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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Arkansas
1 review
2 helpful votes
Follow Regina M.
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My husband and I fell in love with new wedding rings they had. We ordered them from China. Frist I don't know what's wrong with China but every time we order something from there it's wrong. I complained to wish and instead of getting my ring in the size I ordered they refunded my money. I told them I didn't want the refund but the ring I ordered in the right size. They couldn't do that though so now I have a ring that falls off my finger if I'm not careful. If you want the right order I'd day stick with Amazon. At least they make sure your happy with your order. Anyway I delegated my profile on there and am never shopping there again.

Date of experience: January 12, 2017
Texas
6 reviews
14 helpful votes
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Unbelievably bad site. They sent the wrong size, then made me pay return shipping. When I forgot the password to my account they never sent a password reset email after several requests. And there's no phone number where a live person answers. Eventually i remembered my password and requested a return shipping label. You have to take a picture of the item and attach it to your refund request, even though it contributes nothing to the refund process. Then you have to take a picture of the box with the return shipping label on it! WTF?! I'm just hoping they actually send the return shipping label. Don't have very high hopes. Be afraid... be very afraid...

Date of experience: January 11, 2017
New York
1 review
2 helpful votes
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Very dissapointing
January 12, 2017

Ordrered 2 items, a shirt and a sling purse. Took 7 weeks to arrive. They kept pushing delivery dates back. I like the purse, but the shirt was suppised to be XL, thought I was playing it safe to order a little larger than what i usually buy here in USA. It looks and fits way smaller. I cant wear this. Thank goodness i didnt spend a lot on this. Very disappointed in my Wish experience and will not be ordering from there again.

Date of experience: January 11, 2017
Kansas
1 review
3 helpful votes
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You'll WISH you hadn't
January 11, 2017

Products not what you expect, pictures are very deceiving like they show a stuff toy beside a young woman and it's half her size you get it and it's not much bigger than your shoe. They show items for express delivery and then when it gets close to the day to get it they change delivery day to a later date, funny thing is they usually show multiples of the item with different prices and delivery date express delivery may be a little more $ but you'll get it sooner right! NO and you can't do anything about it.
DONT USE WISH, YOULL WISH YOU HAD NOT!

Date of experience: January 11, 2017
Massachusetts
1 review
0 helpful votes
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It's been about a year now since I have started ordering from Wish. I have always received my products and most of the time they r received Inga fewcdays to a week. I had problems with a new mail carrier over the holidays stealing my packages. I was reimbursed for all seven (7)packages I buy all my make up and makeup brushes thru Wish. I do not buy clothes as they have the tendency to run smaller than American size. Keep up the good work Wish!

Date of experience: January 11, 2017
GB
1 review
3 helpful votes
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Item did not turn up
January 11, 2017

Made a small purchase to test the legitimacy of the site in December 2016. Item was a £1 laser pen with £1 postage. Tracking number seemed to work until it hit my local sorting office, then was marked as delivered on 27th December. Requested a refund on 10th January to be told they think it will still turn up and I have to wait... Shall be seeking my refund via PayPal, always pay with this option on here or you'll more than likely regret it on bigger purchases

Date of experience: January 11, 2017
California
1 review
3 helpful votes
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Wish I hadn't...
January 11, 2017

Half of what I received could not be used as it was broken, not what I ordered, or smelled of gasoline. Had I known it was going to take 30 - 45 days to receive my order, and that it was coming from China, I would not have bothered. These we small simple gifts I intended for my parents (novelties) but not only did they not arrive in time (ordered on 12-01-2016) but what DID arrive I am too ashamed to admit I spent money for to give to them.

Date of experience: January 10, 2017
California
1 review
5 helpful votes
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Read reviews, look at ratings, see how many other people bought it and look at THEIR pictures of the product to see if it is to your liking. I have bought jewelry, toys, lingerie, and makeup from Wish. I have yet to be disappointed. I order gifts for people 2 months prior to ensure it gets to me on time. It is a great way to save money. Just think ahead.

Date of experience: January 10, 2017
Colorado
1 review
3 helpful votes
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WTF?
January 10, 2017

Where do you find any contact information. Their only contact is a tracking service with an USPS tracking number that has no record of the tracking number. Feeling scammed...
Oh well, I ordered approx. $29 so I am glad I didn't order 200$.
Any class action suits against them?
This is whack man. Funny even the review doesn't work

Date of experience: January 10, 2017
Canada
1 review
2 helpful votes
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Product dissapears
January 10, 2017

I ordered a significant amount from the company upon tracking my merchandise it stated it arrived in the county. After this my order status was blank they have no such order from me. What type of company is this a rip off company that takes ones money. It is in review and I am fighting for my money back. Will never use again!

Date of experience: January 10, 2017
Arkansas
2 reviews
3 helpful votes
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Don't Order
January 10, 2017

I strongly advise against ordering from this company. I ordered an item to try them out my order was placed Dec 15th 2017, it's now Jan 10 2017 and I still don't have it. My son ordered a Christmas gift for me earlier in Dec and it has not arrived either. They also change the date of expected delivery several times, and don't give you a tracking number. The last location report of my order was Dec 19th. No updates since then. So who knows where its at or when I will actually get it. I had so many things I wanted to get from them if they were up to par. I guess that won't be happening.

Date of experience: January 10, 2017
Canada
1 review
1 helpful vote
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Waste of time
January 10, 2017

Ordered a Christmas present in November. Said it would be delivered by December 19th. Never arrived. When I asked about it the delivery date was changed to December 26th. OVER 6 WEEKS AFTER ORDERING. Never again.

Date of experience: January 10, 2017
GB
1 review
2 helpful votes
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I got sucked in and responded to a Facebook advert. On investigation after, I could have got the products for less than half the price. Now I am told it will 45-60 days until I get the products. Finally, their cancellation clause is incredible - you can't cancel an order... That is illegal under UK law but I guess as its a US site, they can do it... Oh well, you live and learn

Date of experience: January 10, 2017
Massachusetts
1 review
1 helpful vote
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They are the worst company do not buy from them stay away from wish thank you i'm going back to amazon

Date of experience: January 10, 2017
New York
6 reviews
4 helpful votes
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Value matches price
January 10, 2017

I just started ordering from Wish in Dec 2016. I did not have any expectations since I have ordered online items from other "China" companies. I absolutely love the eye liner. I had used it before from another shop, but the price here is much better. I have also received all items ordered. Some came very fast and others came a day or so after the estimated date. However, I ordered 5 watches of all colors at $1 each. They have leather bands and they work. I can't buy one watch for that price. I don't order clothing because I do realize the sizes can be extremely small even if they say 5XL. But for what you pay, even if it only lasts a couple of wearings, you can't beat $1 or $2 for jewelry and makeup. I like this site very much.

Date of experience: January 9, 2017
Montana
1 review
3 helpful votes
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Frustrated
January 10, 2017

My sister has ordered me several things as gifts from and so far one item was broken but everything else great. Now here is where the problem comes in. I ordered stuff before she did 9 items to be exact. So far I've only received two. One was reimbursed was told to keep product as an apology, still never came then two days later they emailed to say the product was out of stock so was never sent anyway. Was supposed to have one of my items today. Guess what? Not here waiting to hear back from them again. Very unhappy with my experience, however my sister's experience has been great.So order at your own risk but don't count on getting everything you order. Some stuff comes super fast other stuff you wait weeks for nothing.

Date of experience: January 9, 2017
Ireland
1 review
2 helpful votes
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$#*!ry
January 9, 2017

I have made on order from December 7th and it January 9th know and I haven't recive my package yet kmt know they say that i have to wait on till 5 more bussnisse day

Date of experience: January 9, 2017
Texas
2 reviews
4 helpful votes
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DO NOT ORDER FROM WISH
January 9, 2017

I will never order from this lame website ever again. I ordered a pair of boots on December 9th, and today is January 9th. The arrival date was January 7th. I mean really? Then I wanted to speak to a "live" customer service rep, they make sure that "they" do not have to talk with the customers. Horrible service. I only WISH I had read all of the terrible reviews before being enchanted by the lovely boots, I may never get.

Date of experience: January 9, 2017
Massachusetts
5 reviews
7 helpful votes
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Should have came here read reviews before purchasing items but lucky im with capital one... items look like they running around china, some say arrived at airport, others havent even shipped after a week 1 out of 8 items arrived early though but still told capital one to dispute my entire purchase so please dont buy from wish.

Date of experience: January 7, 2017
California
1 review
5 helpful votes
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I purchased a "leather jacket" which in the add didn't specified "leather imitation" or the material made, and the product is plastic, smells like petroleum and the manufacture is really poor. I should have thought of this, given the price of $32.
I fell for the great photo of the item.
Then I asked for a return, never heard from them. They seem like a sneaky company.
I WISH they close and think of doing a more honest business.

Date of experience: January 7, 2017