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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Australia
1 review
6 helpful votes
Follow Steph A.
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Giving this stupid company a 1 is a lie, they deserve a 0!
My card and bank details were hacked and I had to close down the account and the card (I lost over $600, because of the person who stole my card)
Anyways, I received an item from Wish which was damaged quite badly they accepted the refund except they refused to pay it to my new account detail which I provided with them I'm aware of their policy but seriously! The bank can't do anything because the accounts are closed!

DO NOT SHOP WITH THIS COMPANY EVER!

Date of experience: September 12, 2016
GB
1 review
5 helpful votes
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Fake products
September 13, 2016

My partner ordered Pokemon cards for myself and my son. They were the worst fakes I have ever seen. They hadn't even tried to make them look legit. Won't bother asking for refund so im gonna set them on fire. Best thing that you could do with them.

Date of experience: September 12, 2016
New York
1 review
2 helpful votes
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Garbage Garbage Garbage
September 12, 2016

This is the worst shopping app ever. Deals sound good and look good but the products are GARBAGE. All come from China and you are normally shipped the wrong products.

Date of experience: September 12, 2016
GB
2 reviews
30 helpful votes
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I ordered a Gothic jumper and paid £16 including delivery. It came within one month of paying for it. The same jumper was on sale in the UK for £39.99' in blue banana. And I actually got what was stated in wish a free gift... which were black hair bands with gold apples on for free with my order. I have ordered 2 t-shirts lately and are waiting on them. And a anti dog training collar and some parrot toys. So yet to feedback on it. But the bird toys are £13 in pets at home and they cost £3 including delivery for the same thing. So if It arrives in the UK to me. It's a bonus it saves me £10 if not il pay £13. Either way I'm not bothered. As for the jewellery yes they have some nice bling that's seen in Claire's accessories. EBay and Amazon. All UK stores and markets buy most of there bulk products from China and Hong Kong like poundland would you go and complain about the products there. What is bought on your high street. No you just pay the pound and leave. Then people go on wish buy something for a pound and then grumble that its cheap or took too long. Remember it's China or Hong Kong it will take a while. And what do you expect for a pound. A 925 sterling silver or 9ct gold ring. It aint gonna happen. You want nice bling you gotta pay hundreds. People who slag them off are just winers and haters trying to put them down for trying to earn a living.

Date of experience: September 11, 2016
California
1 review
13 helpful votes
Follow Ian S.
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I ordered a few items from Wish... And was totally dissapointed.
The leather bracelets were way too small... I couldn't even latch the clasp... The the end just came right off 2 minutes after getting it...
And I got a Square Cube necklace... The opening was sooo small I couldn't get it over my head...
Better off used as a small dog collar...
This was a test purchase to see what they offer for the cheap prices.
And you get CHEAP CHINESE MADE CRAP!

Date of experience: September 9, 2016
Utah
1 review
15 helpful votes
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The worst!
September 8, 2016

I ordered 4 tops from wish.com thinking they were beautiful and a good value. Boy was I stupid! The crap they sent me is the worst I have ever seen. The blouse I tried on tore and was actually sized for a child I am sure. I never even unwrapped the other three. I tried to get a refund from this terrible company but there was no "Order History" for me nor were there any packing slips in the shipments. Don't use this company! Inferior Chinese merchandise and non-existent customer service!

Date of experience: September 8, 2016
Virginia
1 review
18 helpful votes
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Crap!
September 7, 2016

I sincerely believe that any positive review was written by the company itself because no one could possibly like this crap! I bought several articles of clothing that looked very cute and stylish in the pictures. When they FINALLY arrived two months later, they looked very little like the pictures. To make matters worse, the material was very thin and scratchy. There's not one thing that was wearable and I ended up donating every single thing to Goodwill. I would NEVER buy anything from this app again. What a total rip-off!

Date of experience: September 7, 2016
Malaysia
1 review
21 helpful votes
Follow Alex L.
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Dear all.
Continue from my 1st review.
A very highly professional dirty tactic use by Wish to close their cheating case and deny their promises and responsibility towards their victim customer.
Yesterday received message from Wish Customer Service Team offering to help to solve my received Fake items for replacement and offer to make a refund. I clearly declined the refund but insisted a replacement as what was advertised in the Wish listing.
However 2 hours later another message from Wish received. I was shock to know that a refund was make with the reason that the tracking shows delivered but user did not receive it. How can that be? There is no tracking number provide to me and my country local post office has not inform me about the postage. This is a BIG JOKE from Wish.
TO ANY OF THE WISH CUSTOMER SERVICE TEAM PERSONEL WHO READ THIS POSTING, please explain to me and also to other Wish customers.
Wish is really a BIG SCAMING COMPANY.
SO EXISTING CUSTOMERS AND FUTURE CUSTOMERS PLEASE BEWARE...

Date of experience: September 6, 2016
New Mexico
1 review
25 helpful votes
Follow Shanna H.
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I Love This App!
September 7, 2016

I have ordered from Wish on four occasions and it is fantastic! Make that five because I made an order just prior to reading these reviews. I wouldn't put much stock in the negative reviews and try it out for yourself. People do not understand that they are not ordering from a major chain department store. Some items are cheaply made out of plastic, but I'm okay with spending two or three dollars on something that wasn't as I expected to be. I have order multiple rings, bracelets, hair tools, make up, nail supplies and many more items... fantastic. I have had wonderful experiances with the seller's with canceling orders and refunds. Arrival times could be a month or longer, but the orders must ship from China and must be quarantined for up to six weeks. What others fail to realize is that most products in the United States are shipped as merchandise for major chain retail and department stores. MAID IN CHINA! No not everything was as exactly as it appears, but I have spent no more that seven dollars on any one ring and they are beautiful, bright and shiny. Try it for yourself, but do not have unreasonable expectations. This is not Dillard's Department Store. I LOVE WISH! These people have unreasonable expectations for the prices they are paying. Not a scam or a rip off, just unreasonable expectations.

Date of experience: September 6, 2016
Wish C. Wish Rep
over a year old

Thank you for shopping at Wish!

Kentucky
2 reviews
6 helpful votes
Follow Parshotam M.
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Poor customer service
September 6, 2016

I bought a large cube ice tray but received bullet cube tray. I have the confirmation of my order which clearly described the large cube size. They made me attach all types of documentation which I did. Then they closed my case because I should have ordered the correct size. They ignored the description of the item and trusted the store size # instead.

Date of experience: September 6, 2016
GB
1 review
2 helpful votes
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First they delivered me wrong size glass screen then i complaint about that they refund me immediately no hassle for refund

Date of experience: September 6, 2016
New Jersey
1 review
15 helpful votes
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Learn from my mistakes! I have purchased 6 rings all from different stores on this site, not ONE of these rings were silver! They ALL tarnished and turned to the copper and other interesting colors they start off at. Worse... WISH backs these stores and states they "certified" the store! Don't waste your time or money- sizes are all wrong as well. Knee braces are crap quality-made incorrectly supports pop within a week or two, battery recharger charges and shuts off when you attach your phone. Prices are nice IF the products were worth it!

Date of experience: September 1, 2016
Canada
3 reviews
22 helpful votes
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I purchased men's running shoes. (Almost $60) Paid by credit card. Shoes arrived damaged. Soles not glued, wrong size, cheap poor quality. I tried to report the problem and apply for a refund but the shoes arrived with no purchase order. Website allows only contact by email with PO. Web didn't recognize my email or provide PO until weeks after the product arrival. I took pictures, uploaded complaint for refund and was refused because "30 days after purchase." what a rip off. They controlled the entire process and refused due to their own delay.

Date of experience: August 29, 2016
France
1 review
20 helpful votes
Follow Mike T.
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The last item I ordered and "I mean last item" was a pair of headphones to replace the ones I thought i was getting a refund for. These were more expensive £29.00. Wish told me they had not received the order. However, after contacting Paypal and sending a copy of the order number, within one hour they had found my order and stated that it was being mailed.
So, my advice is use Paypal. Then you have a large and influential company, who can wield a big stick if necessary.
Whats more, although Wish had stated that they could not find my account, they used my Christian name in the message.
I have been trying to find the right authority in San Francisco to report this company to.
However, because I live in France, I have no idea who that might be.
Perhaps someone living in that area might know, at least it could put the wind up this awful company!

Date of experience: August 28, 2016
Texas
1 review
17 helpful votes
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Wish is Cool
August 24, 2016

I've ordered several things from Wish, as has a friend of mine. The stuff is inexpensive, and you get what you pay for, so don't expect a 14K gold piece of jewelry for $3, or a designer bag for $20. Go in with that expectation, and you'll probably be fine. Also, you want to read the descriptions and the reviews before you purchase. It takes a long time to ship, yes, but most of this stuff is coming from China. You do kind of have to be careful with the jewelry. I got a really pretty black "wedding" ring, which I just wear for fashion (not for an actual wedding ring), and the black is rubbing off from being on my finger, exposing a cheap copper base. However, it was like $3 so I can't really $#*! much. Everything else I've ordered there has been decent. When I pay $3 or $4 bucks for something cool, and it's not like 100% perfect, I don't get bent outta shape because you often get what you pay for. I have purchased several small things from here, though, and they didn't disappoint (aside from the ring) and I will continue to purchase from Wish.

Date of experience: August 23, 2016
Ohio
3 reviews
11 helpful votes
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Great affordable items
August 24, 2016

I really like wish.com. It takes alot longer to get items in the mail but the items are cheap and affordable. Also have a lot of items to choose from. I personally will continue to shop at wish.com

Date of experience: August 23, 2016
California
5 reviews
5 helpful votes
Follow Jan S.
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I have placed several orders from various sites. Some orders have arrived quickly, others take longer. I have no complaints. I don't have high expections for the money spent, and am usually pleased with my purchases..

Date of experience: August 22, 2016
New York
5 reviews
20 helpful votes
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Bring the Vaseline
August 22, 2016

Every item I have got so far has been purely junk not what they show or what they claimed size chart is not correct! There's not a doubt in my mind the clothes are made from kid sweatshops there's no elastic the thread you can see it all over the place! Trying to return the order i will cost you way more than you paid over 600 worth of stuff and it's all garbage

Date of experience: August 22, 2016
Georgia
1 review
25 helpful votes
Follow Kassandra H.
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I was totally in love with this app until I noticed that I would buy certain things (makeup) and the stores would delete themselves. It has happened 4 times so far. I will not be purchasing anything else once my other orders come in. I did file for refunds though. PLEASE USE PAYPAL!

Date of experience: August 22, 2016
Florida
1 review
15 helpful votes
Follow D G.
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Worth the money
August 22, 2016

I ordered 2 YETI cups in different colors. Only took about 2 weeks for shipping. Works just as well as the YETI cups purchased elsewhere. Worth the wait for the price!

Date of experience: August 22, 2016
Wish C. Wish Rep
over a year old

Hi DG! So glad you had a good experience, thank you for shopping at Wish!