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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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I ordered something by mistake and within 3 minutes cancel the order the money $187.56 was taken out of my bank account 4 days later. I have sent email after email I have sent copies of the bank statements showing that the money was deducted and they still say that they put the money back in my account. I have spoken with my bank and sent them the bank statements and I still cannot get my money back. Do not order from this company all they do is ask you to jump through hoops and when you do everything they tell you to do they still will not fulfill their responsibilities.
Never recived any of the products that I ordered and cant get a hold of anyone, so no refund! Dont waste your money.
I have never ordered anything over a few pounds and never clothes, I have always received my orders within 4 to 5 weeks, I also receive an email asking me if I have received my item or if I want a refund. The only thing I wasn't happy with was some shelves which were very small and I was given a full refund no problem.
I ordered several items a MONTH ago and have yet to receive ANYTHING! Thank goodness I spent less than 30 dollars. Don't waste your time or money
I ordered merchandise from this company and the order was never filled completely, no way to speak with anyone other than through emails and that's a joke. Merchandise is broken, no refunds and no new shipment. This company is a complete joke, do not waste you time or money. This company should have their doors closed and sued to return all money owed to their customers for damaged or non shipped orders.
It seemed a great website for cheap items and I don't even mind the long wait. However I have bought items that just haven't turned up even after the month wait. The product I'm buying will have been deleted from the website. Yes they will refund the money quickly but I just want my items! Stressful, waste of time and money.
I ordered a case for my phone, which was near impossible to find in a retail store due to my phone being pre-paid. Finding the product was simple. Ordering was simple. The site gave me step-by-step notifications for each stage of process my order was in. Charge came off of my bank card almost immediately. I received my order 9 days earlier than scheduled and I am very happy and very satisfied with the services and promptness of wish.com. Is recommend them to a friend in a heartbeat! Thanks, wish!
I ordered 10 items September 24,2016 and as of right now (October 30,2016) I have only received 5 of them. The quality is good on some items and really bad on others. Order at your own risk, it's hit or miss as to whether you will get what you ordered.
I received nothing but poor quality, counterfeit items,... typical of China, GAS MONKEY fake items!, all clothing is cheap & poorly made, probably in sweat shops!, every item of clothing is tiny, made for Asian people, just a crap Web site & should be removed from the UK Market.
A lot of stuff never gets delivered, but they are good about giving refunds
If you want extremely cheap crap and can wait 6 or more weeks for it... Then this is the site for you... Out of 8 items ordered over a few weeks time... 2 months later I only received 6 very cheap imitations... The other 2 I had to request a refund because I never got em. And I have to wait 7 days for that... Use at your own peril.
I paid $160+ on clothing on august and It still hasn't arrived. Right now its October 28th. I checked the orders and it said refunded but there was no money. I was sent an email saying my money would be refunded and its been 2 months now and I haven't gotten my money back.
Honestly, what happened?
Ordered my item over a month ago the shipping date changed on the day it was supposed to show up. I've sent messages saying I want my refund but seeing these reviews I don't think I'll get it also I think I'm going to get a new card because I don't trust this at all..
I ordered some tattoo needles because that's what I do for a living that was Sept. 22. I receive an email saying it will arrive by Oct. 18 no tracking info then after the 18th I get an email saying the 25th... still nothing, now I'm waiting and keeping my fingers crossed on a refund. I will never buy through them and I warn others about them being a scam. What a waste of time.
I ordered several items from Wish on October 19,2016 and was advised that this item would arrive by November 18,2016! I wasn't too excited about the length of time in receiving the item but wanted to see how the product would turn out since it looked nice online and the price was definitely appeasing to the eye! I would like to start out by saying that don't like that the Wish app doesn't allow you to apply discount codes to your items. I had a code that would provide me with free shipping if my items totaled $60 or more but when it was time to purchase no such discount box appeared and customer service was of no assistance. However, the item arrived tonight, well before the arrival date so that made me happy. I am attaching a picture of the item purchased and the way it looked when I ordered it. The material is a texture like cotton but I can tell that it's cheaper but you get what you pay for and it only cost $10 for the sweater hoodie! I purchased this item for my girlfriend and she normally wears a Small in USA sizes but because I read the reviews I was advised that in some items to get a bigger size so I ordered and XL in the USA size and it fits perfectly! I'm not too crazy about the way the strings are positioned on the hoodie for tightening but that's a minor detail for the overall hoodie!
On the 1st of October I placed an order with Wish for a micro SD card which I knew was coming from china but for the $3.99 I was paying I couldn't pass up.
They sent me tracking info which I have been checking daily. Suddenly, the tracking STOPS on the 17th with no more updates (today is the 27th).
When I contacted them they sent me a link to the same tracking info I already have. Then they told me the item is still in China but will be delivered by the 29th!? According to what I see on the tracking the plane from China arrived in the U. S on the 17th so basically they have no clue what they are talking about.
I most certainly will NOT be shopping with Wish ever again. On a side note, I ordered something else from a site in China on the same day and after reading reviews of that company fully expected to never get my order but guess what? -It showed up over a week ago.
I purchased some purses in July 2016, it is now October 2016... still no items. I have tried to reach Wish 5 times, but no response.
I ordered 2 items I got the 1 no refund no nothing scam company
I ordered 35 days ago and still haven't received item! And the shipping charge is way to high if your not getting item in reasonable time like eBay and Amazon do. They back up thier reputations.
Ordered apart from them Sept. 10. They stated up to 30 day delivery time. Webpage confirmation changed delivery time to 10-15-2016. (35 days later!) Didn't receive item.
They sent message saying sorry, we refunded your money and you can keep the item, when it is delivered on 10-25-2016!
Did NOT receive refund, and did NOT receive parts on 10-25-2016.
I am reporting this company for FRAUD to the authorities!
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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