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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Ohio
2 reviews
3 helpful votes
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I have purchased several items from Wish that I have not received. Because of how slow it usually is to get products, I did not worry too much about it. On a few occassions, I went past 30 days. Wish will not give you a refund. Nor will they resend the product. Finally, they will not give store credit.

Amazon will sell the same products at similar prices. In addition, the shipping costs are often less than Wish or free.

My advice is not to purchase from Wish. They will rip you off!

Date of experience: January 15, 2017
California
3 reviews
3 helpful votes
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I made a purchase from "your wish store" on Nov 30,2016. Xmas gifts. Paid through PayPal. Never received my merchandise. I have contacted them numerous times, at least 6 times, I get the same response overtime, written in pidgin english, saying nothing. They are sorry they are working on it, the same form message each time with a different persons name on it. They also charges my payola account twice for the same purchase. Yes, they took one of the charges off but today is Jan 15,2017 and no one has resolved this tissue. There is no phone contact for them and Customer Service is a joke. Stay away from this site.

Date of experience: January 15, 2017
GB
1 review
3 helpful votes
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Wish.com
January 15, 2017

Wish is cons there stuff is $#*! there don't last long I got a pair of trainers after 3 weeks there burst and a big hole came though the trainers

Date of experience: January 15, 2017
Michigan
1 review
4 helpful votes
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SOB's!
January 15, 2017

They don't deserve a single star! Order my item a little over a month ago. The tracking infp has not been updated since then. Still says in transit. My estimated time has been changed twice. Never received my item. They claim it's been delivered and they say check with my neighbors and post office. A load of CRAP! I will continue to bother them every day. I will continue to put them on blast in any way I can.

Date of experience: January 14, 2017
Israel
2 reviews
8 helpful votes
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I want to know about the Website wish...
Is this reliable site?
I want to order some cheap stuff from the wish but not safe from it because people scared me... they do not return money nor reliable and thieves!

Date of experience: January 14, 2017
Tennessee
1 review
6 helpful votes
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A Nightmare
January 14, 2017

1. Shipping takes forever
2. Products are rarely verified
3. Customer service is fairly decent, but a nightmare to go through when you receive the wrong product.
4. prominent false advertising

Date of experience: January 14, 2017
Florida
1 review
9 helpful votes
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I purchased two 128 GB flash drives from wish.com. Although the items arrived within a couple of weeks, the flash drives have proven to be fake. They initially showed up on the computer as having 124 GB capacity, but then immediately stopped working. They cannot even be recognized on any computer.

The selling of fake goods online is a criminal act.

I have demanded a refund from the company and filed a complaint against them with the Federal Trade Commission.

UPDATE: I informed wish.com that I had filed a complaint and received an immediate refund. They included the shipping costs and did not require me to ship the product back. I encourage others to follow a similar procedure.

Date of experience: January 14, 2017
Michigan
1 review
4 helpful votes
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Rip Off - Buyer Beware
January 14, 2017

Ordered a product from them back in November and have never receiced. Have contacted the. By email with no response at all. Unable to contact them by phone.

Date of experience: January 14, 2017
Illinois
1 review
2 helpful votes
Follow Sheila C.
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If it seems to good to be true! It is nothing like sweatshirt material I ordered paper thin different neck line. China you should be ashamed sending packages and switching shipping prices on a daily basis.

Date of experience: January 13, 2017
Canada
1 review
6 helpful votes
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Terrible shipping! Scam?
January 14, 2017

This must be a rip off. I ordered 5 items on December 1st, they were meant to arrive on January 5th, but they didn't. It is not January 13th and I am demanding a refund INCLUDING shipping. Don't use this website, I was stupid to use it, you don't need to be stupid too.

Date of experience: January 13, 2017
Illinois
6 reviews
29 helpful votes
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Sizes are not accurate
January 14, 2017

I ordered an Assassin's Creed hoodie and just received it today. I ordered a size 3XL and it doesn't even fit. It feels more like a XL size. So the sizes they have listed are not accurate.

Date of experience: January 13, 2017
Texas
1 review
2 helpful votes
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Refund
January 14, 2017

My products never arrived and they promised to refund my money since August but now they just stopped responding to me. They have my $200 and are just ignoring me. This is no way to do business. They take your money after you build trust and order something large. Something needs to be done.

Date of experience: January 13, 2017
Illinois
1 review
4 helpful votes
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My order
January 13, 2017

I have ordered a soa jacket and the due date was 1-8-17 then it wnt to 1-15-17 now i checked and it says i have no order! And i have order 3 more jackets so i need to know what is going on!

Date of experience: January 13, 2017
New York
1 review
6 helpful votes
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PRODUCT NEVER COMES
January 13, 2017

Ordered on 12/23/16, inquired 1/4/17, no response, inquired again 1/10/17, response, we've received your inquiry. Now 1/13/17, still no response. I've threatened to charge them back on my credit card if they don't respond soon. That's how you get all your $ back, including shipping, don't let them scam you, if they shipped (which I doubt) and it doesn't show up, that's on them

Date of experience: January 13, 2017
New York
1 review
5 helpful votes
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Wish GREAT!
January 13, 2017

Not sure what is happening with all these bad reviews but I have nothing but good things to say about Wish. Have ordered numerous items with 100% success. Items came as described and shipping was quick. Will continue to order. Thanks Wish!

Date of experience: January 13, 2017
Texas
2 reviews
3 helpful votes
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Very good service
January 13, 2017

Most of the items prices are very good. Most of the items so far I got perfect. But I'm shocked that, i ordered them 2TB USB flash drive Model 3.0. But they sent me 2TB flash drive Model 2.0. I got my stuff after 20 days but different and old model. There customer support is very poor. Almost 5 days gone no one answer me yet.
MN Alam.

Date of experience: January 12, 2017
Canada
1 review
12 helpful votes
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Shipping scam?
January 12, 2017

I'm starting to feel like wish.com is a shipping scam. When you request an order and it doesn't arrive, they are very quick to refund you the cost of the item but they don't refund shipping costs. Essentially, they can "ship an item", it never arrives, and they only refund a portion--keeping the shipping costs. Makes me wonder if it was ever shipped. I know shipping from China takes longer but when it's consistently over 3-4 months, I start to get suspect.
What are others thoughts on this?

Date of experience: January 12, 2017
Colorado
1 review
6 helpful votes
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Sloooow as all hell
January 12, 2017

Ordered on December 22. Site say it hasn't shipped yet. It's now January 12th. Will never ever order from them again.

Date of experience: January 12, 2017
Florida
1 review
9 helpful votes
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100% scam
January 12, 2017

Wish I had found this site before buying 100 dollars worth of product and 30 dollars for expedite shipping. Never got a thing. Don't expect to

Date of experience: January 12, 2017
Philippines
1 review
5 helpful votes
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Waiting insane
January 12, 2017

I have few orders back in early December until now none of it arrived. Also, the expected delivery date change every time the date arrived. Lesson learned DO NOT ORDER with wish!

Date of experience: January 12, 2017