Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Sent 5 emails. There are no phone numbers to contact them. Poor business work ethics
Wow, can't believe I got so scammed. I've always been so very careful about ordering online - don't know what I was thinking ordering from wish. Only a 3 of the 20 items ordered arrived and even then 2 of the 3 were complete junk. Sent a complaint about one of them and they say they're going to refund but I'm not holding my breath.
Finally got my order but their Admin really onerous and can't be bothered!? Admin kept asking me to send snapshots of my bank account with extra Direct Debit, even after I'd submitted twice before; so just gave up exasperated!
I ordered high heels from the Wish App. After 7 weeks the shoes arrived, in a plastic bag, not even sure how the heels survived. Although it didn't matter because they were the wrong shoes, both left feet and different sizes. Nothing about the order was legit. I have requested a refund and submitted pictures. We'll see...
I ordered did not come out of my geek.wish.co products. I want to communicate with customer support, but I get a blank page.
I've submitted and received a number of orders in the past 2 months, and the quality of the products goes up and down way too much. Some things are obviously counterfeit, others are exactly as shown and decent for price. Shipping is also incredibly inconsistent. Some items arrived early, others on time, and others are still in transit. I recommend sticking to Amazon or Jet - they seem to have MUCH higher control over quality and vendors.
This people are a JOKE. I waited 6 weeks for my delivery which i never recived it. They said it will refund me. Lol. Never did. After that thay say next time make sure to check the stores well where you purchase your items. REALLY..
While I won't order clothes because he sizes aren't the same, I do love it for decorations and accessories for home and car. I've rarely waited more that 2 weeks for a shipment but this last month was different. My first order took 3 weeks to come and I'm still waiting for 5 other things. I'm just glad they're not gifts or anything. It will be a month in two days since my original orders were planned
Never received merchandise, can't reach anyone in customer service, they direct you back to the website. Awful and deceptive--they should be shut down. After a month without my order, I tried to contact them, but can't get a response back even after a week through the website.
I suspect this is a SHAM operation. Don't do it.
This company is a joke. I ordered some makeup and it was shown in their tracking as being on its way after 6 weeks of ordering. I emailed and explained what happened. It is impossible to talk to anyone at this company. The number they have on their website reaches a recording. I received an email telling me even though my package was to be delivered that day they were refunding all of my money. I still have not seen that refund. I have not received the order either and I have not been able to get anymore help. I am saying: BUYER BEWARE!
The majority of the items are pure cheap garbage. A good deal of the sellers are scammers. Customer service is ridiculous.
Wish site Thieves
I bought the site from the speakers after the payment device and the location of Mali did not take me and sends it to ignore emails
Means stole my money
Possible site sends you to your shopping once or twice but at one times, particularly when the price is high, it steals the claim that the location system is disabled
Tip does not deal with him
Placed my order for less then half the price they are in the shops, received emails letting me know where it was all at and then 10 days later got in the mail, no problem at all.
I was worried after reading the reviews, but im really happy with how it all went.
I ordered two sets of pokeman cards and it cleared my bank on 4 Oct 16. I still do not have the order and apparently will not... I wish I would have check this website out first. It doesn't even deserve 1.
THIS WEBSITE IS BS! My sister ordered stuff that was supposed to only me a dollar but now they charged her whole card and she has NO MONEY ON HER CARD! They took charged a bunch of stuff on it AND NOW SHE CANT EVEB LOG ONTO THEIR WEBSITE! They are saying her account "doesn't exist" how convenient... SO DO NOT BUY FROM THIS WEBSITE! They are nothing but scam artists.
I have noticed quite a few times that the price they advertise at is NOT the price you pay. I ordered a pair of shoes and loved them so thought I would ordera different colour. The price was $7 plus $3 shipping. I ordered 5 pair for me and a couple friends. All different colors and sizes and was charged $14 plus $4 shipping. When I inquired about it they said that only certain colors and sizes were $7/3. I went through EVERY color and EVERY size and not 1 pair was the price they were advertising. After about 10 emails and all the excuses, I cancelled my order. It was only a $25 difference but it was the point. I will not be ordering from here again.
I placed a order over a month in a half ago, i have yet to receive my item, I was told it's probably being held in customs, probably my last time ordering with Wish, I had a feeling it was to good to be true.
I love you wish! Just wish the delivery was a little speedy! LOved everything. <3
Wish is a good site for almost anything you wish to buy. Always check size chart! They are Asian size mostly. I am Australian size M 12-14 and order xxl for tops. Easy Refund and Cancelled Options and you do not have to return item. Only downfall is shipping takes 3-4 wks so order early.
Good afternoon. I placed about three orders over a month ago and unlike my previous purchases, I am not getting any notifications regarding the status of my order. My name is Randeah Robertson and my postal code in Canada is S7K 5R2 (Saskatchewan)
Please reply to me with some information. Email:
*******@shaw.ca
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account