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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Texas
1 review
2 helpful votes
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Sent 5 emails. There are no phone numbers to contact them. Poor business work ethics

Date of experience: October 25, 2016
New York
1 review
3 helpful votes
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Wow, can't believe I got so scammed. I've always been so very careful about ordering online - don't know what I was thinking ordering from wish. Only a 3 of the 20 items ordered arrived and even then 2 of the 3 were complete junk. Sent a complaint about one of them and they say they're going to refund but I'm not holding my breath.

Date of experience: October 25, 2016
Australia
1 review
10 helpful votes
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Finally got my order but their Admin really onerous and can't be bothered!? Admin kept asking me to send snapshots of my bank account with extra Direct Debit, even after I'd submitted twice before; so just gave up exasperated!

Date of experience: October 25, 2016
Texas
1 review
8 helpful votes
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Complete Rip Off
October 24, 2016

I ordered high heels from the Wish App. After 7 weeks the shoes arrived, in a plastic bag, not even sure how the heels survived. Although it didn't matter because they were the wrong shoes, both left feet and different sizes. Nothing about the order was legit. I have requested a refund and submitted pictures. We'll see...

Date of experience: October 24, 2016
Turkiye
1 review
2 helpful votes
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Product did not come.
October 23, 2016

I ordered did not come out of my geek.wish.co products. I want to communicate with customer support, but I get a blank page.

Date of experience: October 23, 2016
California
1 review
6 helpful votes
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I've submitted and received a number of orders in the past 2 months, and the quality of the products goes up and down way too much. Some things are obviously counterfeit, others are exactly as shown and decent for price. Shipping is also incredibly inconsistent. Some items arrived early, others on time, and others are still in transit. I recommend sticking to Amazon or Jet - they seem to have MUCH higher control over quality and vendors.

Date of experience: October 22, 2016
Massachusetts
1 review
8 helpful votes
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Horrible experience
October 22, 2016

This people are a JOKE. I waited 6 weeks for my delivery which i never recived it. They said it will refund me. Lol. Never did. After that thay say next time make sure to check the stores well where you purchase your items. REALLY..

Date of experience: October 21, 2016
Nevada
1 review
4 helpful votes
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While I won't order clothes because he sizes aren't the same, I do love it for decorations and accessories for home and car. I've rarely waited more that 2 weeks for a shipment but this last month was different. My first order took 3 weeks to come and I'm still waiting for 5 other things. I'm just glad they're not gifts or anything. It will be a month in two days since my original orders were planned

Date of experience: October 21, 2016
New Jersey
1 review
0 helpful votes
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Never received merchandise, can't reach anyone in customer service, they direct you back to the website. Awful and deceptive--they should be shut down. After a month without my order, I tried to contact them, but can't get a response back even after a week through the website.
I suspect this is a SHAM operation. Don't do it.

Date of experience: October 21, 2016
Hawaii
2 reviews
10 helpful votes
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This company is a joke. I ordered some makeup and it was shown in their tracking as being on its way after 6 weeks of ordering. I emailed and explained what happened. It is impossible to talk to anyone at this company. The number they have on their website reaches a recording. I received an email telling me even though my package was to be delivered that day they were refunding all of my money. I still have not seen that refund. I have not received the order either and I have not been able to get anymore help. I am saying: BUYER BEWARE!

Date of experience: October 20, 2016
Missouri
1 review
2 helpful votes
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Do NOT buy from Wish.com
October 20, 2016

The majority of the items are pure cheap garbage. A good deal of the sellers are scammers. Customer service is ridiculous.

Date of experience: October 20, 2016
Saudi Arabia
1 review
2 helpful votes
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Wish site Thieves
October 20, 2016

Wish site Thieves
I bought the site from the speakers after the payment device and the location of Mali did not take me and sends it to ignore emails
Means stole my money
Possible site sends you to your shopping once or twice but at one times, particularly when the price is high, it steals the claim that the location system is disabled
Tip does not deal with him

Date of experience: October 19, 2016
Australia
1 review
7 helpful votes
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All was good for me
October 22, 2016

Placed my order for less then half the price they are in the shops, received emails letting me know where it was all at and then 10 days later got in the mail, no problem at all.
I was worried after reading the reviews, but im really happy with how it all went.

Date of experience: October 19, 2016
Georgia
1 review
7 helpful votes
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Rip Off
October 19, 2016

I ordered two sets of pokeman cards and it cleared my bank on 4 Oct 16. I still do not have the order and apparently will not... I wish I would have check this website out first. It doesn't even deserve 1.

Date of experience: October 19, 2016
California
1 review
9 helpful votes
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DONT BUY FROM THIS SITE!
October 19, 2016

THIS WEBSITE IS BS! My sister ordered stuff that was supposed to only me a dollar but now they charged her whole card and she has NO MONEY ON HER CARD! They took charged a bunch of stuff on it AND NOW SHE CANT EVEB LOG ONTO THEIR WEBSITE! They are saying her account "doesn't exist" how convenient... SO DO NOT BUY FROM THIS WEBSITE! They are nothing but scam artists.

Date of experience: October 19, 2016
Canada
1 review
4 helpful votes
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WATCH THE PRICING
October 19, 2016

I have noticed quite a few times that the price they advertise at is NOT the price you pay. I ordered a pair of shoes and loved them so thought I would ordera different colour. The price was $7 plus $3 shipping. I ordered 5 pair for me and a couple friends. All different colors and sizes and was charged $14 plus $4 shipping. When I inquired about it they said that only certain colors and sizes were $7/3. I went through EVERY color and EVERY size and not 1 pair was the price they were advertising. After about 10 emails and all the excuses, I cancelled my order. It was only a $25 difference but it was the point. I will not be ordering from here again.

Date of experience: October 19, 2016
Illinois
1 review
2 helpful votes
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I placed a order over a month in a half ago, i have yet to receive my item, I was told it's probably being held in customs, probably my last time ordering with Wish, I had a feeling it was to good to be true.

Date of experience: October 19, 2016
India
1 review
5 helpful votes
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I love you wish! Just wish the delivery was a little speedy! LOved everything. <3

Date of experience: October 19, 2016
Australia
2 reviews
16 helpful votes
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Happy Shopper!
October 20, 2016

Wish is a good site for almost anything you wish to buy. Always check size chart! They are Asian size mostly. I am Australian size M 12-14 and order xxl for tops. Easy Refund and Cancelled Options and you do not have to return item. Only downfall is shipping takes 3-4 wks so order early.

Date of experience: October 18, 2016
Canada
1 review
3 helpful votes
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Where is my order?
October 18, 2016

Good afternoon. I placed about three orders over a month ago and unlike my previous purchases, I am not getting any notifications regarding the status of my order. My name is Randeah Robertson and my postal code in Canada is S7K 5R2 (Saskatchewan)
Please reply to me with some information. Email:
*******@shaw.ca

Date of experience: October 18, 2016