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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

New Jersey
1 review
2 helpful votes
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Their ad states "If you can wait two weeks..." but shipping actually takes 21-35 days! Items tend to be SMALLER than they appear in the pictures so make sure you read the reviews regarding size (jewelry, wall decals, stuffed animals, etc). Clothing is treacherous, as their sizing is way different from that in the USA. Be sure to again read the reviews for recommendations on how many sizes UP to order. Also, items with long sleeves have VERY THIN ARMS! Very tight & extra long! With these things in mind, shopping can otherwise be fun & inexpensive! You must have patience for the shipping.

Date of experience: November 26, 2016
West Virginia
1 review
7 helpful votes
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DON'T WASTE YOUR MONEY!
November 26, 2016

EVERYTHING I ordered was crap! I'm a size 7 and ordered something that was 2X just to make sure it would fit & I couldn't even zip it up! They will send you any color but the color you ordered & who's going to pay shipping back to CHINA? Too good to be true!

Date of experience: November 26, 2016
Canada
1 review
8 helpful votes
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Scam
November 26, 2016

I have been reading all the reviews and looks like everybody is complaining about one thing or another. I placed my order on sept but I haven't received it. Its not a car just a small little thing that can be put on a box and might weight about 500grams not hard to send. I wonder how many people this site has scammed.

Date of experience: November 26, 2016
GB
1 review
4 helpful votes
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Disapointing
November 26, 2016

You see items they price for £300 and reduced to £30 - you might think amazing deal. Just take the item name and google it. You will see the STANDARD price is probable cheaper than their so called great deals.
Really not worth shopping from them. Use a bit of sense and check before you buy.

Date of experience: November 26, 2016
Georgia
1 review
6 helpful votes
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Disgusted
November 26, 2016

I ordered 7 items and only 2 are keepable and one of those is questionable... however that really isn't the issue. Items I ordered do not fit or are not as they were presented on the site and I have tried to return these items and don't even get a reply to my return request. Am I stuck with these items... probably... I will NEVER ORDER ANOTHER THING FROM WISH.COM!

Date of experience: November 26, 2016
California
1 review
3 helpful votes
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Don't expect quality
November 26, 2016

I just received the two item I had ordered. They are of a very poor quality.(they look like halloween custom). No details. Hate them. Will not ware them. And will not shop at Wish ever again.

Date of experience: November 25, 2016
Minnesota
1 review
5 helpful votes
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False advertising
November 26, 2016

The pictures they have on products are pictures they take from other websites and the products are not the same material as what is shown. Very disappointed in the clothing I ordered.

Date of experience: November 25, 2016
Canada
1 review
3 helpful votes
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Possibly getting a refund... we'll see. I will not be purchasing again.

Date of experience: November 25, 2016
California
1 review
0 helpful votes
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Item Wasn't Received
November 25, 2016

I haven't received my item, delivery date keep on changed but never received it. I am trying to get the item status from the Customer Support number, *******172 but just a recorded voice to use the app. I am planning to call my credit card to get the money back.

I wanted to support startup company but it seems very risky. My order value is very small but lost my trust on this company. Wanted to give 0 start but this site doesn't allow me to do it.

Date of experience: November 25, 2016
Michigan
1 review
1 helpful vote
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SUCKS
November 25, 2016

Ordered from Wish in August and still have NOT delivered my curlers and its almost December. On the thing it said it would be there in September. NOPE screw this website\app I will never use it gain you guys suck.
Buh bye.

Date of experience: November 25, 2016
Australia
1 review
5 helpful votes
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What a piece of junk site
November 25, 2016

So... I ordered about 40 things from this site all in one night couple of things have arrived and I thought I would follow up on when the rest were due to find that they have cancelled and refunded about 35 of the items saying they are not available. What a load of rubbish! Why list them on there if they're not available... what a waste of valuable time and now I have to go and find alternate Christmas presents. Not even an email to advise me of this! I had to go looking. Terrible...

Date of experience: November 25, 2016
Australia
1 review
4 helpful votes
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Worst - stick with eBay!
November 25, 2016

WORST. App is fine but experience is awful. Christmas presents not arriving in time because they cancelled my order with no communication or notification. Because it was a big order and they want to verify my identity - which is fine, but they didn't tell me AND CANCELLED the order. I only found out because the system alerted me when I went to buy something else! And then the system wouldn't allow me to provide the information it was asking for anyway! Contacted them but they don't care. STICK WITH EBAY!

Date of experience: November 24, 2016
New Jersey
1 review
2 helpful votes
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Wish.com -- Big Fan
November 25, 2016

I leveraged Wish.com, skeptically, for my son's birthday party as we needed a bunch of items that would cost a fortune on Amazon and they came through for me. We even went through the effort to line-up a back-up ordering plan if the site was not legitimate. In the end, the purchased items were delivered about 2 weeks earlier than expected and the quality was exceptional. Further, I had some questions that were immediately answered by the Support staff. All I can say is that I am very pleased with them.

Date of experience: November 23, 2016
Florida
1 review
22 helpful votes
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Thiefs!
November 24, 2016

Can anyone please help me - how do I contact these people or report them? They said they refunded my full order (10 items) due to not in stock - 3 weeks and still no refund then say my acct is blocked and send them my id credit card and bank statement... um wth for? Please help me get thru if anyone knows how

Date of experience: November 23, 2016
Washington
1 review
3 helpful votes
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I order from it's sister site Mama and I would say I'm happy about 70% of the time. If course it takes a while to get the items as they are coming straight from China. Also, 90% are smaller than you'd expect so male sure you read other people's reviews before you order, also the description tab that should list dimensions! I think this is the biggest issue. If you live in the US and has a Dollar Store or similar close by visit that first because that's still a better deal! Quality ranges generally from less than standard to a western customer to "okay", but sometimes you can get pleasantly suprised.

Date of experience: November 23, 2016
Tennessee
3 reviews
23 helpful votes
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The only problem is that customs hold all overseas products for up to two weeks so be prepared for a wait. This is common with all international purchases. Well worth the wait for the rock-bottom prices.

Date of experience: November 23, 2016
Washington
1 review
7 helpful votes
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Horrible service
November 23, 2016

Ordered a hatchimal on the 18th. Received notification today that order was refunded re my request. I didn't request it to be cancelled. Never again

Date of experience: November 23, 2016
Australia
1 review
5 helpful votes
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Awesome
November 25, 2016

I admit I wasn't sure at first but I now have most of my xmas pressies from wish I haven't had any problems with the items or with the staff they r helpful n i will continue to buy from wish

Date of experience: November 23, 2016
Florida
1 review
9 helpful votes
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I purchase 9 things from wish.com I only received one of them you will be given a tracking number to track your order for example it may say your order will we deliver on November 25th on the 25th to go to the mailbox and look for it and it's not there you check your tracking and all the sudden your delivery date change it takes a long time for you to receive your item there is no customer service representative that you can talk to over the phone you have to go on the app and email them yes it is cheap and yes they do have nice things but most of the things that they are advertising you never will receive this is a very bad company to buy from first thing if you guys don't want to lose money and never receive your item don't order from them if still order from them after reading my review I'm sorry for you

Date of experience: November 23, 2016
Michigan
3 reviews
10 helpful votes
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I love this site
November 23, 2016

I'm very wary about buying from online stores and sites based in China but this was one of the best I've came across. Most items I've bought has been of decent quality as well as cheap and customer service has been much better than Amazon or Ebay ever has. I've had friends tell me that they don't like this site or had problems with it but I never had the issues they had. I've been using this site for almost a year now and can say I'm addicted to it.

Date of experience: November 22, 2016