty alright and sometimes was a little impressed and other times not but still use it but totally not worth the expense to return it believe me so make sure its worth your money which for the most part it is the cheapest price for not so bad of a product but it is a gamble.

Date of experience: March 9, 2016
New Jersey
1 review
3 helpful votes
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No good nothing got to me and on top of that none of my order never got to me and I only got 20$ back on an other. I will post my experience with this website on face book and social media to warn people about it

Date of experience: March 9, 2016
India
1 review
6 helpful votes
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I have ordered the product, they didn't delivered the product and they didn't refund the money also...

Date of experience: March 9, 2016
New Jersey
14 reviews
15 helpful votes
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WISH. COM- I have made 21 purchases from wish.com, all from different vendors. I have to this date received every purchase that I have made. They were exactly as stated, exactly as pictured and received all much before promised receipt date. When you pay 2$ 3$ 5$ or 10$ for a product that you would have to normally spend anywhere from 15$ to 80$ buying somewhere else you know that they are not going to be high end products. Be reasonable! You need to be reasonable with your expectations when making purchases from this company and it's vendors. They have tons of great things that I have enjoyed having and using. I'm a very satisfied customer and will continue to be! I guess think of it like buying a bath towel from Belk vs buying one from Wal-Mart. 20$ each vs 5$ each! Different quality yes but still a great product! (I really wish I could add pictures to this review:-/)

Date of experience: March 8, 2016
Missouri
1 review
7 helpful votes
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Lots of neat stuff
March 8, 2016

I have bought maybe 9 items from this company and all showed up. Exactly as stated and it all comes from CHINA. It's going to take time for it to ship. I have no complaints.

Date of experience: March 7, 2016
Michigan
2 reviews
8 helpful votes
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This site is the worst they don't back up their refund policy. I have contacted them several time via email and have never gotten a response. The items are not sized properly. And are poor quality. So I have in other words donated $40.00 dollars to someone.

Date of experience: March 7, 2016
India
1 review
7 helpful votes
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I have placed 2 orders since 3-4 months and I have not received them yet. I have been trying to contact them through customer support but as expected they did are not giving a healthy response.

Tired of contacting them again and again.

I would recommend all people not to use this site.

Date of experience: March 7, 2016
Texas
1 review
5 helpful votes
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Great company
March 7, 2016

Yeah it make take awhile to get your stuff but what do you expect of a couple dollars for something that 20 or 59 in a store I've never had fraud or not received an item I've broke items and returned them without a problem so for all the bull crappie about its a fraud is a lie. I know a lot of people that use wish and never had a problem so all the people complaining are a bunch of little $#*!es it's a good site to order from. You just have to wait for your stuff but it's coming from Japan or China so such it up butter cup. EBay and Amazon takes just as long sometimes.

Date of experience: March 6, 2016