Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Colorado
1 review
7 helpful votes
Follow Vicki P.
Unfollow Vicki P.
Share Review
Report Review

Great!
January 4, 2017

I order a lot from Wish. They have great communication. If something doesn't make it to me, they are very quick to refund. Remember, you are dealing with China and customs. Plan accordingly. Well worth it for the great prices.

Date of experience: January 4, 2017
Maryland
1 review
0 helpful votes
Follow Jerri d.
Unfollow Jerri d.
Share Review
Report Review

Excellent
January 18, 2021

I loved loved loved, my eyelashes. Great quality. The band was thin which made it comfortable on my eyes. They are absolutely gorgeous I'll continue to order eyelashes from this website

Date of experience: January 3, 2017
Canada
1 review
3 helpful votes
Follow Lorna Z.
Unfollow Lorna Z.
Share Review
Report Review

I ordered item from Wish, they gave the hotlink of the tracking page that is lost tracking. I think it is a fraud company. Please don't order anything from Wish! Too bad, I can't give it less than one star.

Date of experience: January 3, 2017
New York
2 reviews
6 helpful votes
Follow Paola D.
Unfollow Paola D.
Share Review
Report Review

NEVER HAD A PROBLEM
January 4, 2017

Yes, not the best quality of products, but what do you expect when everything is so cheap! Yes, it takes long for delivery, but you are already informed. Plus, it's being delivered from CHINA! Yes, did not receive some products, but customer service was very helpful and when emailed that I was getting a refund, I received the refund. No problem. I enjoy this website and will continue shopping.

Date of experience: January 3, 2017
Gibraltar
2 reviews
5 helpful votes
Follow ivan v.
Unfollow ivan v.
Share Review
Report Review

Refund is a joke
January 3, 2017

They will only change the order status to refund to keep the customer's mouth shut but they will not process it through the bank

Date of experience: January 3, 2017
Canada
1 review
8 helpful votes
Follow Rocky A.
Unfollow Rocky A.
Share Review
Report Review

Dont do it
January 2, 2017

Many tempting buys on the website. I ordered severel items early November. Items never arrived. Imcontacted support, they told me to wait it out a bit longer (5-7 days) stuff never showed up so I asked for a refund. I recieved a notice sayin I have been refunded and In my profile on their site it shows that I have been refunded but I have NOT BEEN REFUNDED. Don't order from this site.

Date of experience: January 2, 2017
California
1 review
1 helpful vote
Follow charlotte k.
Unfollow charlotte k.
Share Review
Report Review

I ordered my item in late November. Delivery was promised by December 2,2016. Never came. Then it was promised by December 30. Didn't come. I have repeatedly tried to contact customer support. What a joke! Their response emails just say "refund processed". HORRIBLE. CUSTOMER. SERVICE!

Date of experience: January 2, 2017
Virginia
1 review
1 helpful vote
Follow Morag W.
Unfollow Morag W.
Share Review
Report Review

Just don't! It's utter garbage. Even going 3 sizes bigger it was too small and the stock photo shows a much higher quality faux fur and higher quality workmanship than what you actually receive. I wouldn't put this on my dog. Buyers beware.

Date of experience: January 2, 2017
North Carolina
11 reviews
20 helpful votes
Follow Nicole L.
Unfollow Nicole L.
Share Review
Report Review

Hit or miss
January 2, 2017

Don't order clothing. Any clothing. The sizes are for children. NO JOKE! With the exception of lingerie, which is beautiful and very cheaply made, u may get 2 wears. Everything else I've ordered has been pretty good. And I've always gotten refunds no problem.

Date of experience: January 2, 2017
Maryland
1 review
10 helpful votes
Follow Sarah B.
Unfollow Sarah B.
Share Review
Report Review

I placed two orders with wish.com. I have been charged for both. These were placed almost a month ago, however when I log in to track my shipments, it's says I have no purchase history! How is that so if I've been charged!? I've emailed their support team with no response. There is no customer support number. I feel like I've been robbed. Can I give them a negative 5?

Date of experience: January 2, 2017
Texas
1 review
1 helpful vote
Follow Chris D.
Unfollow Chris D.
Share Review
Report Review

Ripp offf. Big time
January 2, 2017

I noticed that they have items on here that you can buy a lot cheaper at your local store. Why buy something and pay more and then pay 7 dollars for shipping when you can just drive to your local department store and get the exact same item for less. Screw you wish you suck.

Date of experience: January 2, 2017
Washington
1 review
5 helpful votes
Follow Marlaena S.
Unfollow Marlaena S.
Share Review
Report Review

Wish.com ruins wishes
January 2, 2017

Sure, items are inexpensive and grab your attention. "Wow $1 for that, I've always wanted one" so you buy it. Then the price doubles or triples. The price is so cheap because shipping is outrageous. That is where they get you. They also charge shipping per item and they all ship separately, which makes no sense. Again, their way of getting profit. Then you wait over one month for product. And dont bother tracking it. Once it leaves China they cant find it. Then when the product arrives, you're so excited only to be highly disappointed. Ive bought quite a few different items, all in one batch, and each one is the cheapest quality and not as advertised. The blouse I bought was supposed to be a sweater, thick and warm. I could wear it in the Bahamas. Its so thin and absolutely nothing like the picture. Very unflattering. The sizes are ten times smaller then normal.

Do not fall for the cheap prices. It is a gimmick and needs to be removed from existence.

Date of experience: January 1, 2017
Maryland
1 review
4 helpful votes
Follow Sydne J.
Unfollow Sydne J.
Share Review
Report Review

This site is $#*!ing amazing! If I haven't received an item or it is late (happened twice) they send you a message. They gave me a refund and resentthe items at no extra charge.

Date of experience: January 1, 2017
Canada
1 review
7 helpful votes
Follow Scott W.
Unfollow Scott W.
Share Review
Report Review

I can't give it less than one star, if I could, I would. Still haven't received my items and have 19 email responses from them, each one giving me a runaround response and not one addressing the issue of item not shipped/received. If you want frustration, aggravation and a loss of income, then use this company. STAY AWAY, YOU WERE WARNED

Date of experience: December 31, 2016
Michigan
1 review
6 helpful votes
Follow Ron A.
Unfollow Ron A.
Share Review
Report Review

It's a reseller scam
December 31, 2016

It's a company based on the idea that people generally don't research purchases. So far I have found every item available from wish on other services that are China based at half the price if not lower. That's the reason shipping takes so long. You order from wish, they order from China companies for way less than you paid them and they just have the item shipped to you.
Basically they are charging you 100 percent or more markup just to transfer your order to a third party.

Date of experience: December 30, 2016
Washington
1 review
4 helpful votes
Follow Toni M.
Unfollow Toni M.
Share Review
Report Review

Careful I have a migraine from these people saying my credit card is not the one I used? Are they serious?

Date of experience: December 30, 2016
Canada
1 review
3 helpful votes
Follow Eric F.
Unfollow Eric F.
Share Review
Report Review

Never order
December 31, 2016

This company is a joke don't refund and don't get your order ever if you do its 3 months an garbage. $#*! you wish

Date of experience: December 30, 2016
Canada
3 reviews
7 helpful votes
Follow Tina N.
Unfollow Tina N.
Share Review
Report Review

Awesome deals!
January 1, 2017

I order from Wish all the time and will continue to do so...

Date of experience: December 30, 2016
Canada
1 review
6 helpful votes
Follow pppp w.
Unfollow pppp w.
Share Review
Report Review

No show
December 31, 2016

Ordered a pillow Nov 5. In all honesty it said would be here by Dec 30 but today is Dec 30 and still have not received

Date of experience: December 30, 2016
Texas
1 review
2 helpful votes
Follow C P.
Unfollow C P.
Share Review
Report Review

Terrible order fulfillment experience! Ordered on 11/30, which was processed on December 4th and told in Transit. STILL WAITING ON DECEMBER 30TH! Told it would deliver between Dec. 19th - 28th which was okay as the exchange was the evening of December 28th, but I ordered something IN STOCK ON NOVEMBER 30th. Do not waste your time on this crap website! The savings are not worth waiting over 30 days for. WILL NEVER USE THEM AGAIN AND POSTING ON FACEBOOK NOT TO USE THIS SITE!

Date of experience: December 30, 2016