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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Michigan
2 reviews
11 helpful votes
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I have shopped with wish for over a year, I haven't had a bad experience yet mind you items comes from China it does take awhile to get here and when your item does not arrive by the date you can ask for refund and they don't give you a hard time. Just remember to read the description.

Date of experience: December 30, 2016
Iowa
1 review
5 helpful votes
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Pure Crap
December 30, 2016

I spent over 200.00 for gifts. Each one was crappier than the last. Everything was made in China. I searched everywhere to see where this stuff was made, but it didn't say anywhere. All items were soooo cheap, I should have thrown them away. Trashiest site ever. WILL NEVER USE AGAIN. BUYER BEWARE...

Date of experience: December 30, 2016
California
1 review
3 helpful votes
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Wish
December 31, 2016

I got my first items from wish when they told me I would and the items I ordered came just as they said they would :)

Date of experience: December 30, 2016
Canada
2 reviews
5 helpful votes
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Slow service
December 30, 2016

I placed orders in mud November expecting items before Christmas. Still haven't received half my order. Won't be using again.

Date of experience: December 30, 2016
New Jersey
2 reviews
4 helpful votes
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This app sucks!
December 30, 2016

My mom and dad both tried to buy me a pair of light up shoes for Christmas. I had an account with wish. They kept blocking the cards, refused to unblock them and then did not email me to resolve the problem. There is no way for me to contact them to resolve it. I ended up buying the shoes from Amazon

Date of experience: December 30, 2016
Texas
1 review
3 helpful votes
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Order No Show!
December 30, 2016

Got a email that my purchase shipped on 11-27-16, got email with tracking number which is useless, tried emailing the company half a dozen times with no response, not any way to run a business!

Date of experience: December 30, 2016
Virginia
2 reviews
3 helpful votes
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Amazing website
December 29, 2016

I placed my initial order thinking that the stuff I ordered was going to be low quality. I am truly amazed. The quality is excellent. The shipping is a little slow, but everything I ordered has arrived. I will continue to order from them.

Date of experience: December 29, 2016
Germany
1 review
7 helpful votes
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I've been reading through the reviews, and wanted a more clear picture to why some may believe wish is a scam. Wish is not a scam at all but instead an international shopping site. Meaning there are merchants from everywhere selling items. Just be cautious and know who you are buying from. Here's a link to some very valuable information about the site. I'd say to treat it more like an online flea market. http://www.advisoryhq.com/articles/is-wish-legit/

Date of experience: December 29, 2016
DO
1 review
2 helpful votes
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I order the items in Oct, estimated delivery 19 Dec, then it was changed to 26 Dec, never arrived,. I asked customer service to know when was going to be delivered and after all this time waiting, theu decided to refund, and I haven't asked for that. Very dissapointed, I also think is a scamp.

Date of experience: December 29, 2016
Massachusetts
1 review
3 helpful votes
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Stay Away!
December 29, 2016

I ordered a laser pointer from the site. A package arrived 2 weeks later it looked like the laser pointer I ordered. But when i opened it up I realized there was no working parts inside! Complete scam - save your money and stay away!

Date of experience: December 28, 2016
Michigan
1 review
1 helpful vote
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I ordered 4 different items for my son, all of which said they would be here before Christmas. I still have not received any of them. At first it said delivery would be 12/22 then 12/24, then 12/27 then 12/30 now it says 1/5, I am really starting to think this sight is a total scam

Date of experience: December 28, 2016
Alaska
1 review
4 helpful votes
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YOU SUCK and your stuff sucks... Never again and I will bash this site on FACEBOOK... worst products ever... walmart does better...

Date of experience: December 28, 2016
Minnesota
1 review
4 helpful votes
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Don't Buy From Here
December 29, 2016

The first item I got from here wasn't too bad (a little tight and had a miniscule stain, but was okay besides that and I got compliments on it), so I decided to use Wish again for other items. So far, anything I've received from them beyond the first item has either not arrived (after over 2 months), or has been complete and utter garbage, and not what they advertise at all. The pictures of the items do not correlate to what the item you receive will look like, and all of the clothes items run incredibly small (their XL = S), or are made of toxic-smelling materials. A lot of the items do not really have many reviews, or they are in other languages and you can't understand what the people have said about them.

Their ETAs always change. Almost all of the things I've ordered in November that gave me an early/mid-December ETA have all change to mid-January 2017 now. I also asked for a refund on something I ordered on the same day, and they did not give me a refund. When I contacted customer service about it, they told me that they did refund it (even though I got charged the full price on my bill and there was nothing refunded.)

Do not take a gamble with this site unless you want to lose time and money; go with Amazon or a thrift store instead - it will be a much better use of your time.

Date of experience: December 28, 2016
Canada
2 reviews
5 helpful votes
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The first week in October I ordered for delivery to Canada 7 items (18" doll clothes) from Wish. These were supposed to be Christmas gifts. Two of the items arrived within the time frame given. For the other 5 items, I waited one week past the due date, and then requested a refund from customer service. Customer service was excellent. All refunds were cheerfully given and received on my credit card within three days. It's been almost three months since I placed my original order, and since receiving my refunds, two items have shown up in my mailbox (1 just today). So... Don't order anything you absolutely have to have. There seems to be no guarantee as to what will arrive. One of the items that failed to arrive actually had a tracking number with Canada Post! Be prepared to wait MONTHS. The prices are excellent, and the goods that arrived were well worth the price. I had no difficulty getting refunds. But, for a few dollars more, I could get similar items at Walmart.

Date of experience: December 28, 2016
Texas
2 reviews
3 helpful votes
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Order never filled
December 28, 2016

I ordered 2 different times one day after another. It was confirmed. Claimed that it was being shipped. Next thing I know. My second order was immediately refunded and they claimed that my first order was as well. It didn't show up on my bank statements as refunded, but it showed the second as refunded. Then the second order didn't even appear on my bank statement as ever being withdrawn. The first was finally refunded. But they never explained why! I never got anything from it but days worth of headaches and let downs. Absolutly Horrible experience! Don't even bother!

Date of experience: December 28, 2016
Illinois
3 reviews
3 helpful votes
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WISH! I never had a bad experience. Great service and products. Always read the description and the reviews. Their sizes do run small but getting a bigger size is your best bet. Excellent return service. Love, love, love wish. Usually my orders come faster than expected. No worry. They have your back. Will shop at wish often. Love browsing through Wish to see what else they have. I usually find something. Try Wish.

Date of experience: December 28, 2016
Georgia
1 review
1 helpful vote
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Sucks
December 28, 2016

Wish sucks and everything was way to small.
Barbie clothes are more like it. Some items I ordered for Christmas still haven't shown-up.

Date of experience: December 28, 2016
Pennsylvania
3 reviews
9 helpful votes
Follow Brielle G.
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I shop on wish, frequently. I have only bought items such as jewelry, sunglasses, some makeup and cell phone cases. So my experience may differ.

1. The shipping does take at least about a month lol. But I understand this. I also track the packages. Only on two occasions, my shipping order never arrived - I was immediately refunded AND shipped another item!

2. As far as ordering clothes, I have no idea how small or large they run. But my advice would be to first - stick to items such as sweatpants and sweatshirts. ALWAYS buy a size up. Then once you have some experience as to how the clothes run in terms of sizing - then begin to buy blouses and other fancy tops.

3. I personally wouldn't order shoes from the site bc I always like to try shoes on before I buy.

Overall, this site has worked for me. I have had only two issues with shipment but I was immediately refunded and received another item for free! I stick to non clothing items, but hopefully one day I will be brave enough to venture out to buy clothes and shoes from them.

Happy Wishing!

Date of experience: December 28, 2016
Florida
1 review
2 helpful votes
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I received my items in 6 weeks as projected.
1. The purse organizer is excellent & only $4.
2. I wear a medium, ordered a large, the blouse was skin tight & had to be given away.
3. The blouse had lace & would have been beautiful had it not been for the many holes & loose stitching of the lace (sized too small).
4. I took pictures of #3, emailed them to WISH, who refunded my money.

Date of experience: December 28, 2016
GB
1 review
5 helpful votes
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Very bad website
December 28, 2016

I order something that i never received.
After 3 weeks i wrote them to complain and they refunded the money.
They also said that even if they were refunding the money, they would have send the parcel to apoligize for the service.
Bull$#*! because they never did.
They say things to keep people calm.
They are unprofessional and usless

Date of experience: December 28, 2016