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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Maine
1 review
1 helpful vote
Follow Kendall O.
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They have these shirts for really cheap that are supposed to be ivory Ella brand. I know people that have ordered it and it ended up being paper thin and the neckline of it was giant. Also it pulled so easily it was obviously FAKE. Definitely order it off the official ivory Ella website and NOT HERE.

Date of experience: November 29, 2016
Massachusetts
1 review
0 helpful votes
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I have nothing good to say about this company. Shipping is expensive. I ordered a bunch of items and within a month have only received two. And those both went in the trash because of quality.

Date of experience: November 29, 2016
Pennsylvania
3 reviews
4 helpful votes
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I ordered from the Wish app for the first time last month, it tells you the timeframe to expect the items, most of the items are coming from China, so yes, it is going to take awhile, if you order from them, you should expect it, the items I ordered that I have received so far, came a couple weeks early, but don't assume that will always be the case. Some of the items aren't the highest quality, but if you are paying a $1 for an item, surely you don't think you are getting Gucci items. So far I am pleased with the app.

Date of experience: November 29, 2016
New York
1 review
4 helpful votes
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It's Ok
December 1, 2016

Quality of the clothing is cheap. Always read the review and some products are ok.

Date of experience: November 29, 2016
Ohio
1 review
6 helpful votes
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Garbage
November 29, 2016

The items are *, the shipping is *. They put a price of let's say $1.87 for an item- then you click on it to buy it and the price says $5.00... this isn't just on an item or two- it happened MANY times. The descriptions of items are in broken English- the character items for kids are made of some strange materials. The whole thing is sketchy and too good to be true. Don't get me wrong- it's a fun idea which is what hooks you but it's a total waste. Resist temptation and go to Amazon and pay a little more. At least you know what you're getting, they will respond to you if there's a problem and if you need a return you will actually get your money... can't say the same when dealing with wish. Lesson learned- never again.

*Language redacted by admin

Date of experience: November 29, 2016
Maryland
1 review
3 helpful votes
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IT'S A WASTE OF TIME
November 29, 2016

I ordered 2 items on 11/14/2016 and thought I would at least get them in a say two weeks but NO! My ETA is on 12/14/2016 - (Just praying that i get them though).

I never read reviews on this sight before I placed the order, like I wouldnt have. What surprices me most is the way management of this sight have given death ears to all the nagative reviews. Smh

I will never order from here and will tell everyone not to.

Date of experience: November 29, 2016
GB
1 review
2 helpful votes
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Beware of this site!
November 29, 2016

Do not order from site I placed a order on 10 November have not received item. Paypal is now chasing them so then I can get my refund.

Please be beware they should be shut down. Cowboys

Date of experience: November 29, 2016
Texas
1 review
6 helpful votes
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I haven't had issues so far with wish. You all have to remember. Don't order something you need soon. If you order from wish EXPECT to give at LEAST 3 weeks for shipping. Its coming from CHINA... so yes its going to take a while. Its not like ebay or amazon. And you still have problems with those sites. I mean think you getting something for DIRT cheap. Remember. You get what you pay for. This website is for people who don't have a lot of money to spend on items & get what you want for a discounted price. Just keep that in mind. I like wish for the most part I just order a TON of stuff last night so we shall see how it works I have ordered a bracelet and scarf before. Granted the scarf was very cheap material but hey I paid $1.50 for it!

Date of experience: November 29, 2016
Mississippi
1 review
4 helpful votes
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Beware
November 29, 2016

You may or may not get your items and won't get a refund if you don't.

Date of experience: November 29, 2016
Canada
1 review
5 helpful votes
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Not bad
November 30, 2016

I ordered a couple of SD cards for $29.99 from Wish that would have cost me bet $150.00-$250 in a retail store (the EXACT same ones)
Work great in my camera. Have had no problems with them. Need SD cards for your digital camera, I would recommend Wish...$29.99 compared to $150-$250. I get them from Wish.

Date of experience: November 28, 2016
Nevada
1 review
4 helpful votes
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I have ordered many things from this site, before I actual recieve them. Once I started to recieve them, I stopped ordering from wish.com. Put off about 10 clothing items only 2 are something I can wear. 1 actually looks like a Halloween costume. The Gadgets on the other hand ate not so bad. So far they all work. The shipping time is ridiculous, nothing I ordered came before a month.

Date of experience: November 28, 2016
Norway
1 review
6 helpful votes
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I PAID TWICE!
November 28, 2016

Here's the thing they advertise an item that's very cheap plus shipping and give you time limited discounts. Of course! I was tempted plus that time limit discount double temptation! But because of that time limit BS i had to pay twice (BECAUSE THE TIME LIMIT DISCOUNT RAN OUT AND THE PRICE HAD CHANGE) AND that first order wasn't recorded.(BUT THEY TOOK MONEY FROM MY ACCOUNT) and i contacted costumer service and asked for a refund. It happened in july and until now i haven't received my refund! HERE'S PROOF!

This is the discounted price. That they took from my account. Without recording the order
And this is the second payment because the discounted price time limit ran out. "so you have to checkout again" they say
A so called "costumer service" for them but doesn't help you. They just hear you out, but doesn't help you out
+1
Date of experience: November 28, 2016
GB
1 review
6 helpful votes
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Never again!
November 28, 2016

I have ordered a piece of furniture. After one week I have received an information that my order is delayed due to high volume of order's. I know that manufacturer have discontinued this range of furniture therefore I have requested to cancel this order. For almost 2 weeks my emails have been ignored. I have warned Homewish about consequences if I will not get my money back immediately. After 6 weeks I have finally refund. No apologies, no one even bothered to answer. I am buying lots of things via Internet but I will never ever consider this site again. Please stay away.

Date of experience: November 28, 2016
Kansas
1 review
5 helpful votes
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Customers services sucks.
November 28, 2016

No one reads the emails. The have pre-set statements and just push a button. I have 26 emails going back and forth were they haven't even read what the problem is. Calling them is a joke, the phone just rings endlessly. I will never order from wish or house again. Worst services ever

Date of experience: November 28, 2016
Kentucky
1 review
2 helpful votes
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*
November 28, 2016

This service is totally unreliable and ridiculous amounts of time for shipping orders. They advertise items that are not available and you do not realize this until they do not arrive after a month and you contact them as to what happened to your order. If you tell them you did not receive your order or you received wrong item but still want the item they will require a picture of wrong item and then ONLY, issue a refund and ignore your request for correct item. Then if you still want item you have to re-order item and wait another 4-6 weeks to find out if you will receive what you ordered. Stay away from this site especially if you want it in a reasonable amount of time and the correct item.

*Language redacted by admin

Date of experience: November 27, 2016
Canada
1 review
1 helpful vote
Follow Valerie L.
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As always when buying from an app that imports from China i see alot of comments about clothes bot fitting always read the sizing chart as theit sizes are different then ours ice purchases many things in wish and other China import sires and yes some stuff is crap that's what youre paying for but they have alot of good items as well the close we buy in North america us almost all made in China or other places
If you read the sizing properly yoy will love buying on wish and the jewelry is great prices too I suggest staying away from make up ot anything that you ingest because the laws there arw different then here

Date of experience: November 27, 2016
Australia
1 review
0 helpful votes
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Be abit weary
November 27, 2016

I brought an item on wish.com and they took the money out of my acc but I tried to look at the recent bank history and it didnt say that I had made a transaction, dont know what to think or even if im going to get that item! Wtf?

Date of experience: November 27, 2016
Texas
2 reviews
2 helpful votes
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Not so bad!
November 27, 2016

I have been ordering products for months and I have been satisfied with 95% with items and items received. Their customer service is very good. I have always got a refund if I didn't receive the item. I even get to keep the item when it finally arrives. Stop complaining guys! Remember you get what you pay for. Don't trash them for you ONE bad experience.

Date of experience: November 27, 2016
Ohio
1 review
28 helpful votes
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THEY "PUT A HOLD" OM MY ACCOUNT AND HAVE NOT REFUNDED ANY ON THE MONEY THEY TOOK OUT OF MY ACCOUNT. I AM A SINGLE MOM WITH 3 BOYS AND HAD STARTED THEIR XMAS SHOPPING WITH THE LITTLE SAVING I HAD AND THEY WILL NOT RETURN MY EMAILS AND THERE IS NOT A PHONE NUMBER TO CONTACT A PERSON TO SPECK WITH. THANK FOR MESSING UP MY CHRISMAS...

Date of experience: November 27, 2016
Pennsylvania
1 review
1 helpful vote
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Good Service
November 27, 2016

They are not know for fast shipping, but what do you expect when a majority of the items are coming from over seas and have to go through customs? But I had to request a refund on 1 item due to it not being what I thought I ordered, no issue at all. I had my email the very next day saying it was back in my PayPal. Today Wish app sent me 2 notifications for 2 items I have not received yet and it told me to contact costumer service. I did and they are refunding me my money for BOTH items, and I am to keep the items when they do come for my trouble. Wish is trying to be a good company, it's just the businesaes who sell on Wish are the ones NOT doing a good job in getting items out. Wish themselves should set up some kind of penalty for the sellers when that happens. But fyi a little Google, and Wish itself is ran out of California.

Date of experience: November 26, 2016