Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
1 review
5 helpful votes
Follow Claire V.
Unfollow Claire V.
Share Review
Report Review

Do you want to make money scamming people off the internet?! Do you want to collect $ for doing and sending out nothing in return, then abode by the loopholes of the company to get away with thievry?! If so then become a seller on wish.com. ***PLEASE DONT USE WISH. I have bought about 10 items off wish.com out of the 10 only 1 item came and it wasnt even as described. The things that makes me most angry is that you actually pay for 'shipping' when you know they obviously arent using that $ to pay for your shipping because if they did it would be a heck of a lot faster. After 30 days of not receiving your items they will tell you to be patient so you wait and wait and it doesnt come by then its 'too late' to be elegible for a refund. I find aliexpress way better even though it takes a while to get your items from china theyre still more professional I find and I havent ever been ripped off by ali...

Date of experience: May 1, 2017
Pennsylvania
2 reviews
4 helpful votes
Follow Debbie R.
Unfollow Debbie R.
Share Review
Report Review

All good!
May 2, 2017

My shopping experiences have been extremely good. They go out of their way to communicate to you about your order

Date of experience: May 1, 2017
New Zealand
1 review
2 helpful votes
Follow Steven F.
Unfollow Steven F.
Share Review
Report Review

DODGY!
May 1, 2017

Half my orders never arrive, others are not what i ordered
Get asked for magic tracking numbers, that I never received
I would not recommend wish to anyone

Date of experience: May 1, 2017
Ireland
1 review
1 helpful vote
Follow Jurgen B.
Unfollow Jurgen B.
Share Review
Report Review

I ordered from geek.whish.com two weeks ago and I am still waiting for the delivery. Just got one information email stating my order is on the way, but the delivery will be in another 2 weeks up to a month! Worst thing is that all links in the information emails (like the one to the support) lead to a "Page not found" (HTTP 404) error. Also when trying to log in, my credentials are rejected. When trying to let me send a new password, I get the error that the email address is not found. Awful.

Date of experience: April 30, 2017
Illinois
7 reviews
15 helpful votes
Follow Helena R.
Unfollow Helena R.
Share Review
Report Review

Wish is a sort of ebay with "buy it now" only. It's all Asian sellers so I would not recommend buying any name brands, because there is not a true name brand item on the site. There are around 100 sellers, all selling under around 100 store names each. READ THE REVIEWS FOR ACCURATE REVIEWS. You cannot leave a review unless you have actually bought the product. That is a plus. I have gotten a lot of really nice accessories, makeup stuff and tops from this site. Again it's hit or miss. My fave leggings lasted 2 years and they were $8. My fave headband is eons old and it was $1. My least fave dress was $16 and it fell apart on the inside of a month. Hit or miss. If you shop carefully, you will get good deals. Remember that Asian sizing is what it is, so look at the measurement charts. I'm a size 6/8 and wear an Asian 2XL. Sometimes a 3XL. Any larger than this, you're sized out. Sweaters turn out to be tee shirts with a picture of sweater knitting. Again, read the reviews. But for the most part, I get things way cheaper and shipped right to my house this way versus hitting the dollar store.

Date of experience: April 30, 2017
Washington
1 review
1 helpful vote
Follow Pam H.
Unfollow Pam H.
Share Review
Report Review

Excuses?
April 30, 2017

Still trying to get around the excuses of why I was charged for an order that was never processed. They tell me check something different everytime I contact them and never the same person. THEY should be doing the checking, that's what they're getting paid for.

Date of experience: April 30, 2017
New York
1 review
2 helpful votes
Follow Aidan T.
Unfollow Aidan T.
Share Review
Report Review

Cool
May 1, 2017

This website is not a fraud. Although it ships slowly, its because you buy things for such a low price. All things have shipped to me within a month. If you don't believe me look on WSJ or other websites

Date of experience: April 30, 2017
New York
2 reviews
1 helpful vote
Follow peter r.
Unfollow peter r.
Share Review
Report Review

I will really be surprised if these guys last. Better to spend your money on Amazon or Alibaba... a whole lot less hassle!

Date of experience: April 30, 2017
Australia
1 review
2 helpful votes
Follow Kathy B.
Unfollow Kathy B.
Share Review
Report Review

I have ordered plenty of things, clothing, Key rings, parts to fit a motor cycle etc. I have had occasional issues with some things not coming on time, however I contact them straight away and they ask me to wait and extra week and if I still do not have it they give me a refund even if I have not asked for one and tell me to keep the item if it does show because I am a valued customer. I can't complain, I think they are fair and the garments I have ordered have been of good quality.

Date of experience: April 30, 2017
Mexico
5 reviews
3 helpful votes
Follow Gabriel A.
Unfollow Gabriel A.
Share Review
Report Review

I have received 80% of my orders. Those lost where some cheap stuff others quite not but well not a big deal, now I am very pendant of the deadlines to get my refund.
Try to write down the shipping date and the deadline, if item is not with you one day after deadline, go to your local post office with your tracking number, if they don't give you clue, write an email to Wish support right away for them to ship it back, or get refund.
If you paid with PayPal as I do, the refund you there.
If you paid with cash as I used to, they will refund you with EBanx e-Money for you to spend only in Wish.
Choose whether it's best for you.
One more thing, do not trust the photos all the time, be prepared to receive something similar that works the same or thank to God Lord you got the item just as you saw in the images.
Be sure to write your address correctly as your local post office suggests to before giving it to Wish, if you overwhelm the address lines being so specific, be sure that just two or three short lines will appear in the guide decal of the package. And you will receive a call from post office if you gave your number (if your are a lucky one) or get your order lost in the worst case.

Date of experience: April 29, 2017
Illinois
1 review
2 helpful votes
Follow Carmen X.
Unfollow Carmen X.
Share Review
Report Review

Waste of money
April 28, 2017

Everything is super ugly. Nothing is worth even A dollar... save your money& time! Pure junk! Most items are tooo small- or already broke- I can only say the good thing is that most things came before the date they were suppose to... sad I wasted my time and $$

Date of experience: April 28, 2017
Washington
2 reviews
3 helpful votes
Follow Ed W.
Unfollow Ed W.
Share Review
Report Review

So far I've ordered around 10 separate items. Most arrive broken or the completely wrong item. Some arrive and work. Overall it's just a site selling cheap Chinese junk.

Date of experience: April 28, 2017
Colorado
1 review
4 helpful votes
Follow Charmaine B.
Unfollow Charmaine B.
Share Review
Report Review

Worst experience ever
April 28, 2017

Your items just don't come. If you send enough messages to them, they will refund you but never offer an explanation or response whatsoever. Terrible site.

Date of experience: April 28, 2017
Nevada
2 reviews
6 helpful votes
Follow Regina E.
Unfollow Regina E.
Share Review
Report Review

Horrible
April 28, 2017

I ordered a Batman clock in January and still have not received it just received an email saying that I have ran out of to for a refund or the clock I think this company sucks

Date of experience: April 28, 2017
Florida
5 reviews
25 helpful votes
Follow Daniel D.
Unfollow Daniel D.
Share Review
Report Review

Don't trust this site
April 28, 2017

This site is a scam. I bought a product there and it was never delivered in the USPS site it said the product was never shipped. And they claim it was lost in transit, which is a lie.
When contacting the support they won't give me my money back. Not I don't have the product and they took my money. I call it steal.

Beware, you might get robbed as well.

Date of experience: April 27, 2017
Colorado
1 review
5 helpful votes
Follow Roy V.
Unfollow Roy V.
Share Review
Report Review

Don't use WISH. SCAM
April 27, 2017

Wish is brutal in customer support. We have been waiting over a month for our order and wish NEVER communicates. DON'T USE THIS SITE. SCAM

Date of experience: April 27, 2017
California
1 review
6 helpful votes
Follow Dave B.
Unfollow Dave B.
Share Review
Report Review

Wish is a scam
April 27, 2017

I signed up for Wish because they have really good deals. A couple days later I had someone charging gas to my credit card on the other side of the country. Coincidence? I doubt it. I have never had someone hack my card before or since. It seems like their main business is to collect credit card numbers and sell them. I closed my Wish account the next day.

Date of experience: April 27, 2017
New York
4 reviews
7 helpful votes
Follow wanda b.
Unfollow wanda b.
Share Review
Report Review

Reasonable products
April 27, 2017

Home bought items seem to be good. I haven't tried any clothing from them as of yet. I can't believe the prices for some of the products. Very inexpensive for items.

Date of experience: April 27, 2017
Canada
1 review
7 helpful votes
Follow Tania S.
Unfollow Tania S.
Share Review
Report Review

Scam
April 27, 2017

I ordered many things from them and received some on time, some late and some never received. I got refunded for many items that I did not receive or in poor quality but not all. There are some item that I never got refund. Problem started when one day suddenly I saw they are asking me for my credit card info. I never used my credit card to buy anything from wish because I read many bad review on how many got scammed in different online website and in wish. They charged many for thousands of dollar from nowhere. So I always used PayPal. But they blocked my account so that I can not purchase or ask for refund for stuffs that did not come on time or never came until I give my credit card info.

Date of experience: April 27, 2017
California
1 review
4 helpful votes
Follow Asif K.
Unfollow Asif K.
Share Review
Report Review

If there is a 0 start I will give them that. Wish doesn't deserve any star. They are thieves that steel your money that it. If I find any way I will till everyone on media.

Date of experience: April 26, 2017