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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

West Virginia
2 reviews
4 helpful votes
Follow Holly G.
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I have ordered over 50 some items on this website, that was around mid-November. Considering that I have received all but 11 items so far I don't think I will be complaining. The only time I have had an issue so far is when something was supposed to arrive and it did not, I then requested a refund and put in that it had not arrived by the given date, the next day I had my money back and a pleasant message telling me that if the order should arrive to simply keep it as an apology. For those complaining about the difference in size, there is such thing as a description tab and 9 times out of 10 they give you the dimensions of an item. If you don't look before you buy then you should not be complaining about it, that is called user error. Also as for the fact of items looking different on occasion, hate to break this to some of you but this also happens at big stores as well. I have gotten plenty of items from legitimate stores that have issues. However, the biggest difference here is you are not paying an ignorant amount of money for most items for it to not be correct. With all honesty do not let the negative reviews scare you away. I have ordered different variations of things from this site and I love it. Allow me to break it down however, always check the description tab for dimensions, some items may appear a little cheap although it was so, many items I have bought from there (including charms, bracelets, earrings, and necklaces), look like legitimate quality item sometimes even better than the cheapie looking ones you can buy from stores around you. Considering the amount of money you pay for most of these items, and as long as you are not in a huge hurry to get them, then I would definitely suggest using this site! As previously said I absolutely love it.

Date of experience: December 9, 2016
California
1 review
5 helpful votes
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WHAT I WISH IS THAT I HADMY $176 BACK BECAUSE ALL I GOT FOR IT IS JUNK, JUNK AND MORE JUNK. NOT EVEN GOOD JUNK. WISH I'D READ THESE REVIEWS BEFORE I ORDERED. DUMB OF ME. THIS IS ALL CRAP FROM CHINA OR SOMEWHERE SIMILAR. THE PICTURES SHOW ONE THING AND THEN YOU GET SOMETHING ELSE THAT IS NOT WHAT YOU THOUGHT IT WAS. IN THE PICTURE THE STUFFED GIRAFFE IS AS TALL AS THE PERSON WHO APPEARS TO BE AN ADULT. IN REALITY, THE GIRAFFE IS ABOUT 6 INCHES TALL AND IS AVAILABLE IN THE CLAW MACHINE AT THE ARCADE. I'M ANGRY AS THIS WAS CHRISTMAS MONEY AND NOW I HAVE NO DECENT GIFTS TO GIVE.

Date of experience: December 9, 2016
GB
1 review
5 helpful votes
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I ordered my daughter an over the head wooly hat with ears. The ears were upside down but unless you knew they were upside down, you wouldn't really notice.
I also ordered her a red dress up dress. It looked beautiful in the photographs but when it arrived it was nothing like the photographs. It looked cheap (it was £11), there were pulled threads and the most dreadful beads on the bodice. I contacted Wish to say I would like to have a refund and there was no quibble. A refund was issued.
For quality of products I give 3 out of 5 but for customer service I give 5 out of 5.

Date of experience: December 9, 2016
GB
1 review
5 helpful votes
Follow Lynne C.
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Do not order from Wish
December 8, 2016

Do not order anything from this company because if you need to return it getting a refund is impossible. Like others have already said it's a total scam. I must have sent 15 emails and they always end respond with another question. I realise now I am never going to get my refund - just want to warn others.

Date of experience: December 7, 2016
Canada
1 review
6 helpful votes
Follow Caleigh C.
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Up until now I have never had any issues with wish... I have ordered items before and they cam in and were great! Except I made quite a few purchase from October-December 2016 and out of about 10-15 purchases (most christmas gifts) I have received about 3 of them... most of these items were supposed to come in on one day and when that day came the arrival date changed to a later one... needless to say I was not pleased... however support at wish is great... they have given me refunds on all my items that were not delivered on the expected dates and if they do come in I get to keep them for free... which one item did about 2 months later though -_-... anyways ok app, but be prepared to not receive your item on time or at all... but if it does happen just message the support and you should have no issues in getting a refund. If your items do come in they ten to be great (sometimes a little bit less quality then other things) but they are super cheap.

Date of experience: December 7, 2016
Australia
1 review
12 helpful votes
Follow Malcolm B.
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Do not trust wish.com
December 7, 2016

It has been several weeks now since I placed my order unable to contact the seller, product never arrived $50 down the drain do not do business with this company if you value your money

Date of experience: December 7, 2016
Virginia
2 reviews
1 helpful vote
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Happy site
December 8, 2016

I love this site! I have ordered over $200.00 & have never been disappointed. There was a problem with one order & it was taken care of immediately. What are the problems the people are having. Just remember you get what you pay for.

Date of experience: December 7, 2016
Texas
1 review
8 helpful votes
Follow mohammed a.
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They sell very shabby product but show good pictures if you ask for refund all they will give you is a good run around excuses.

Date of experience: December 7, 2016
Nebraska
1 review
0 helpful votes
Follow Annie G.
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I have received every item I have ever ordered and it has all been fine. You must check the sizes and in most cases order a size or two up. I have had no problem with this company. Yes items take longer to arrive but they are up front about it.

Date of experience: December 7, 2016
Texas
1 review
11 helpful votes
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No response
December 7, 2016

I had emailed wish about 2 days ago and i still haven't gotten a response, never again will i order off of wish. I recommend no one orders from wish before reading reviews. Learned from experience

Date of experience: December 6, 2016
Canada
1 review
5 helpful votes
Follow Roxanne L.
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Good and bad
December 8, 2016

I have had good luck and bad luck- some of the 925 jewlery was beautiful and surpassed my expectations however i have also received dollar store quality items too. All 10 orders i did in october are awol some they refundered me for some they changed the deliver dates. Dont order clothes or electronics

Date of experience: December 6, 2016
Texas
2 reviews
3 helpful votes
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DO NOT ORDER SCAM
December 7, 2016

This is a joke! Horrible do not Oder it's been a month and they gave me a bogust tracking number finally after I emailed at least six times they sent me another tracking number and resent my order. Here's the best part the new tracking number they gave me doesn't work on the website "not found" and in USPS it states it in there faculty processing. Save yourself this is a total scam and they will respond back with we are doing everything to make you happy, but your stress level will go through the roof. It's driving me nuts that I fell for this I normally am very careful and read reviews this was the first time I didn't and BAM out over $150 and a month of BS.

Date of experience: December 6, 2016
Connecticut
3 reviews
5 helpful votes
Follow Andrea A.
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Thank you Wish. I received every thing that I ordered. I did not receive an item, requested and received a refund for that item. WISH IS NOT A SCAM. THANK YOU WISH.

Andrea Arroyo

Date of experience: December 6, 2016
Colorado
1 review
3 helpful votes
Follow Roger H.
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I only received 1 out of 4 orders. The provided tracking is useless. But they refunded me the money on the same days as soon as I made the requests. So customer service is fine, but I would prefer to receive all my items.

Date of experience: December 6, 2016
Georgia
1 review
9 helpful votes
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DO NOT ORDER FROM WISH
December 6, 2016

I ordered from wish never received the items ordered wouldn't give me a refund site just acted like I was asking a question about my order no option to cancel order so impossible to dispute the transaction DO NOT ORDER FROM WISH

Date of experience: December 5, 2016
GB
4 reviews
5 helpful votes
Follow jessica b.
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Why admire you such a s&%t company? How are people you managing to get people to order from you. Give everyone their money back and stop scamming ppl out of their hard earned money.

Date of experience: December 5, 2016
North Dakota
1 review
3 helpful votes
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Wish app
December 5, 2016

Didn't receive anything it's Ben 2 months and they don't even have a legit phone number to call!

Date of experience: December 5, 2016
Canada
1 review
9 helpful votes
Follow Jacquelyn C.
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Ordered 2 mos in advance b4 christmas and 24 orders unaccounted for. Knew I should have went retail but tried to put more under my tree and thought Wish/Geek could help me with that. Had 1 issue previously with an oder not coming thru while rest of order was fine. Now 24 out of 35 orders are missing. Don't be fooled in thinking u r saving money when u need to turn to retail to get what u need. Only good thing is refund and keep what u get if still refunded. Let's see how many of these 24 still come thru. Sad!

Date of experience: December 4, 2016
GB
1 review
19 helpful votes
Follow Sardar A.
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I have ordered some stuff more then month ago Mony is taken from my account, amount was more then £400' there is no option for track my order, my ordered stuff was for the cristmiss now few days remaining to cristmiss I have, nt got any idea what should I do, I sent them few mails but I can't get any access to my order?.?

Date of experience: December 4, 2016
New Jersey
1 review
12 helpful votes
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Joke
December 4, 2016

Worst site ever they are a rip off. Ordered pokemon figures and card's along with a pokemon ball with figure in it.
Well the figures only got half of the order the cards were opened and crushed bent just horrible.
The ball was open and in a little bag. This was Christmas gifts my son wanted. I really thought I daw amazing deals, but people don't order from china they rip you off. I'm never shopping there site again. Go to your store and just buy them. At least they will be nnormal and what you want for your child. They won't even take them back or replace them. Im only into today. Well within the 30 day's and customer service line tells me to except it for the price and it will cost me again for shipping and for additional work. Well if it was the product I ordered and it was right that your idiots new how to handle ther job's not ripping people off because of there greed, I wouldn't be complaining.
WISH YOU SUCK, YOUR PEOPLE SUCK. QUITE RIPPING PEOPLE OFF

Date of experience: December 3, 2016