Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Got a few small items wouldn't give as presents. Just mainly the big stuff doesn't arrive when they say. Clothes etc not what they seem when you get them.
I ordered two pair of the shoes that light up and never received my order. I received an email that it had been shipped to my house and the time it said it arrived I was actually at home and no package was ever delivered. And no has assisted me with finding it or even. With a refund or even offered to resend the package again...
Wow well i c other people here have been charged 13 dollsrs and 3 dollsrs well my account had been chared 287.00 wow never again im having to change bank cards now to make sure no other chatges r made to my account
I ordered an item and never received it. I tried contacting customer support. What support?!? They said my account is restricted now and they have yet to give me a refund. There's no number to contact them or the store. Horrible experience!
My experience with wish.com (via their phone app), has so far been excellent. All items have arrived, one didn't last very long but it only cost me £2 so I'm not too bothered. A more expensive item was faulty on arrival, I contacted customer services and within an hour I had received a full refund and the return address was here in the UK! Definitely not a scam!
I cannot get hold of Wish customer service. I finally found a phone number but when I called there was no room to leave a message. I am just trying to get customer support! This is no way to run a business! You
I bought 2 pieces of this bangles and the ring that make it close was not working and it fell off. The wrist watch not working properly
Ordered a cosmetic product on www.wish.com they asked for 45 days to deliver the item, even after 3 months the product is not received & there is no way to contact them
I did receive some things I had ordered. Two purchases never showed up, but they did refund me quickly, hence the 3 stars. A lot of the items are very inexpensive & very cheap. I'm deleting the app. I'm done wasting my time.
This site is pure garbage and fraud easy to buy stuff from but they return process is either non existing or nightmare please don't buy stuff from them. I wish there was a zero star
If you want to buy it buy it on a permanent basis, I returned something right away it's been now 3 months and they want pictures of receipts and when you want to send them the site does not accept the link omg so much hassle for soooo long so not worth returning ANYTHING! So with that being said the stuff has been pretty alright and sometimes was a little impressed and other times not but still use it but totally not worth the expense to return it believe me so make sure its worth your money which for the most part it is the cheapest price for not so bad of a product but it is a gamble.
No good nothing got to me and on top of that none of my order never got to me and I only got 20$ back on an other. I will post my experience with this website on face book and social media to warn people about it
I have ordered the product, they didn't delivered the product and they didn't refund the money also...
WISH. COM- I have made 21 purchases from wish.com, all from different vendors. I have to this date received every purchase that I have made. They were exactly as stated, exactly as pictured and received all much before promised receipt date. When you pay 2$ 3$ 5$ or 10$ for a product that you would have to normally spend anywhere from 15$ to 80$ buying somewhere else you know that they are not going to be high end products. Be reasonable! You need to be reasonable with your expectations when making purchases from this company and it's vendors. They have tons of great things that I have enjoyed having and using. I'm a very satisfied customer and will continue to be! I guess think of it like buying a bath towel from Belk vs buying one from Wal-Mart. 20$ each vs 5$ each! Different quality yes but still a great product! (I really wish I could add pictures to this review:-/)
I have bought maybe 9 items from this company and all showed up. Exactly as stated and it all comes from CHINA. It's going to take time for it to ship. I have no complaints.
This site is the worst they don't back up their refund policy. I have contacted them several time via email and have never gotten a response. The items are not sized properly. And are poor quality. So I have in other words donated $40.00 dollars to someone.
I have placed 2 orders since 3-4 months and I have not received them yet. I have been trying to contact them through customer support but as expected they did are not giving a healthy response.
Tired of contacting them again and again.
I would recommend all people not to use this site.
Yeah it make take awhile to get your stuff but what do you expect of a couple dollars for something that 20 or 59 in a store I've never had fraud or not received an item I've broke items and returned them without a problem so for all the bull crappie about its a fraud is a lie. I know a lot of people that use wish and never had a problem so all the people complaining are a bunch of little $#*!es it's a good site to order from. You just have to wait for your stuff but it's coming from Japan or China so such it up butter cup. EBay and Amazon takes just as long sometimes.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account