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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

GB
1 review
5 helpful votes
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Thieves
February 16, 2017

They marked an order I made as delivered on 20/1/17 I contacted them to say not delivered and was told to wait till 15/2/17 to see if product arrived before they would process a refund. Contacted them again on 15/2/17 to advise still no product and they refused to refund. Don't use this company unless you want to be stolen from

Date of experience: February 15, 2017
Canada
1 review
7 helpful votes
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Scam
February 16, 2017

Ordered 17 items Dec. 04,2016. I have still not received them.
How do you deal with a company that has no phone # and customer service does not reply to you.
Stay away from and don't waste your money.

Date of experience: February 15, 2017
California
1 review
2 helpful votes
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Horrible
February 15, 2017

Very bad material! How come your company do business like that. You post pictures is like amazing but ship the suft horrible I never shopping with any company like Wish. Anyway no more and never Wish

Date of experience: February 15, 2017
Mexico
3 reviews
4 helpful votes
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I've been hacked twice in the last two months using two different cards by HOME/WISH on line shopping. The last one was done yesterday, one day after I purchased from Home in a matter of less than an hour for hundreds of dollars. I started checking my on line shopping history, and Bingo, my first hacking was done the day after I bought from HOME/WISH. Please be careful if you shop here because I believe they have a very faulty security service.
Does anyone know how I can demand HOME/WISH the money I lost from the illegal hacking? Thank you very much.

Date of experience: February 15, 2017
Idaho
1 review
3 helpful votes
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Overall Good Experiences
February 15, 2017

Wish has been a fairly reliable and easy place to shop from, an even get refunds from. Everything that I have ordered, clothes included, has been fairly good quality. There have been a few experiences with items never arriving, but you will always have those experiences when you shop online. Overall, Wish has been mainly positive experiences for me.

Date of experience: February 14, 2017
Canada
3 reviews
3 helpful votes
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Do not buy clothes from them... beware. I ordered 2 sizes larger because everyone said it comes small. I ordered 2 times larger so xxl and if I was a child it might fit? I think the only thing they did is put a xxl on tag lol... and try and return it or refund... good luck so I removed wish app altogether.

Date of experience: February 14, 2017
California
1 review
3 helpful votes
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Horrible. Still no package. It's been 3 weeks... Now it says 1 more week. This was a $3 item apparently from Asian and I'm in California. WTF?

Date of experience: February 14, 2017
Canada
4 reviews
10 helpful votes
Follow Kia J.
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Wish is just a market to sell cheap low grade products from China. Although there are also high grade products made in China but the point is that you can not find them in WISH!
So if you wish to have something even the low grade version of it, just consider that Whish is not even fast responsive to your concerns! Want some proof? Buy a 2$ product and then when you hopefuly got it after 3 months (!) ask for a refund!
The last point is that if you change your phone, all you have ordered with your old phone can not be tracked anymore because the app is assigned to the phone and not your account!

Date of experience: February 14, 2017
GB
1 review
0 helpful votes
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Totally mislead.
February 14, 2017

Would never buy off here again. I should have seen the warning signs when I found out they ship from China (home of dodgy Internet produce).
Ordered a "Thick Knitted Blanket". Pictures of women draped in these huge knitted blankets; I was looking forward to receiving my item. Waited almost a month for it to be delivered.
When it did arrive, it wasn't even a blanket - I'd been sent the yarn to make my own blanket! What?
Avoid like the plague. Dodgy as hell and totally misleading.

Date of experience: February 14, 2017
California
1 review
1 helpful vote
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Wish.com does not have items on their own. Their items come from sellers like me who dropship for their customers. The bad thing for sellers is that their customer service is in china AND if a customer says this $130 item does not work. They say ok I give you a full refund and you can keep that $130 merchandise as well (that is not how they say it but that is what happens). The expensive speaker was not defective. We can talk to the customer and tell her how to make it work or tell her - here is a return label so you can return it and give you a full refund. But these chinese customer service will not give you that chance and they will not honor any explanation. It's not their merchandise anyway so there is no lost for them. WORST PLACE TO SELL YOUR STUFF.

Date of experience: February 13, 2017
Texas
2 reviews
5 helpful votes
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Needs improvement
February 13, 2017

For all idiots complaining for slow delivery I can say that if you want fast shipping order from Amazon.
Other wise the goods ordered from Wish are just as good as you can get from Amazon. Sellers from Amazon buy there stuff from China too. Wake up.

Date of experience: February 13, 2017
Canada
1 review
5 helpful votes
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Wish.com Scam
February 13, 2017

Like everyone, ordered my merchandise Decembre 26,2016 have not received as of today February 12,2017.

Date of experience: February 12, 2017
Tennessee
3 reviews
9 helpful votes
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PayPal got me my money
February 13, 2017

I ordered a Christmas gift and after 6 weeks I sent them an email asking where the merchandise was? The tracking they sent me didn't work. They never responded after 4 emails to their customer service dept. PayPal opened a dispute for me and got my money refunded. Do not do business with them!

Larry

Date of experience: February 12, 2017
Australia
1 review
5 helpful votes
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Wishful Thinking!
February 12, 2017

Be very careful if you are thinking of buying anything from Wish. Read the reviews regarding how they operate and what they promise and (don't) deliver and you may change your mind. I bought a Pink Floyd CD box set before Christmas 2016 and I was assured that it was genuine, unlike the majority of CDs emanating from China. When the goods did not arrive in a reasonable time I questioned Wish, who claimed that they had been sent. The tracking system used by Wish showed that the goods had been "exported" from Shenzhen, China on 31 December but then seemed to disappear into thin air. Repeated complaints to Wish were met with the usual platitudes and empty words about the quality of the goods and the "certainty" that they would arrive in Australia, notwithstanding "bad weather" and other delays. Eventually Wish refunded my money even though I never asked for a refund, while still assuring me that the goods would arrive and, as a gesture of "goodwill" I could keep them when they did arrive. It is now February 13,2017 and still no goods. It is pointless to make complaints because Wish's "customer help centre" (ha ha, what a joke!) is in the USA and goods are sent from China. In my opinion Wish is a scam, selling counterfeit and poor quality products at so-called "bargain" prices and I will NEVER give them my money or time again. They have no compunction about lying to you and obviously work on the basis that, for every person who complains about their "service", there are a hundred who will bear the loss of their money without complaint. The people who operate Wish should hang their heads in shame but I don't see that happening any time soon. Wasn't it Phineas T. Barnum who said, "There's a sucker born every minute"? Herewith endeth the lesson!

Date of experience: February 12, 2017
Australia
1 review
3 helpful votes
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My overall shopping is a mixed bag. 1) Products arrived around 2 weeks. 2) two items out of 6 ordered is right size and material is ok but the rest are either short and fat or the craftsmanship is crapy. 3) they are cheat therefore they look cheap 4) I asked for refund for two items coz they are crapy but refund never arrive. My advise is: it is "fun" to browse and cheap to buy but it's a gamble and be ready to loss money as you don't expect them to give refund.

Date of experience: February 11, 2017
Canada
1 review
3 helpful votes
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I've ordered about twenty items on wish, and was aware they would take along time to arrive in exchange for the low prices.

Only about 6 of the items ever showed up. Of those two were not the items I ordered, and one was not anywhere *close* to this size I ordered (Medium rather than 2XL). The company s good about processing refunds, but man; their ability to actually get the products you order into your hands is insanely bad.

Like bad enough that I literally have no idea how this functions as a business model unless they are counting on people to just not bother getting a refund on 6 bucks (or whatever)

Date of experience: February 11, 2017
New York
1 review
7 helpful votes
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Shipping
February 12, 2017

You pay so much for shipping and it takes forever to arrive. Also they still haven't responded to my email and i have been waiting for awhile now. They should have better customer support as well.

Date of experience: February 11, 2017
Australia
1 review
7 helpful votes
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Placed my order and paid for it on 15th Dec 2016 and it still hasn't arrived. All I get is an automated response email with a tracking number that doesn't exist. I went to their website to check on the status of the order and it hasn't even been packed for shipping yet! I have opened a dispute claim with paypal, first dispute ever in over 10 years. How are these people still in business?

Date of experience: February 11, 2017
Canada
1 review
2 helpful votes
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Crappy
February 10, 2017

This site sucks! I have 16 items ordered & have only received 3! Sure you get a refund for the other items but if l wanted a refund l would never of ordered the items in the first place! I will never use this site again!

Date of experience: February 10, 2017
Florida
1 review
2 helpful votes
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Delivered as expected
February 11, 2017

Ditto to this review. I have ordered from Wish over a year and received the products as expected. During the holidays the expected time of arrival was later than other times of the year, but was delivered before the promised time. Thanks Wish.

Date of experience: February 10, 2017