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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
4 reviews
15 helpful votes
Follow Riva M.
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After almost a month, only one of the three items I ordered arrived, it was poor quality, the wrong size (by almost three sized) and delivery was later than advertised. I still don't have the other two items I ordered. I will never order from them again

Date of experience: December 15, 2016
Virginia
1 review
5 helpful votes
Follow Brian F.
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Never get Item or info
December 15, 2016

I ordered my first item almost 5 weeks ago and yet to receive it. I even received a message asking if I received it yet and when I said no it said I'd have the next days date. Few days later when I asked about the expected arrival I was given a refund and no answer to my Question about its arrival. I again responded and asked again and was told again my refund has been issued, but never answered my Question about arrival. So I guess I'm not getting it. I knew the sight would be a joke.

Date of experience: December 15, 2016
New Jersey
1 review
6 helpful votes
Follow ADRIENNE B.
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Cheap quality items
December 14, 2016

Scam... items are of the poorest quality! I bought six items, some clothing & misc items... all junk paid over $40 for the items, cheap but damn I could of purchased better quality at Walmart and spend the same $$. Shipping charges is what gets you! Buyer beware!

Date of experience: December 14, 2016
Canada
1 review
2 helpful votes
Follow Ed L.
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Both Wish and Geek are a terrible place to shop. While both Wish and Geek try to gain empathy for the merchant but stating in emails back after inquiries held up at customs or possibly held up at your postal service it boggles my mind how they show no empathy for the consumers.
The time to get a refund is at times ludicrous. The quality of a lot of items makes jt reminiscent of clearance items at a dollar store. Truly an experience you do not want to have. Avoid Wish and Geek like the plague for it truly is an experience as painful as going to the dentist and having all your teeth pulled out with pliers and no freezing!

Date of experience: December 14, 2016
Canada
1 review
4 helpful votes
Follow Monica n.
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Did not get one item
December 14, 2016

I restored my phone and lost my account noway to reactivate as unsure of information and no way to contact over phone as I could prove my name address phone number etc to figure out where my package is... This is on of the most expensive items I ordered out of the 3 got the other two item

Date of experience: December 14, 2016
Canada
1 review
2 helpful votes
Follow milagros B.
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Time, you why you guys don't have a customer support over the phone? We want to talk with real people not and answer machine. And people make orders, and never deliverer on time, you guys solved issues by refund the money, people order because they want the product, what a shame.

Date of experience: December 14, 2016
Nevada
3 reviews
7 helpful votes
Follow Sharon M.
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Cheap murch!
December 14, 2016

I ordered a purse, blouse and a coat and watch back in Nov. Just received the purse and watch and OMG they are plastic! They smell like something that's been hidden away in an attic for years! Not worth it at all! The blouse I bought, has threads hanging off of it and if you pull one the whole seam comes out. Can't wait to see this coat I bought. LOL I learned my lesson. I have been had!

Date of experience: December 13, 2016
Arkansas
1 review
1 helpful vote
Follow Dyanna L.
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NOT SO BAD.
December 14, 2016

I have ordered 18 items and have received all but 3. The prices are great. Like some have said you get what you pay for. It is cheap, but I have been happy with all. Only one item so far doesn't quite match the picture. Just don't be in a hurry to get it when you order. Mine has been about 3 weeks on the longest order.

Date of experience: December 13, 2016
California
1 review
3 helpful votes
Follow Elisabeth Z.
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Really like this app!
December 14, 2016

I've boughten so much stuff from this app! I did have one problem with not receiving an order but I wrote to the customer support people and I got my refund a couple days later. Yes if you order clothes they are smaller than American clothes because they're in Chinese sizes. The shipping isn't the fastest either.
But personally I really like this app. But like any shopping app order at your own risk.

Date of experience: December 13, 2016
Texas
1 review
7 helpful votes
Follow Almito A.
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I placed 3 different orders from sept 12-sep 18 and only recieved 1 item. They still owe me like 26 items. I am tired of waiting so I requested refunds and had to go through a ridiculous process to request. I know 2 other folks that got their orders although delayed no problem. I am truly upset about this site. Will never order again! Very doubtful I will ever see a refund

Date of experience: December 13, 2016
Pennsylvania
3 reviews
2 helpful votes
Follow Caitlyn N.
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Pretty cool.
December 14, 2016

Wish is definitely a place to go for cheap prices, but you have to read a lot of reviews on the item so you know you're getting the legit thing. I have had a lot of success ordering from wish, but there has been difficulties. Just be careful! :)

Date of experience: December 13, 2016
Australia
1 review
8 helpful votes
Follow Tracylyn O.
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I've ordered several items from Wish, some good, some disgusting. I feel like China is having a huge laugh on the West! They obviously copy original designs, use the photos but send crap to buyers. Their attempt to cater to western sizing is a guess to say the least. ARE THEY USING OUR $ ON THE STOCK MARKET and sending us their rubbish to gain $$$

Date of experience: December 13, 2016
Canada
1 review
4 helpful votes
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BUY AT YOUR OWN RISK
December 13, 2016

I placed my first order with Wish the third week of October 2016, I ordered a total of 7 items and received none. With all items I checked the tracking which said "arrived in destination country" but nothing after that. I contacted support to see if they could get any updated tracking information and received the same reply for each item, insuring that my items would be delivered on time and that they have checked the sellers reviews. When the delivery date passed I received an email asking if the items were delivered, I replied saying "no" and the full order was refunded within days, which I was really happy for but not with the merchants.

I placed a second order a few days after I placed my first for 5 items and only 2 showed up, but I did receive proper tracking information from both merchants, both items arrived within two weeks and both were great quality. I have to say that response time from support has been amazing and every item that has not been delivered has been refunded just as quick.

With this site it's really hit or miss, but I do love the money I would be saving if everything actually arrived.

Date of experience: December 13, 2016
Australia
1 review
12 helpful votes
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Don't order
December 13, 2016

I ordered back on November 18th. Still nothing. I checked my order of about 11 items & it has said that all of them are to be refunded. It says before I get a refund i have to prove the transaction on my credit card.

Date of experience: December 12, 2016
Washington
1 review
11 helpful votes
Follow Hailey B.
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Dollar store junk!
December 11, 2016

I'm pretty sure they hire people to write fake review to get the items to a 4 or 4.5/5. I have received nothing but dollar store items. The clothing had been especially cheap and looks nothing like the pictured item. Shipping has been pretty good. I have just had to wait 2-3 wks for my dollar store items to arrive

Date of experience: December 11, 2016
Australia
1 review
16 helpful votes
Follow Danielle H.
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SCAM!
December 11, 2016

After creating my account and having a look, Wish.com looked amazing. On my first order, I ordered and paid for 6 items. 3 days later after hearing nothing, I began shopping on Wish.com again as I am new to online shopping, a little naïve and didn't think twice about the silence on Wish.com's behalf. I went to check out with 11 more items; after clicking check out, Wish.com refreshed to a page that stated my account is blocked and I must contact them to resolve the issue. I sent two emails before I received my first reply, which contained NO answers to my questions and nothing specific to me: obviously a copy paste. I then sent two MORE emails with information and more questions about what went wrong, including their phone contact number (which is missing a digit and doesn't connect). 1 day later, I still hadn't heard from wish.com so I called my bank and filed a dispute for the purchase of 6 items I originally made.
2 days after making the dispute with my bank, I receive a second reply (from a different person), again, not answering any of my questions and nothing specific to me: another copy paste email. In this second reply, they attempted to excitedly tell me my account has been unrestricted and I can continue shopping. Um... NO!
Wish.com is definitely out there to take from the quiet people who don't dispute things they are uncomfortable with.
I have just deleted my account and don't ever plan to sign up with them again.

Date of experience: December 10, 2016
Czechia
1 review
10 helpful votes
Follow Cristina R.
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L waste my money
December 10, 2016

L order from you guys l no have my order yet l still waiting my order one month is. L can t see on track shiping where is my order now for exemple what happend guys? L get just one email about confirmation and nothing else. Still wait my order.

Date of experience: December 10, 2016
New Jersey
1 review
3 helpful votes
Follow Tina W.
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I have ordered at least 7 times with over 7 or 8 items each order only received one broken item and received a refund immediately. I don't know what others are talking about if you pay a dollar for a item do you expect it to come from Zales jeweler seriously. I am very pleased

Date of experience: December 10, 2016
Georgia
1 review
9 helpful votes
Follow judy S.
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I was hit 12 things for things I didn't order 12! WTF! So I deleted my account and they tried to do it again!

Date of experience: December 9, 2016
Canada
1 review
5 helpful votes
Follow Tony P.
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They'll suck you in at first by delivering your first few items (I went 6 for 6 to start) and now the last 11 orders placed over the last 2 months, I've received NONE. Quick to refund though. Likely a scam to take money from those who don't go through the trouble of requesting refunds for low value items.

Date of experience: December 9, 2016