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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

New York
1 review
8 helpful votes
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wish.com
January 22, 2017

Hi. I ordered something in early January and now my order history is blank, et i got charged the price. Anyone know whats going on?

Date of experience: January 22, 2017
Canada
1 review
8 helpful votes
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Not like it used to be!
January 21, 2017

I have been a wish customer for a few years now. I order varied items. And most times, if an item was late, you'd get your refund and the item likely still showed up weeks later. However, the last time I actually received anything was early December 2016. I have since had to refund over a dozen items dating back to October 2016 when I placed the order. And this time, still no sign of the items. That's not the part I care about. I got the refund, that's fine, but there are other items I'd still like to order. There are other itens I have ordered, but were not at the refund point yet. Extremely frustrating and disappointing. I've talked to other family members and friends, same issues, nothing ever arrives anymore. Did this company just go out of business or what? Why is this happening? I've sent in inquiries but never a reply. Anyone know why this is happening?

Date of experience: January 21, 2017
Pennsylvania
1 review
5 helpful votes
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If you are expecting high quality items for just $1 or 2 overnight, then this is not the website for you. Especially if you buy a gift with a deadline.

Everything I have ordered has been serviceable and worked well. It takes a long time to arrive, but I just bought little stuff that I needed but not overnight. I would use this on occasion for unimportant items.

Date of experience: January 21, 2017
Canada
2 reviews
11 helpful votes
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Buyer Beware
January 21, 2017

The absolutely worst online shopping experience ever... ordered 25 items on November 30,2016 most said I would get by the end of December then when I would check on the orders they had somehow been extended... the one item I did get was way way way to small even though I followed their guidelines of buy 2 sizes larger than you normally would... WRONG! Buy 5 sizes bigger than you normally would... the feedback that is supposed to be from customers is obviously generated by the sellers or Wish itself. They all day the same things... got sooner than expected was on a lot of the items... I think I am safe in saying WISH doesn't get a lot of repeat business., never again will I order from any site that originates in China or close to there... what a waste of time

Date of experience: January 20, 2017
New Jersey
1 review
0 helpful votes
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Cheap stuff cancel all my orferd O sorry quality too thin too small granddaughter could not wear*******890@$!#:&_)-".,,?

Date of experience: January 20, 2017
Colorado
1 review
3 helpful votes
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I ordered most of my Christmas presents through them at the end of November and pick everything to be here in the middle of December it is now January 19th and I have not received half of the 25 things that I ordered

Date of experience: January 20, 2017
Illinois
1 review
1 helpful vote
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I ordered my product on November 30th, as a Christmas present for a friend. I was estimated to get it sometime between Dec 15-25, which I thought was a bit long, but as long as it got here on time, I was perfectly fine with it. Didn't actually receive the item until today Janurary 20th... It's not a huge deal, but still, I will be wary about using this site in the future if a deadline needs to be met.

On the plus side, I got the item in great condition, and the price was fantastic!

Date of experience: January 20, 2017
Arizona
1 review
0 helpful votes
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I ordered a knock-off pair of Oakley sunglasses about the middle of December In no rush) i paid $1 for the glasses and $1 to ship. They arrived nicely packaged with no issues. I set them next to my real Oakley's and they are close but not the comfort. For a $1!

Date of experience: January 19, 2017
Canada
2 reviews
4 helpful votes
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Love this site, they give refunds if items aren't received and are amazing to deal with. I have ordered so much off of this site and have only been disappointed by a couple things not arriving. Some products aren't the greatest quality, but when you're only paying a couple dollars, it's not a big deal. Love this site!

Date of experience: January 19, 2017
GB
1 review
2 helpful votes
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No refund
January 20, 2017

Didn't get item i ordered. Asked for refund now 2 months later I have no item and no refund. They say their system is showing a refund so therefor I must have it.DO NOT use this site

Date of experience: January 19, 2017
New Jersey
1 review
3 helpful votes
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Scam, scam, scam!
January 19, 2017

Never received order. Tracking number is bogus. Order number bogus. Thankfully only ordered a few things, so I am only out a hundred dollars... can't get a refund due to false order number.

Date of experience: January 19, 2017
Tennessee
1 review
1 helpful vote
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You Get What You Pay For
January 19, 2017

I will never order from Wish again. It's been 2 months and I still haven't received 3 of my 5 items. They were originally scheduled to be arriving by Christmas; however, every time I track my items the date has been pushed back. One of the two items I received, an eyeshadow palette, arrived broken. It also contained different colors than the picture provided. They did refund my money, which I appreciated. I have come to the conclusion that you get what you pay for. Lesson learned!

Date of experience: January 19, 2017
Australia
1 review
2 helpful votes
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Stay away from this site
January 19, 2017

So Cheap you will never even imagine. You are trying your luck to purchase from them. I had purchased 5 times in 2016, one never arrived, one arrived but broken because the cheap packaging, one is good and happy, one is fake product which never work, one had the most beautiful image but arrive rubbish material.
Buying is fun. But not from them!

Date of experience: January 19, 2017
California
1 review
1 helpful vote
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Refund issue
January 19, 2017

Be carefull to share your credit card info to this website they never refund you their shipping takes two to three months and after 30 days they said that the time is over. They charge my card twice for the items which I never did order

Date of experience: January 18, 2017
California
1 review
1 helpful vote
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Awesome
January 19, 2017

I have literally ordered twenty things from wish since dec 2016, I've gotten 9 things already and everything is just like the site pictured! I placed the rest of my orders about a week ago, I'm sure it'll be a few more weeks till I get them but I'm very sure they will come and be great! Wish is cheap and the stuff is great! Takes a little while but to me it's worth it! I will continue shopping on wish and I highly recommend it!

Date of experience: January 18, 2017
Canada
8 reviews
31 helpful votes
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Great customer service!
January 19, 2017

I made 3 separate orders thru wish around the start of December. As the date of my package arrival neared I started to read some online reviews about this company. I came across so many negative reviews and many people had horrible things to say regarding their customer service. During the delivery time wish contacted me several times to ask whether or not my purchases had been delivered. They offered me the option to wait or to get a refund. I told them I would wait a little longer to see if they showed up. My packages as of today have not arrived - so I left a message with customer service letting them know. They emailed me back very quickly to let me know they have refunded all 3 of the items I bought. There is still a chance that these items may arrive - I am aware that ordering overseas sometimes takes a few months to arrive - but I came to write this review because my experience with them was so very different from the experiences I've read from other people. I am extremely pleased with how quickly and professionally they tried to resolve this. I'm really hoping these purchases show up because I would love to order from them again.

Date of experience: January 18, 2017
Texas
1 review
1 helpful vote
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The shipping takes forever, but my items always show up. And if they don't or if there are any issues with the items or if shipping takes longer than they say it will, I ask for a refund and I've never been turned down for a refund. I've ordered a lot of stuff from wish and over all, I dig it. Just read the reviews on the items before you buy and you'll be fine. (Read more than the first three reviews shown.)

Date of experience: January 18, 2017
Canada
1 review
1 helpful vote
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Still waiting
January 18, 2017

I have placed order. And yet placed another order for rings. Haven't received my first order. Still waiting. I hope that it arrives soon and it's exactly what the images showing. I don't know why shipping is so late and every item they e charging shipping cost. How stupidity. Just charge one damn amount n ship all together. Such a bad shopping online.

Date of experience: January 18, 2017
New Hampshire
1 review
4 helpful votes
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I placed an order in December for an item that I thought looked pretty cool. It didn't look like that traditional 'cheap' item you buy that you automatically know is coming from China, and it was definitely not priced that way. After reading their shipping policy, and waiting the appropriate number of days, I wrote to find out why I still never had a tracking number. I finally was given one another week later (it's now a month after purchase, 2 weeks after they indicate I should see tracking info), and I was told to wait up to 45 days to receive my item. What? This is going to be TWO MONTHS after purchase. No where on the website does it say it will take this long. Plus, the tracking number is bogus. I finally got a refund after submitting a claim with Paypal. I was done with them. I'm not sure if they really sell anything or if they just take money. Can you say SCAM?

Date of experience: January 18, 2017
Washington
1 review
1 helpful vote
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What a scam artist
January 18, 2017

I bought a pair of really cute boots and i purchase them in december 27 of 2016 and it said they would be here on the 12th of jan and they still havent arrive i called international and was told they never left china. I will not be buying from them, wish told me oh they will be there on 21st of jan i dont believe them, dont buy anything from them, i ordered from japan at the same time and got the item in 5 days from another place i order from

Date of experience: January 18, 2017