Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Iowa
1 review
6 helpful votes
Follow Paige M.
Unfollow Paige M.
Share Review
Report Review

Do not order
November 13, 2016

After placing large order with different venders i received two items the rest never sent but i was refunded after 30-45 days waiting to see if item would be delivered waist of time

Date of experience: November 13, 2016
Washington
1 review
6 helpful votes
Follow Lei N.
Unfollow Lei N.
Share Review
Report Review

Poor
November 13, 2016

Shipping takes forever I don't how WISH is still in business! The pictures look way better than the merchandise it's self. China taking advantage of good people!

Date of experience: November 12, 2016
California
1 review
4 helpful votes
Follow Margot R.
Unfollow Margot R.
Share Review
Report Review

Wish= Hit and miss
November 14, 2016

Wish has great deals when you find a good product, but you really have to pay attention to the reviews and read through them. Some sellers on wish don't use real product photos though, which is frustrating. Some use photos of popular products online and actually sell a lower quality copycat product instead. There isn't enough quality control, but wish tries. Usually if something sold is not as advertised, you can get your money back. Overall the deals are great and it helps you browse for products in an easier way that gets you to see products you haven't seen before, and ones you wouldn't normally see on Ebay because you often see excessive repeats on Ebay. Wish has repeats, but far less. Overall it's a good site, just research items first! See how many people rated 3 stars or less in comparison to 4&5 star reviews.

Date of experience: November 12, 2016
Washington
1 review
1 helpful vote
Follow Shay R.
Unfollow Shay R.
Share Review
Report Review

Great customer service
November 14, 2016

My items for wish were delayed and when I contacted customer support to cancel my order, they replied within minutes and were very kind and understanding, I was refunded no questions asked. I rate their great customer service 5 star. Definitely worth looking at what they have to offer.

Date of experience: November 12, 2016
Canada
1 review
12 helpful votes
Follow Anastasia A.
Unfollow Anastasia A.
Share Review
Report Review

Items take too long to ship and the shoes I ordered for my little man
I received 3 months later and was of very poor quality.
I ordered a necklace and never received and the other pants and toque I ordered for my daughter never came. I asked for a refund and never received. They told me to go to the post office and check. Never again!

Date of experience: November 11, 2016
Virginia
1 review
5 helpful votes
Follow Holley R.
Unfollow Holley R.
Share Review
Report Review

Terrible!
November 11, 2016

I will NEVER use their site again to order anything. I moved during the shipping process & they wouldn't change the shipping address after it was shipped. I ordered my son a pair of winter boots, which I received, but I didn't get them because they were delivered to the address I no longer reside at. I was told my wish customer support to go to the local post office & have my package forwarded here but I don't see how that's possible if I live in an entire different state than what it was delivered to. And they REFUSE to give me a refund. So now I am out of money & never received what I ordered. Better make sure you dont move before ordering something cause they won't change the shipping address unless it hasn't been shipped yet. Worse customer service I've ever seen in my life. They don't even have a 1-800 number so you can talk to someone. EVERYTHING IS ONLINE. I am one unsatisfied customer and will NOT be using them again for anything! Atleast I can get FREE shipping with eBay!

Date of experience: November 11, 2016
Ohio
1 review
6 helpful votes
Follow Whitney F.
Unfollow Whitney F.
Share Review
Report Review

Awesome
November 11, 2016

My sister and I have ordered several items from this site recently. So far we both have gotten everything and just waiting on one more pair of pants! Its Excellent and everything looks great. Not disappointed one bit. I definitely recommend it and plan on making more purchases in the future. Everything for me that I have ordered has been spot on with the exact size. With my sister she could have probably gotten one size bigger for a couple shirts but she is still not disappointed with how it turned out. Awesome site I love it!

Date of experience: November 10, 2016
Texas
1 review
6 helpful votes
Follow Pamela V.
Unfollow Pamela V.
Share Review
Report Review

Refund received
November 11, 2016

I have made a lot of orders on wish. You need to read on the products. I didn't receive two orders and ask for a refund and got my money back in two days.

Date of experience: November 10, 2016
Puerto Rico
1 review
20 helpful votes
Follow Nunno M.
Unfollow Nunno M.
Share Review
Report Review

Site is a scam
November 10, 2016

Decided to try out this site prices are tempting so I ordered three
Little items incase of a loss, placed order in september its november
And I have not received nothing yet their support is null so beware not to purchase
Anything you aren't willing to take a loss on. This is my experience with them will not
Buy anything else from them and do not recommend.

Date of experience: November 10, 2016
Canada
1 review
10 helpful votes
Follow Charlotte m.
Unfollow Charlotte m.
Share Review
Report Review

Don't order from wish!
November 10, 2016

Wish is garbage, I ordered a tablet October, 8, when I thought it finally got here November 10 they just sent me a LED usb charger and a sorry note that the tablet I ordered is sold out. I lost my money all 145$ worth

Date of experience: November 9, 2016
Florida
1 review
5 helpful votes
Follow Naomi G.
Unfollow Naomi G.
Share Review
Report Review

I'm not mad at em
November 11, 2016

Yes which does take a long time to deliver some items what do you expect they're coming from China but overall I have not had much trouble from them everything that I have ordered has been very nice quality fit very well and when I needed a refund back they send it back to me within 5 days had a little trouble with the post office but not with wish I just wish we could speak with someone personally but other than that I'm a happy customer

Date of experience: November 9, 2016
Australia
1 review
6 helpful votes
Follow Melissa N.
Unfollow Melissa N.
Share Review
Report Review

Love wish app
November 11, 2016

Have ordered several times and only once a product didn't look like the picture and was happily refunded, and recently a product I purchased is still in transit and was refunded and told I can still keep the product when it turns up. Can not complain at all.

Date of experience: November 9, 2016
Florida
1 review
7 helpful votes
Follow Lisa g.
Unfollow Lisa g.
Share Review
Report Review

I'm not sure who sizes these clothes, but they need to be retrained. Purchase 6 tops from them. I usually wear a med/lrg heard they run small so I ordered 2x. 3 have arrived so far from China (there's your answer) 2x is equivalent to an American Size 6. Cost to much to ship back so I gave it them to Good Will. Buyer. Eve ware and Don't Buy!

Date of experience: November 9, 2016
GB
1 review
2 helpful votes
Follow Irfan H.
Unfollow Irfan H.
Share Review
Report Review

For Lost Order no Enquiry
November 11, 2016

I lost order no.
Order on 08/11/2016
Multi function Cool outdoor sport leg bag.
Kindly acknowledge

Email to us:
*******@yahoo.com

Date of experience: November 9, 2016
New Jersey
2 reviews
10 helpful votes
Follow Sarah W.
Unfollow Sarah W.
Share Review
Report Review

Never again...
November 8, 2016

I should've trusted previous reviews but I decided not to be a follower and go with some purchases anyway. COMPLETE CRAP. I never complain but the last two items I've recieved literally look like someone went in a dumpster and shipped me a joke. The items weren't even remotely like the pictures displayed and the stitching was horrible. Do NOT waste your money.

Date of experience: November 8, 2016
New Jersey
2 reviews
8 helpful votes
Follow Alras B.
Unfollow Alras B.
Share Review
Report Review

Bait and Switch Tactics
November 6, 2016

Most of the time merchandise is advertised for a very low price. When you order with changes in normal size the prices start going up to almost where you would buy in the normal market.
Secondly, the merchandise comes too late if it does. I ordered 2 things for my first trial, first one was a pair of shoes that was advertised for $5 with picture. When I ordered exactly same shoe in color and style with size 8 the prices jumped to $ 13 and when started to check out it became $ 17 plus shipping. To try the merchandise I still accepted it. It showed leather soles and leather upper but shoes came with synthetic leather with polyurethane thin sole. These are show beautiful shoes, nice in feel and looks but not durable.
2nd item that was a lingerie has not arrived yet past 37 days. They also sent the free gift for new customer that too has disappeared. I have about 100 items in the list that I would like to order but with performance and items quality I am very skeptical to order anything as they charge you on the order whereas you do not see the merchandise- god know how long if you are lucky to get it.
So make wise decision, it is all chinese market with chinese mentality of stiff you with the money, no one can do anything legally. They do not have any conscience and fear of losing a reputation. They do not know what is the reputation in business.

Date of experience: November 6, 2016
Missouri
11 reviews
13 helpful votes
Follow Patty M.
Unfollow Patty M.
Share Review
Report Review

Ordered several items... the prices are phenomenal-probably wouldn't buy anything or for that matter find anything incredibly expensive... but the stuff I've gotten has been ok. Customer service has been incredible... give them a reason and they may ask for a photo, but that's it!

Date of experience: November 6, 2016
Belgium
1 review
14 helpful votes
Follow Jef C.
Unfollow Jef C.
Share Review
Report Review

Paid for order 50 days ago, never received the goods, account seems to be deleted and can not get any decent support, feedback or refund from wish.com

Date of experience: November 6, 2016
Canada
1 review
17 helpful votes
Follow Doris B.
Unfollow Doris B.
Share Review
Report Review

Watch prices very carefully! Checkout prices are much higher than the advertised items show! Rip off in every way! Their products are garbage and nothing like they're advertising!
Don't waste a $ on this scamming company!

Date of experience: November 6, 2016
Albania
1 review
9 helpful votes
Follow Radley D.
Unfollow Radley D.
Share Review
Report Review

I ordered some Bandai DX models for drawing and received fakes, the pictures used to advertise were of the real deal. After trying to get a refund Wish suspended my account and would not answer emails. Use paypal or a credit card with protection to buy if you use this site so at least you have some recourse if things go wrong as wish will not interact with you.

Date of experience: November 5, 2016