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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Mustafa E.
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I discovered wish from an ad while browsing social media. I thought it would be another one of those annoying online marketplaces but when i checked it out it was really cool. They offer a lot of cool and interesting products you don't see everyday.

Date of experience: May 5, 2017
Florida
6 reviews
6 helpful votes
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Addicting
May 5, 2017

It was fun while it lasted. I got some really great stuff and some not so great. I found i was using it while i was bored and it was entertainment more than shopping so i uninstalled it.

Date of experience: May 5, 2017
Canada
2 reviews
4 helpful votes
Follow Jacklyn G.
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The items do take a long time to arrive and what you get probably will not look like the picture. Everything I've ordered has eventually arrived, or been refunded. I like about two thirds of it, and throw away the rest. I get the quality and service I would expect for the price.

Date of experience: May 5, 2017
Oklahoma
1 review
3 helpful votes
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F wish!
May 5, 2017

DON'T wait to cancel. They won't return your money if it doesn't show up with in 30 days!
It started out good. Some things showing up late some showing up early... But once I stared putting my trust in them they just screwed me! There were like 10+ items that never showed up and they won't refund my money!

Date of experience: May 5, 2017
California
1 review
2 helpful votes
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Its a good app
May 5, 2017

It may take awhile to get your stuff but it gives you a date it may arrive on and most of the time its sooner than the date, ive gotten a lot of things from this app and they all worked amazing for the price. I got makeup brushes and a makeup brush cleaner thing and hair extension clip and i even gotten makeup from there (the liquid lipsticks ARE NOT the real thing there fakes so be careful cause some may hurt you but i got like 6 and their all good still) all the items there are all things those sellers MAKE THEMSELVES so some stuff are really good and others a $#*! but you just have to know how to pick them. ALWAYS read the reviews and try to pick the ones with the highest number of people buying (itll have like 20k+ people bought somewhere) obviously if there is more bad reviews on that product then dont get it usually people post pictures of the product too.
Its a great app you just have to know how to use it and know what are good and whats bad, just because you get a bad product doesnt mean the whole site is bad. Its not all just from one person. Everything i got i still use and ive had them for awhile.

Date of experience: May 5, 2017
Canada
1 review
3 helpful votes
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To the reviewer who said her son excitedly checks the mail every day for his items, I feel your pain! My son has been doing the same thing for almost 3 months now... first looking for the fidget cubes that never showed up and I finally got refunded, and now his fidget spinner! It's terrible seeing him walk back from the mailbox every day looking so disappointed. I wish I had never decided to give this company a second chance, but they handled my refund so quickly and assured me it was an isolated incident so I figured I wouldn't hold it against them. In total I have ordered over 30 items from this app and received only one. 14 items have been refunded and the other 15 or so are ALL late and asking for another five business days to arrive. I'm giving them 2 stars only because so far there haven't been any issues with getting refunds.

Date of experience: May 4, 2017
Washington
1 review
2 helpful votes
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Dosent come on time it said it will come may 4 and it didnt come ive wasted my money it dosent come for like 1 month

Date of experience: May 4, 2017
Canada
1 review
3 helpful votes
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Mindblown
May 4, 2017

Not only did it take 6 months to recieve pkgs but when you order small and shows up extra large
Wish is a total joke and id be embaresed to affiliated with them

Date of experience: May 4, 2017
Florida
1 review
6 helpful votes
Follow Lisa R.
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Someone told me about wish.com so I happily went to the site, read every review of the items I bought - most of which were ladies' clothing. I read each item description carefully and ordered exactly as specified as to measurements. The site does not have any "order history" shown after you order so forget getting that - you will get a confirmation of what you ordered - so save those.

The real problem is the poor quality of the merchandise. If you are in North America, you have a certain expectation as to the quality you expect. It is not likely you have ever seen fabrics as thin and cheap as the ones you will get. Even the more expensive items are not what you think they will be - nor will they fit you even if you have ordered precisely to measurements. Forget sending them back - you just have to put everything in the garbage since no one will buy these for free in a thrift shop. Whatever "fabrics" are used are nothing like you have ever seen before.

I also ordered a few household items - all of which were totally useless - tiny sizes, poor quality - nothing that would come near the least of expectations in a North American customer. Think of a giant flea market where strange, cheap things are sold for $1 - this is what you get.

You truly get what you pay for at wish.com - but for garments, one of which I paid $18 for (a blouse marked on the site as costing $79 in regular store) - was worthless - made of some cheap polyester and simply not wearable by a size 8 person - must have been a 2 sizing.

I spent about $200 and got not one single thing that looked as good as the cheapest stuff in Wal-Mart or K-Mart. Those stores would not buy this stuff. This is all flea market stuff.

And the stuff comes from various vendors around the world, the label on the envelope is so small you can barely read it and there is no paperwork - nor any order history at wish.com.

Date of experience: May 4, 2017
Illinois
1 review
5 helpful votes
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Waste of MONEY
May 4, 2017

I was excited when I found this app. When I downloaded it a month ago I found everything that I LOVE! I ordered an AUX cord for my car and it came in but wasn't what it looked like in the photos. I also ordered a Lumee phone case in Rose Gold and received it two days ago with that being said the lights on it come on automatically, they won't turn off, & my phone is STUCK in the case. I don't recommend this site AT ALL. I would really love to contact someone to get my money back, i'm very disappointed. This is a joke. I don't know how to write a review on the Lumee phone cases on the app Wish so I came here.

Date of experience: May 4, 2017
Australia
1 review
3 helpful votes
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Poor quality
May 4, 2017

I will not buy from wish again because none of the products look like they do on the site and nothing works properly. Quality is appalling! I've spent over $ 500. I wish I had waited to receive your products before I continued to purchase.

Date of experience: May 4, 2017
District of Columbia
1 review
3 helpful votes
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Very unprofessional. Waste of money to purchase from them. Liers and thiefs. I will never buy from them.

Date of experience: May 4, 2017
Australia
1 review
3 helpful votes
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Geek
May 4, 2017

I've waiting two months for a delivery. It arrived in Australia early March. It's taken two month journey around Australia so far. It's now early May. Wheres my delivery. Useless. Snail mail.

Date of experience: May 4, 2017
North Carolina
1 review
12 helpful votes
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Listen people
May 3, 2017

wish.com is not a bad website. The only reason why some of your stuff looks way different than the picture is because YOU HAVE TO READ THE ITEM (((( for example if you see a picture of a pink shirt but you get a yellow shirt then you didnt read the caption on your order (((((( pay attention to the small things and it will take a while for your order to come in because the price is so cheap

Date of experience: May 2, 2017
New Jersey
1 review
2 helpful votes
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WORST APP EVER
May 2, 2017

I went on wish and bought a watch and hair extensions
The watch was supposed to be free but it ended up I had to pay for shipping and the watch came but it looked nothing like the picture. Then the hair extensions was supposed to come March 27th 2017 it is now may and I still do not have my hair extensions and I need that for prom and not upset at me very much and I tried to call we should put it keeps telling me to go back to the app and go to customer service which is stupid because I try to go to customer service and it just tells me that after I ship it will arrive 31 business days and I can't wait 31 business days after I already waited a month I hate this app it will not recommend it to anyone and I still want my extensions

Date of experience: May 2, 2017
Kansas
1 review
6 helpful votes
Follow JD M.
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First of all, any review that says something like "Looks good. Haven't tried it yet" is useless & just annoying, but if the review is longer than one sentence, it's likely worth your time to read it. Even the reviews not in your language can help just by the number of stars, & sometimes there are pictures. Clothes are a crap shoot in both quality & size, but if the reviews mention "Asian sizing", or the item was "too small", order accordingly. The most helpful clothing reviews will say something like "I wear an American size 12, so I ordered a size XXL & it was still too small; or "I wear an American size 14, so I ordered a size XL because the reviews said the item was in American sizes & it fits perfectly. Jewelry, more often than not 'looks like' the real thing, but for the prices they charge, are probably paste, even when it says it's a real stone. Don't know if "sterling silver" jewelry is authentic, but it sure looks like it & for my purposes, it's good enough. I bought a CZ engagement/wedding band set for $12 +shipping & it totally looks like a high quality diamond ring set. "Leather" products are almost always polyurethane. One brand that I've had great success with is Roswheel, which sells cloth bicycle bags, but I wouldn't have known it was a good bet without reading the reviews. Bottom Line: If you don't have time to read the reviews, don't buy from Wish.

Date of experience: May 2, 2017
North Carolina
1 review
2 helpful votes
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I ordered 3 bathing suits and it took two months to arrive. The cost of the bathing suit was $6.00 with a $3.00 shipping. When they arrived two of them were not the same as they were shown on the website. One of them was a different color and the other one had different writing than the picture shown- not to mention they are not true to size. They run really small. I wear a medium and ordered an extra large and it was still too small. When you order make sure you look and see if they are true to size.

Date of experience: May 2, 2017
Maryland
1 review
2 helpful votes
Follow Chastity V.
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I bought a wig and paid $80,00 for it was a horrible cut and it didn't look like to picture at all you should really stop selling things on here that doesn't look like the picture I really wasted my money on a peace of $#*! wig bad bad as well as horrible

Date of experience: May 1, 2017
Illinois
2 reviews
7 helpful votes
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Never again!
May 1, 2017

This is the first time in 15 years that I am giving a negative review to win online shopping experience. Items are substandard even for the price, & forget the shipping. You wait forever and they have no idea where your order is. I am still waiting for one item of the only order they will ever get from me. I recommend SheIn if you want to have a great shopping experience for minimum expenditure. Just stay away from wish.com whatever you do.

Date of experience: May 1, 2017
Tennessee
1 review
5 helpful votes
Follow Josh D.
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Wish.com is a complete and absolute waste of time and money... Ordered Items take FOREVER to arrive (a time frame of MONTHS), IF they arrive at all... 2 of the last 3 orders I have made NEVER showed up. The 3rd was over a month PAST the expected delivery date, which was a full month after the order date, so I waited almost 3 months for my order. One of the 3 orders was NOT what it was supposed to be. Save your time, and actually recieve your orders by just using Amazon.com instead. WILL NOT be ordering ANYTHING thing from Wish.com again! Sick of just throwing money away for NOTHING.

Date of experience: May 1, 2017