WishReviews 8,278

Wish is very quick to steal your money and then REFUSE to provide shipping information for you to trace products that have not been received. It's about time the authorities prosecuted them for fraud.

Wish.com has no phone number and apparently no live person handling Comfort customer service. I've been trying to reset my password for several weeks, I never received an email that will let me do that, and I cannot get any response from wish.com other than the same automatically generated email telling me to do what I've been doing. I can only conclude there's no one at home. My order is several days overdue and if it does not arrive within a week I'm going to contact my credit card company, the FTC and my local authorities.

Wish charge me twice for an item and they wont return my money. What to say, I contact customer support and they coudlndt say why they wont return me money. Be careful and check your bank logs.

Their so called customer service model is a total disaster. Merchandise, especially clothing, is very substandard. There is no live person ever, to help you. They don't even an email service. They say they do, but they never respond. Everything is done via their website, which is UNhelpful because they don't speak English. All communication is done via their website. If you go out of SCRIPT, they are lost, and will tell you that someone will contact you in 2 to 3 days. Right now I am trying to get a refund for items I sent back, as a result of the very poor quality of their clothing. (more than $200.00 It is like pooling teeth. You can't get anywhere, and the one answers you'll get, are the ones they have on SCRIPT. "I am sorry about your experience, blah, blah, blah. Nothing concrete comes out of these back and forth communications. Also, they make the customer take photos of the merchandise, and send those photos to them. Then, they will send you labels that you must print, before sending the merchandise back. By the time you comply with all their requirements, you will have spent hours, if not days, making sure their demands are met. Extremely frustrating... I will never buy anything, from them again. Very sorry I ever came across this website.

WARNING! DO NOT ATTEMPT TO DO BUSINESS WITH THIS OUTFIT--UNLESS YOU 'wish' to wait months for your order. AND to be endlessly harassed with unwanted emails coming out of China likely. I have demanded they stop sending me emails only to get more telling me all the crap "I" must do to get them to stop. "I got news for them--how bout you take me off your mailing list--how bout that?!" BEWARE OF THIS TYPE OF OUTFIT--YOU WILL NEVER GET RID OF THEM!

Esse eo pior site do mundo por 3 vezes ja ta mim dando prejuizos realizou compras q nao fiz entregou so a metade do produto q realizou sozinho e agora ta cobrando no meu cartao de credito cotaçao de dolar coisas q so acontecem nesse site fuleiro

Order something in Feb beginning its march already still no signs of my item. Expected delivery 7th April if I would've went to china myself during covid I would've gotten it earlier.

So around 140 emails have been exchanged between myself and Wish and still no resolution. They sent me pyjamas I ordered which arrived with stains on the transfer. They were a gift for someone which I have not been able to give. I wrote to customer service explaining this and also the fact I do not have an order ID as I was not sent an order confirmation and the item is not in my order history. But asked them to look up item using my address which you would think is simple. Not for them! They just reply with generic emails not even in relation to what you are wanting them to sort out, so tons of emails later im still left with a faulty item and no resolution. I have sent them screen shots of the transaction and other info to track my account but nope, they are useless!

Every purchase made is always a great price along with discounts with your purchase at check-out. Always a great bonus. You typically can't ask for more. All items are exactly as described. If there is ever a problem, Customer Support is right there to immediately resolve the issue. I'm a very satisfied shopper.

This the worst online shopping place I have ever came across. I did order a couple of things from Wish in January 2021 and it's almost end of first week of March 2021 and I am still waiting for my parcel which was supposed to be delivered by 12 th of Feb. I am not even sure if they would refund my money ever. Further, when you buy anything the initial price is different and when it comes to check out the price is almost doubled then it was appealing before. They do charge shipping fee for every item independently even if you buy everything together. If you have extra money and patience of waiting for years then you should use this place to shop. Pathetic after sales services. I will Never use WISH. I am completely failing to understand why even they are running this business. Seems like a scam.

I ordered a security system from wish it contained in discription 1 dvr, 4 cameras, manual- all i got was 1 camera, i text wish 3 times and all they say is they see what i orderd and what was sent was wrong but they wasnt going to do anything about it- i have contacted the state attorneys office of consumer fraud and my family attorney. This is not over by a long shot- since i am in the broadcast industry my tv station will be doing a long report and broadcast on wish and it fraud ways of taking funds from hard working consumers

I have purchased a few things from wish. It is a gamble if they end up being good or bad products. The worst thing about wish is the customer service. Basically there is none. Just automated replies. Even when you leave a message for customer service you get automated replies after a couple of days. I know this as I tried many times with different messages and got exactly the same reply which didn't solve the issue. If you do order just pray there's no problems with the product.

Há alguns meses passados comprei algumas mercadorias no citado site e para minha surpresa e decepção, parte de minha compra não foi entregue. De sorte que o site (no qual adoro comprar) é extremamente idôneo, e rapidamente me reembolsou. Ainda não tive coragem de comprar no mesmo novamente, mas pretendo vencer logo este trauma, pois no mesmo tem mercadorias que eu amo.

Ordered a item which is made in the USA and should be shipped from the USA, but find it is shipped from China. I requested to cancel due to this being a knockoff. I get a response on how to track my order from them. They paid no attention to my message or what was said. Also I have my product I manufacture for sale on Wish at $170. Wish decided to list it $60 higher making it $230 making it less likely to sell. I contacted Wish via message and ask why the higher price; do I receive that amount? I didn't get a logical answer but was sent a link. This link said I would get what I had it listed for basically at $170. This tells me Wish keeps the extra $60 plus a percentage of the sale price. They are crooks taking advantage of sellers and buyers. They are selling knockoffs cheap that will not last. I am taking my listings off the Wish site as I do not want my USA quality product to be associated with them. I also noticed that products made in China are listed cheaper then USA product. What do you expect from Wish which is a CHINA company. I hope trump runs again in 2024. Bidden will not do $#*!.

Please do not use this site. It is a brilliantly put together scam. While you may get away with buying small items without being scammed, please, please, please do not risk buying anything large on this site.

So this is how the scam works:
1) Wish.com advertises some item for a crazy low price
2) The item is in Stock, so you order the item.
3) The item never arrives (in fact never gets sent - as it probably never existed at that price anyway)
4) You go online to seek a refund (there is no call centre or chat function - no humans)
5) Online system asks you "Do you want to receive a refund or a Wish Credit"
6) If you answer "No" you get no refund at all
7) If you answer "Yes" you get "Wish Credit" to be used against future purchases.
8) There are no other options
9) Wish.con will then refuse to make a refund claiming that you chose "Wish Credit".
10) Congratulations Wish.con now has your money, and there is nothing you can do about it. Even closing the account will not result in a refund.

This way of marketing is actually illegal in my country (UK). The Consumer Rights Act makes it very clear that forcing customers to accept vouchers when not even delivering goods is illegal.

Basically just don't use this site - it is not worth the risk - there are many other similar sites like Lazada, Tokopedia etc. that do not try and cheat their customers.

I've purchased several items on Wish.com over the past couple of years, and up until my most recent experience would have rated them 3 stars (cheap but alright). However, one of my items never arrived, and after trying to contact customer service (*******@wish.com, which I did after the in-app automated system), they said "That must be frustrating" but refused my request for a refund because it had already been after 30 days since it was expected to be delivered, AND they ignored my request to resend it. They blamed me saying that I took too long to reach out, and that they tried to reach out to me earlier but I didn't follow through with enough information. I do remember marking "not delivered" when they reached out, but do not know what they are referring to as needing more information. When I asked them what more information they had requested, they ignored my question. Now, when I log in to view my order history to verify my purchase for this review, they've wrongly marked my order as delivered. You can tell it's still in transit by the tracking information. I will never use them again. I understand I didn't lose a lot of money, but it's unethical to treat customers that way. Who knows how much money they're raking in by simply refusing to refund honest customers who never receive their products. At least resend the item!

Firstly They took my money directly from my PayPal account, even didn't continue asking my details, secondly all purchase are the worst quality.Not same as advertised.

Be careful, scam scam scam
One of the biggest scam ever seen, they confirm to you two orders till you feel trust and order more where it'll never received.
I place last order in Aug 2020 and till now after five month the order according to shipping history still in China.

I used Wish.com for the first time in 2020 and ordered 3 relatively low value items to try the site out. Unfortunately my order coincided with the spread of the worldwide coronavirus pandemic in 2020, so travel was limited and airports were closed. So I wasn't too worried when my items didn't arrive in the promised time frame. I did log a support query and was just told "wait". Eventually, many months later, 1 of the items arrived. When travel started opening up again, I logged a query about the missing 2 items and provided all the info - order number, tracking numbers, etc. I could see from the tracking numbers that these 2 items had not been shipped to me. I got a response saying "sorry, you are past the 30 day refund window". I replied to say I didn't want a refund, I wanted the items, where were they? Same response from Wish, but from a different person. I replied can you find out where they are? Another person then asked for the order details. I sent them again, same response "Sorry, you are past the 30 day refund window". This went back and forth over and over, each time a new person asking for the details then saying they can't refund. Every time I said I didn't want a refund, just track down the items. It is now February 2021 and I have given up. I am clearly not going to get the items and Wish aren't interested in following up. So I would advise anybody buying from Wish, be prepared to lose what you paid, because according to my (one and only) experience, there is a 67% chance that the stuff you order will never be delivered.