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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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Hi. I ordered something in early January and now my order history is blank, et i got charged the price. Anyone know whats going on?
I have been a wish customer for a few years now. I order varied items. And most times, if an item was late, you'd get your refund and the item likely still showed up weeks later. However, the last time I actually received anything was early December 2016. I have since had to refund over a dozen items dating back to October 2016 when I placed the order. And this time, still no sign of the items. That's not the part I care about. I got the refund, that's fine, but there are other items I'd still like to order. There are other itens I have ordered, but were not at the refund point yet. Extremely frustrating and disappointing. I've talked to other family members and friends, same issues, nothing ever arrives anymore. Did this company just go out of business or what? Why is this happening? I've sent in inquiries but never a reply. Anyone know why this is happening?
If you are expecting high quality items for just $1 or 2 overnight, then this is not the website for you. Especially if you buy a gift with a deadline.
Everything I have ordered has been serviceable and worked well. It takes a long time to arrive, but I just bought little stuff that I needed but not overnight. I would use this on occasion for unimportant items.
The absolutely worst online shopping experience ever... ordered 25 items on November 30,2016 most said I would get by the end of December then when I would check on the orders they had somehow been extended... the one item I did get was way way way to small even though I followed their guidelines of buy 2 sizes larger than you normally would... WRONG! Buy 5 sizes bigger than you normally would... the feedback that is supposed to be from customers is obviously generated by the sellers or Wish itself. They all day the same things... got sooner than expected was on a lot of the items... I think I am safe in saying WISH doesn't get a lot of repeat business., never again will I order from any site that originates in China or close to there... what a waste of time
Cheap stuff cancel all my orferd O sorry quality too thin too small granddaughter could not wear*******890@$!#:&_)-".,,?
I ordered most of my Christmas presents through them at the end of November and pick everything to be here in the middle of December it is now January 19th and I have not received half of the 25 things that I ordered
I ordered my product on November 30th, as a Christmas present for a friend. I was estimated to get it sometime between Dec 15-25, which I thought was a bit long, but as long as it got here on time, I was perfectly fine with it. Didn't actually receive the item until today Janurary 20th... It's not a huge deal, but still, I will be wary about using this site in the future if a deadline needs to be met.
On the plus side, I got the item in great condition, and the price was fantastic!
I ordered a knock-off pair of Oakley sunglasses about the middle of December In no rush) i paid $1 for the glasses and $1 to ship. They arrived nicely packaged with no issues. I set them next to my real Oakley's and they are close but not the comfort. For a $1!
Love this site, they give refunds if items aren't received and are amazing to deal with. I have ordered so much off of this site and have only been disappointed by a couple things not arriving. Some products aren't the greatest quality, but when you're only paying a couple dollars, it's not a big deal. Love this site!
Didn't get item i ordered. Asked for refund now 2 months later I have no item and no refund. They say their system is showing a refund so therefor I must have it.DO NOT use this site
Never received order. Tracking number is bogus. Order number bogus. Thankfully only ordered a few things, so I am only out a hundred dollars... can't get a refund due to false order number.
I will never order from Wish again. It's been 2 months and I still haven't received 3 of my 5 items. They were originally scheduled to be arriving by Christmas; however, every time I track my items the date has been pushed back. One of the two items I received, an eyeshadow palette, arrived broken. It also contained different colors than the picture provided. They did refund my money, which I appreciated. I have come to the conclusion that you get what you pay for. Lesson learned!
So Cheap you will never even imagine. You are trying your luck to purchase from them. I had purchased 5 times in 2016, one never arrived, one arrived but broken because the cheap packaging, one is good and happy, one is fake product which never work, one had the most beautiful image but arrive rubbish material.
Buying is fun. But not from them!
Be carefull to share your credit card info to this website they never refund you their shipping takes two to three months and after 30 days they said that the time is over. They charge my card twice for the items which I never did order
I have literally ordered twenty things from wish since dec 2016, I've gotten 9 things already and everything is just like the site pictured! I placed the rest of my orders about a week ago, I'm sure it'll be a few more weeks till I get them but I'm very sure they will come and be great! Wish is cheap and the stuff is great! Takes a little while but to me it's worth it! I will continue shopping on wish and I highly recommend it!
I made 3 separate orders thru wish around the start of December. As the date of my package arrival neared I started to read some online reviews about this company. I came across so many negative reviews and many people had horrible things to say regarding their customer service. During the delivery time wish contacted me several times to ask whether or not my purchases had been delivered. They offered me the option to wait or to get a refund. I told them I would wait a little longer to see if they showed up. My packages as of today have not arrived - so I left a message with customer service letting them know. They emailed me back very quickly to let me know they have refunded all 3 of the items I bought. There is still a chance that these items may arrive - I am aware that ordering overseas sometimes takes a few months to arrive - but I came to write this review because my experience with them was so very different from the experiences I've read from other people. I am extremely pleased with how quickly and professionally they tried to resolve this. I'm really hoping these purchases show up because I would love to order from them again.
The shipping takes forever, but my items always show up. And if they don't or if there are any issues with the items or if shipping takes longer than they say it will, I ask for a refund and I've never been turned down for a refund. I've ordered a lot of stuff from wish and over all, I dig it. Just read the reviews on the items before you buy and you'll be fine. (Read more than the first three reviews shown.)
I have placed order. And yet placed another order for rings. Haven't received my first order. Still waiting. I hope that it arrives soon and it's exactly what the images showing. I don't know why shipping is so late and every item they e charging shipping cost. How stupidity. Just charge one damn amount n ship all together. Such a bad shopping online.
I placed an order in December for an item that I thought looked pretty cool. It didn't look like that traditional 'cheap' item you buy that you automatically know is coming from China, and it was definitely not priced that way. After reading their shipping policy, and waiting the appropriate number of days, I wrote to find out why I still never had a tracking number. I finally was given one another week later (it's now a month after purchase, 2 weeks after they indicate I should see tracking info), and I was told to wait up to 45 days to receive my item. What? This is going to be TWO MONTHS after purchase. No where on the website does it say it will take this long. Plus, the tracking number is bogus. I finally got a refund after submitting a claim with Paypal. I was done with them. I'm not sure if they really sell anything or if they just take money. Can you say SCAM?
I bought a pair of really cute boots and i purchase them in december 27 of 2016 and it said they would be here on the 12th of jan and they still havent arrive i called international and was told they never left china. I will not be buying from them, wish told me oh they will be there on 21st of jan i dont believe them, dont buy anything from them, i ordered from japan at the same time and got the item in 5 days from another place i order from
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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