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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

California
1 review
4 helpful votes
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I ask for a cancellation on my orDer as they changed the delivery date twice before the item was even shopped. They refused to refund my mon ey or cancel my order. The shipping date changed from two days to close to two months once I used my card. That is faulty businesd. Never will I buy from then again. This company is not operating in a decent way. I will not recommend them to a nyone. Hope I get my refund they want me to wait til the item arrives in June sometime and today is April 26. Insane.

Date of experience: April 26, 2017
South Carolina
1 review
5 helpful votes
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The worst customer service ever. I will never order from them again. Bought a present for someone, they never received it and they (WISH.COM) will not give me a refund or a credit.

Date of experience: April 26, 2017
Spain
2 reviews
2 helpful votes
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Wish.com rules.
April 26, 2017

I had lots from Wish and never been disappointed I have got all my friends hooked on this web site. Its the best.

Date of experience: April 26, 2017
Florida
1 review
3 helpful votes
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I ordered five different items to try the website for the first time after the recommendation of a friend and the shipping information is not accurate, not even updated and the day of delivery change constantly; more than a month an nothing arrived. This is so disrespectful, and the costumer service I think is the same message for all the questions, incredible! WORST SHOPPING ONLINE EXPERIENCE EVER, 0 HELP!

Date of experience: April 25, 2017
District of Columbia
1 review
1 helpful vote
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I got one earring instead of a pair, they my total order came to around 20 but they charged 20 for shipping and handling

Date of experience: April 25, 2017
Florida
11 reviews
12 helpful votes
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Item didn't even come
April 25, 2017

I ordered some Shopkins for my little girl. You're ordering from China, so you expect things to take a while. But, it's cheap. But, my daughter's Shopkins NEVER CAME. 3 months later, when I demanded my money back, they finally sent them. We received them 5 months after we ordered them. They were knock offs, very rubbery, smelly, bad knock offs. I'll not waste my money again.

Date of experience: April 25, 2017
Tennessee
1 review
1 helpful vote
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Horrible
April 25, 2017

Ever thing I have ordered has been a very slow precoces now they are refunding my things I didn't even want refunded in the first place wish is a horrible site things they ship to you is slow and sometimes broken and they say there are deals but it's really not a deal because they place shipping so high

Date of experience: April 25, 2017
Georgia
5 reviews
6 helpful votes
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Love my items
April 25, 2017

Have ordered several times from Wish, the one time I had a problem the quickly refunded my money. I have had nothing but great experiences.

Date of experience: April 25, 2017
Georgia
2 reviews
2 helpful votes
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Bubble wands
April 25, 2017

So very excited to receive my 5 bubble wands I ordered for my grandchildren. Cant tell you how disappointed I was when I open the packs. Two of them broke apart, one of them did not have the bubble solution in the pack. Cheap plastic. Not a happy granny!

Date of experience: April 24, 2017
Canada
28 reviews
55 helpful votes
Follow Tamara C.
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I once wrote a great review for WISH. Thought the site was amazing and shopped on it a few times a week. I didnt complain about the long wait. At times items would take 3-4 months for delivery. Thought customer support was okay as the refunded if you waited past delivery date. Than one day...

I went to place an order and was BLOCKED. I was unable to track or contact anyone regarding the over $100 in outstanding product in route to be delivered. Everything that had not been delivered was refunded back; less delivery fees. Customer service was NIL, I received a form letter from them directing me to their TERMS.
It does state in their TERMS they can suspend or block you at their discretion at any given time.
Why they would do it to a loyal customer I don't know. Just to still $45 in delivery charges? I was a true fan until I discovered there is no way to contact them except via email. If they choose to not reply, oh well. You can be an honest customer that when they had enough will just rip you off and throw you away

Date of experience: April 24, 2017
Canada
1 review
4 helpful votes
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Don't order from wish
April 25, 2017

Ordered 2 items never got it from the wish app. First item was free but still never came and second one never came it's been 2 months I got refunded atleast

Date of experience: April 24, 2017
GB
1 review
6 helpful votes
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SAVE YOUR MONEY
April 24, 2017

Received two swimming costumes, one totally different style and colour to the one ordered, the other one was a similar colour and style but that was about all. Neither had any lining to crutch or bust no bust shaping and fabric was very thin and flimsy. Would not even give them to a charity shop only fit for the bin.
I did contact the firm and complain but all they kept saying was that I needed to send a photo of the items, I am a 70+ lady who only has the basic IT knowledge so told them and explained why I couldn't do that but it made no difference and to return the items would cost as much as I paid for them so save your money.

Date of experience: April 24, 2017
South Africa
1 review
7 helpful votes
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I have ordered and Paid my stuff 6 weeks ago... I never received any confirmation of my order or payment from Wish, I don`t know how to get hold of them as I am from South Africa.
Will I get my stuff?
Kobie Le Grange

Date of experience: April 24, 2017
New Jersey
1 review
3 helpful votes
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Wish is terrible
April 24, 2017

Wish is a very terrible website its a cheap website but I ordered three belly button rings and it never came in

Date of experience: April 23, 2017
Canada
5 reviews
0 helpful votes
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Mine
April 25, 2017

One of the best love shopping with this company beautiful clothes and always receive want i order i am one of the happiest customer.
Thank you

Date of experience: April 23, 2017
Massachusetts
2 reviews
2 helpful votes
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Great
April 23, 2017

Again, I was skeptical but very happy when everything arrived as described, very happy with the site! I have ordered many times with them and will continue to do so. I think they are a great website!

Date of experience: April 23, 2017
Australia
1 review
4 helpful votes
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No jacket no refund
April 23, 2017

I first used wish because I saw a pop ad with a great looking jacket saying only $23 however upon going to order it the price was then listed at $34 fair enough I thought so ordered it with a $12.95 postage fee, total $54.95. It has now been within 24 hours an email said my order had been processed, this has been three weeks ago and absolutely no news of the jacket and unable to contact anyone! Funny how I am now bombarded with wish ads now. Talking of wish I WISH I had read these reviews first. I will never ever fall for this type of scam again

Date of experience: April 22, 2017
Florida
2 reviews
5 helpful votes
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Disappointment...
April 22, 2017

You see a price and you add to cart and its like 3 times that, also the shipping charges sometimes are ridiculous. I say t shirts (no brand) and hoodies with the superman logo for over 40 bucks and in Walmart those same ones are 4 bucks. Remember something. If its too good to be true... IT PROBABLY IS! Never again, i was looking at a watch that at a gas station was selling for 6 dollars and wish has it as it if was originally over $900 and now its at a special price of 29.99 and $6 shipping... hourly deal! Hahaha beauty about online businesses and lack of searching. Lmao

Date of experience: April 22, 2017
Indiana
5 reviews
22 helpful votes
Follow Gina F.
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I have ordered from Wish for over two years and I have not had a single problem. You have to remember the sizes are Chinese sizes unless otherwise stated and read the reviews before ordering. Every piece of jewelry and electronics I have bought have been top notch. Be wise and read the reviews so you can tell which are worth your time.

Date of experience: April 21, 2017
Colorado
2 reviews
14 helpful votes
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I really like ordering from Wish.com! I love the prices even though it takes awhile for the items to get here, they are worth the wait! I only had a couple items that weren't exactly what I wanted and I was able to get a refund! I think they call is WISH because sometimes I 'wish' I hadn't found such a great site that I keep ordering from! Hahaha! My kids are the ones that got me hooked on it and I really do like it!

Date of experience: April 21, 2017