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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
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Worst experience ever
February 20, 2017

If there was a 0/5 I'd have picked that. Out of 23 products ordered, THREE arrived and when they did finally arrive, they were 6 weeks (at minimum) late. The only thing I will give kudos on is that PayPal rounded everything. If I didn't use PayPal (who insure your purchases) I can almost guarantee I wouldn't see a cent in returned. I DON'T recommend WISH to anyone.

Date of experience: February 20, 2017
Michigan
1 review
2 helpful votes
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Horrible
February 20, 2017

I use to praise this app. I never had any issues. But the last 3 months I have ordered at least 7-10 items. Out of that order only two have arrived so far and one was poorly made and I haven't tried the other item yet. If you want to risk it then go ahead. I'm just tired of requesting refunds all the time

Date of experience: February 20, 2017
Florida
2 reviews
2 helpful votes
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I ordered an item that was buy 3 get 1 free. Received the 1 but not the 3. Just get rote e-mails from them. NEVER again will I order from them. You won't either if you are smart. I would give them a minus * but unable to

Date of experience: February 19, 2017
New York
1 review
1 helpful vote
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Very poor service
February 18, 2017

Why is my items shown as refunded? When I did not. They charge my credit card and asking me to send bank statement information. What is that?

Date of experience: February 18, 2017
New Zealand
4 reviews
9 helpful votes
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Purchased a camera pen. It was described as pen with micro SD card connector etc. Ordered it for my Grandson received it no micro SD card when you read fine print it says micro card not included. The description of the pen is not true. Got a very disappointed grandson. Another bad experience when dealing with Wish

Date of experience: February 18, 2017
New York
1 review
4 helpful votes
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Very happy
February 18, 2017

I see a lot of poor reviews for wish.com and all though I didnt purchase clothing I did purchase a hand bag and I was very surprised by the quality for the price. Im very pleased and I would order from them again. The shipping did take 3-4 weeks but I was fine with that.

Date of experience: February 18, 2017
New Hampshire
1 review
9 helpful votes
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Long wait, but fun!
February 18, 2017

My daughter introduced me to WISH. I thought it was going to be a rip-off, but so far I have been wrong. Everything has been received, of course it was three maybe four weeks, but it was as expected per the shipping info. Every item, ranging from clothing, shoes, jewelry and makeup was of decent or good quality. We love this APP, and use it frequently.

Date of experience: February 17, 2017
Minnesota
1 review
3 helpful votes
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I dont think my items coming in... tried contacting them over 10 times. No reply. Scammers. I have aopen lawsuit against them. I might be awarded 150,000. So dont except them to be in business long.

Date of experience: February 17, 2017
Florida
1 review
0 helpful votes
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Very disapointed s
February 17, 2017

I am waiting on a shipment, I was contacted by agent fredugo who has said he has a liitle problem he was stuck in jfk homeland security, they intercepting the consingment {mind you it is only colored tape} with regards to ownership of certificte so it is delaying coming util he could get another flight. He then said he needed me to send a money gram to him in the amount of $ 278.00 and time is a factor. I refused to send it and asked him not to contact me again. Now 4 days later he said it is almost there and here is your tracking #, you dont worry it will be brought to your front door and put in your hands. Then you can send me and my family money. I am so disapointed...

Date of experience: February 17, 2017
Colorado
1 review
5 helpful votes
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I downloaded the app after seeing the FB advert. Items can take a while (12 weeks or more to arrive) and then some I've received within a week. It depends on the stores you are ordering from... each item will be shipped separately. Some items have been excellent quality and others not at all what I ordered.

I had ordered over $300 dollars of merchandise for Christams and they had to refund me almost $250 of that back due to not receiving the items. I did receive the refund the very next day on my credit card but I wouldhave preferred to have the Christmas gifts I was expecting. I am now finally receiving some of the items which they advised to keep as a gift for the inconvenience.

Buyer beware as this app is a little complicated in terms of contacting support and the tracking info is often incorrect or only partially updated. Support will send a standard reply email just saying we've refunded the item. I'm still waiting on a few more items, but I think I will be finding a different shopping app to use going forward.

Date of experience: February 17, 2017
Indiana
1 review
3 helpful votes
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Ordered a simple tiara for my granddaughter two weeks ago... first told delivery February 9... did not come! Emailed them asking where it was... was told 13 th! Did not come! Emailed again and was told in transit! I know it was made in China... surprise! I didn't know it was taking a rickshaw! Here it is the 17th and still not here. Just received another email saying March 5! So much for Valentine's day! Maybe it'll make it by Easter! FIRST TIME ORDERING! NEVER AGAIN!

Date of experience: February 17, 2017
GB
1 review
3 helpful votes
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Cheap, nasty tat being offloaded onto unsuspecting customers

I've ordered about a dozen items from Wish. I had my suspicions about this site and the goods being offered, so I ordered a few bits to prove myself right or wrong. Unfortunately i was right. This app is basically a digital marketplace for all the poor quality manufacturers in China to sell their goods using fake discounts and inflated original prices. EVERYTHING I ordered was cheap crap of the poorest quality.

Date of experience: February 17, 2017
Georgia
3 reviews
7 helpful votes
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Best discovery shopping
February 17, 2017

It's a perfect site for discovery shopping. You can explore thousands of items and can also order them from the same place. Yes delivery takes some time to complete but the stuffs are very cool.

Date of experience: February 17, 2017
Pennsylvania
2 reviews
3 helpful votes
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Wish.com
February 17, 2017

If you're ever thinking about doing business with wish.com half Chinese half American company think twice they have a lot of tricks up their sleeves to get your money and send you the inferior broken merchandise in addition getting your refund if you don't take pictures and send a copy of your driver's license and a copy of your bank statement you won't see a dime in today's economy with ID theft On The Rise who the hell wants to do that they're a bunch of crooks they also own Gee.com and home.com I brought over a hundred products from these people so I speak from great experience I would say stick with Amazon

Date of experience: February 16, 2017
Canada
1 review
4 helpful votes
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SCAM
February 17, 2017

It starts out nicely after you order as they send you very quick (too quick) confirms that order is on its' way. You even have this cool tracking % graph a d updates with confirms it left warehouse, at China airport complete with tracking #s (that no one is going to verify as its in China). Then after 2 weeks of this false hope, you never get another update that it arrived in Canada. However, as the arrival date approaches, the % graph keeps on creeping closer to 100% to keep you happy. Then the date goes by and you have no item, and they actually have the nerve to have a notice on your account asking if your item has arrived yet (when they kniw damn well it didn't otherwise you would have Canadian tracking information). If it doesn't make sense, it's not true. The biggest tell thqt it's a scam is they have buttons for requesting a refund, yet when you click on them for each product you ordered it just takes you to some bull$#*! screen saying your order should arrive soon and does that answwe your question. When you hit no, it populates an open ended screen where you type in "GIVE ME MY MOFO $$$ BACK YOU SCAM SUCKING PIECES OF CRAP" (or write something nicer) and it says you will get a response in 3 business days but you don't hear back. ANY Legitimate site would have instant refund option where you request a refund you get an immediate response... the only immediate response they give you is when they TAKE your $$$.

I ordered 7 items totalling $150... I guess could have been much worse..

Date of experience: February 16, 2017
Florida
1 review
3 helpful votes
Follow April R.
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I have ordered several things from Wish. I dont understand how people are saying they never recived anything and theres no one to contact. Everytime something might be late they actually contact me first and asked if I have recived the product. They are always nice they alway work with me. Yes the products do take a bit of time to get. But I can handle that for the awesome prices I am getting on my things. We live in a give me now society that can learn some patience. If you want your give me now products join prime at Amazon which I also have. However if I want a bargan on some things I can wait and Wish is the way to go.

Date of experience: February 16, 2017
Canada
1 review
5 helpful votes
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Waiting...
February 16, 2017

I got most of my orders December 15 and still haven't gotten them February 16, wish is terrible, and 2 weeks after the due date they changed it to an extra week, please do not shop on here because it just seems like a big scam for money.

Date of experience: February 16, 2017
Belgium
1 review
3 helpful votes
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Dont shop here
February 16, 2017

I waited over two months for 6 seperate orders and had to get a refund for all, none of them showed up. They had my money for over two months to play with. I believe this place is a scam. Just think how much money they could be sitting on

Date of experience: February 16, 2017
Oklahoma
1 review
3 helpful votes
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Great experiences
February 17, 2017

I have ordered a lot on wish and many different times. Yes it takes a couple weeks to get in but I have been satisfied with ever last thing I have ordered. Electronics, clothes, sunglasses, car stickers, smoking utensils, etc. For the price you just can't complain. All these bad reviews don't make sense to me

Date of experience: February 16, 2017
New Hampshire
2 reviews
16 helpful votes
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Reviews worry me.
February 16, 2017

I just ordered like 20 things from this App. The App itself has all good views/opinions. But now coming here, I'm officially worried. I work hard for my money, I don't want to get disappointed by any online purchases. I was VERY excited about the quality and prices. It says everything will basically be here by the end of March. So, we'll see! Trust and believe I will post a great review if my orders are all what I expected, and delivered on time. I really hope these bad reviews are false! (Wishful thinking). I'm just glad to see that they do pretty well with refunding, Because if this business steals from me, I won't stand for it! So I currently await the arrival of my orders. Though, The ordering process, and easy to use App, has so far, been great!

Date of experience: February 15, 2017