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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

District of Columbia
1 review
3 helpful votes
Follow Ed P.
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Product not even close to what is pictured. You end up loosing money; you pay for receiving and returning.

Never again.

Date of experience: December 19, 2016
Texas
1 review
3 helpful votes
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I ordered an evening dress for my daughter in late Oct of 2016. They changed my delivery date twice and two months later (Dec 2016) I still haven't received it. Sure they offered me a refund for the inconvenience, but they didn't offer to send another dress. I wanted a dress for my daughter. The've lost me as a customer. I finally got it just before the New Years holiday. The dress that was delivered didn't look like the one I ordered. The color was the same, but there was no beading. The quality was terrible. I'm so done with Wish.

Date of experience: December 19, 2016
Canada
1 review
5 helpful votes
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Very disapointed
December 19, 2016

Over 11 orders never arrived. I was expecting these all before Christmas this year. I ordered some in September and some in October. I contacted support and they tell me all packages got lost in transit. How does that happen? I feel like they never shipped them out... At least they re funded me but I'm still extremely disappointed that I never received my items.

Date of experience: December 19, 2016
Alabama
1 review
2 helpful votes
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I have spent about $300 on items. Clothes don't fit, toys don't work or toooooo loud. Some items are ok, but just a few. It takes about 4-6 wks to receive it. I'm done, I won't be ordering any more.

Date of experience: December 19, 2016
California
7 reviews
10 helpful votes
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Okay, I'll be honest, I loved their pricing! I kept hearing about WISH from my kids (who had never ordered from them) so I decided to place an order last April for the first time. I ordered three items and received one. My mistake in not keeping track (they were gifts for my daughters birthday). I didn't remember that two never arrived so this Christmas I made another order in November for several items... I received one about two weeks later... it was the completely wrong item. I waited to see if perhaps the other items would come... I'm still waiting on three of them. One bathing suit that was suppose to be her by Dec. 17th is now not coming until AFTER christmas! One sweater dress shows it will be here on Dec. 18th... yet it's not here yet! And two other items show coming on Dec. 23rd... Everything I check on the delivery date it just moved father away! The prices are good but the most items are made in China and the sizing is way off. You have to order XXXL if you are a us medium. And the customer servicer is horrible! I've been trying to get refunds on the two items that never came in April and the items that was entirely wrong and can't seem to get any help! Net/net if you are on a budget, very small, and can wait 8 months for your items to arrive you are okay to use this site. But if not it will be WISH-full thinking to get you items correctly and in time.

Date of experience: December 19, 2016
Ohio
1 review
0 helpful votes
Follow Patty S.
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I, like many others, became upset asked and addicted with the items found on this app. However I was quick to learn they failed to meet quality standards as well as poor customer service! I've ordered countless items. Some so poor in quality I tossed them at once. Others smell so bad it's toxic. After having several months of difficulties, the app not recognizing my password or login information. I remove the app from my phone. Got a new phone downloaded it again and tried once more. Checking the status of some of the items in which I ordered I took note that there was an item I have not yet received. Months had passed. I contacted customer service and they told me it exceeded the 30 days request. I explained all details listed above and yet still nothing. It's fraud if you take funds for something and do not provide that item or service. So I will be calling my lawyers! STAY AWAY! BUY MADE IN AMERICA ITEMS - years from now we will leaned all this $h|t is toxic and the cause of a new cancer! Yep, THEY ARE THAT BAD!

Date of experience: December 19, 2016
Tennessee
2 reviews
8 helpful votes
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Theives! Zero stars!
December 19, 2016

I ordered some bumper stickers and a hat. Never got the hat. Got some bumper stickers and they were the total opposite of what I ordered. Plus they had foul language on all of them. This website is a scam. Not only did they steal money from me but I'm also losing money because I have to mail these disgusting stickers back to these clowns. Plus they have no way of contacting them. They will be punished some day.

Date of experience: December 18, 2016
New Jersey
1 review
2 helpful votes
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Don't order from it
December 19, 2016

Ordered a couple of items. The dog coats came very fast but we're very small ordered size medium but they are tight on a very small dog. Ordered a coat and a blouse for myself. Still have not received then. It has been over a month. They keep telling me the package is on its way. I'll see how long it takes to get a refund. They take your money but you don't get what you ordered.

Date of experience: December 18, 2016
Michigan
2 reviews
5 helpful votes
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I ordered lots of items from Wish last year for Christmas presents. I ordered them in October, and some items did come in until AFTER Christmas. They said it takes about two weeks for orders to arrive (HA!). The two pairs of leggings I ordered were sized for a toddler (and I'm only a size 4) and ripped the first day I wore them out. Ordered my best friend and I some cute Harry Potter charms and they arrived to my home already broken! Cheap $#*!, horrible customer service, and ridiculous shipping methods. Socks should not take 2 months to ship out!

Date of experience: December 18, 2016
Washington
1 review
2 helpful votes
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SCAM
December 18, 2016

I ordered a Kailijumei lipstick from Wish, thinking that it would be a very cute Christmas present for my friend. I was very happy about how inexpensive it was to buy the lipstick, but when the lipstick arrived i was very shocked. I received a very different brand(Rosetime). Not only was the brand different, the lipstick was not clear(tinted pink) and it had no flower in it. The lipstick was smudged on one side and it smelled cheap. THis website is too good to be true. The prices are only low because you will not get what was advertised. DO NOT USE THIS WEBSITE. When i called costumer support i got no human response and i have tried email, but so far I have not been answered.

Date of experience: December 18, 2016
Florida
1 review
2 helpful votes
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Scam Stay Away
December 18, 2016

I placed an order on 11/14 and the tracking shows it arrived to the carrier on 11/28 and is still sitting there. They said they have no control over the carrier which is USPS by the way. I have asked for a refund but totally expect that I will have to contact the credit card company. I'm worried about fraud at this point.

Date of experience: December 18, 2016
NL
1 review
1 helpful vote
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Zeer slechte service
December 18, 2016

Als je hier iets besteld en je ontvangt het niet, blijven ze maar zeggen dat je moet wachten, is iets niet goed moet je wel vijf keer een foto zenden. Zeer slechte service

Date of experience: December 18, 2016
Canada
1 review
4 helpful votes
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I've bought quite a lot of items from Wish in the last 6 months. A few of the items were junky, some were fantastic, and most were pretty good and definitely worth the great prices.
Read the reviews for each item; very important.
Watch out for electronics and time pieces; tgey don't always function well.

Date of experience: December 17, 2016
New Jersey
1 review
1 helpful vote
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I thought I would love the App. Local never can get a reply. I ordered for Christmas and paid extra for shipping. The app. Told me dates of arrival, then I got an email that said I was charged but it would be delivered in January. Not Christmas went in to track and app just a circle that spins and never comes up. Plus shipping was more than the gift "app sucks "

Date of experience: December 17, 2016
Germany
5 reviews
8 helpful votes
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Thanks for the reviews
December 18, 2016

I don't have a question. Just want to express my gratitude that this site exists and that so many people bother to comment on a Webshop like YourWish. I was tempted to order a magnetic phone charger but I'm glad I read the reviews first. Thanks!

Date of experience: December 17, 2016
California
1 review
14 helpful votes
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SCAM
December 17, 2016

Uses your credit card information to steal your money. I have the most reliable bank. Made a purchase and within the day had a fraudulent charge on my account from the app. Luckily I noticed. Trust me stay away!

Date of experience: December 16, 2016
Canada
1 review
3 helpful votes
Follow Cheri C.
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Worst first time online shopping experience ever! Waiting on $100 worth of stuff. I keep being refunded as my package is lost in transit. Over it, went out today and bought the one thing I ordered as my kids asked santa for it. I thought score, they saw sucker. I really hope I get all my money back or the items. I just hope it's not a credit card scam.

Date of experience: December 16, 2016
California
1 review
6 helpful votes
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Wish is Bullsh*t
December 16, 2016

They don't tell you where the item is shipping from until you buy it and then after they actually process the order which could be another few days.

There is no way to contact the seller directly.

They do not offer expedited shipping because you can't contact the seller, so your item is scheduled to arrive anywhere between 1 week and 2 months after you order it. I'm glad I only bought one Christmas gift off this site because it's SHIPPING FROM ISTANBUL? AND ARRIVING JANUARY 3RD AFTER INITIALLY TELLING ME IT WOULD ARRIVE AROUND DEC. 23? Dumb. I never buy from overseas, at least not by this method or for a product that has no exotic value coming from Istanbul. This site is worse than Alibaba (which is why I don't order overseas anymore)

I asked their support team a couple questions (regarding paying for expedited shipping and I requested that there's no receipt in the package). It takes them a couple days to answer and they didn't even answer my question regarding the receipt. I have no idea what is going to arrive at my friend's place (based on all these other reviews that my dumbass is just Now reading, it seems that 2/3rds of everyone's order is totally incorrect or damaged).

I get it, you want something that's $50 for like $10. Whatever. Not worth the wait time and the frustration of not knowing if you just threw your money away anyhow.

Date of experience: December 16, 2016
Tennessee
3 reviews
10 helpful votes
Follow Ashley R.
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I have order alot of things from wish half of what I order was good and I receive it on time. But other half was either damage or receive it real late. For a example I order a few rings and it was supposed to be deliver on July 23 but I didn't get it until about two month later. Then their was some item I never got. Also some item I order when I got them they did not look like what I saw in the picture. I use to love wish because of their price and the item look nice. But not anymore. I have delete my account because I got tried of my order being late or not receive it at all.

Date of experience: December 15, 2016
Virginia
1 review
6 helpful votes
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There is a need to do a little light reading for the true description of the item, pictures should should never be the sole basis for determining purchase as models always look different in the clothes and items... The description of the items are point on they even give you measurements for clothing. Their tech gadgets are awesome and super inexpensive and if you don't receive the items they take no time to refund you. They also have a great turn around for replying to you. Im sure I have ordered more than 50 items from them and any issues I had were met with apologies and refunds...

Date of experience: December 15, 2016