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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

GB
1 review
8 helpful votes
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Thank You All
May 16, 2017

I think I have just saved myself a lot of money & stress. I came across this site via FB, a pair of shoes I thought were great, so I went browsing & ended up with a shopping trolley value of £100's. Fortunately before I went ahead with my purchase I decided to conduct some due diligence & am I relieved I did that! Yes not all the reviews are negative but overall it's not encouraging reading. So thank you all, pos/neg reviewers, it's appreciated. Needless to say, I didn't make my purchase.

I would finally advise that any purchases made from wish.com should be via PayPal, that way you have the security of consumer protection of your remittance & control of when they (wish.com) get paid.

Date of experience: May 16, 2017
California
1 review
5 helpful votes
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Bad start.
May 16, 2017

I decided to try to contact Customer Support BEFORE making a purchase. Just to see if there's a live human wanting to help. You'd think that would be simple. It's actually not possible.

The "Contact" button on the Contact page requires you to re-sign in to your account. I did, and it rejected my password which I am positive is correct.

So I clicked on "Reset Password". The message says that I can not reset my password. So I clicked on "Help with Password". Same message.

That's it for me, I wouldn't dream of making a purchase from this kind of business.

Date of experience: May 16, 2017
Georgia
1 review
3 helpful votes
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I have requested over 30 times in the last past 24 to 48 hours for a reset password link to be sent to my email address and still have not received it. Wish needs a better customer service support team and not an automated system! All I want is my orders I paid for to arrive now and ill never again order from wish again. Wish is so not meeting my needs as a customer. They need to hire real people to be there customer service support team and not an automatic system.

Date of experience: May 16, 2017
New Zealand
1 review
4 helpful votes
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Rubbish
May 16, 2017

Very poor quality - cheap fabric (looks nothing like the pictures' advertised). Sizing is stuffed up. Bombarded with emails to purchase items - non stop - does your head in (continusely). Very disappointed customer - gutted.

Date of experience: May 16, 2017
Canada
1 review
4 helpful votes
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Meh
May 16, 2017

Good prices but there tracker is always off by at least 2 weeks my girlfriend ordered something in October and she received the last thing end of April
And remember you get what you pay for

Date of experience: May 15, 2017
Texas
1 review
5 helpful votes
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Scam!
May 15, 2017

I have ordered at least 15 items from this stupid site. Their tracking shows the items were delivered, and yet they never are. I then contact them and they tell me my items were delayed? So then why do they say they were delivered? I believe they think if you wait long enough, you will forget about your items and then they keep your money. I would NEVER order from them again. Terrible and you can't even review the sellers until you receive the items.

Date of experience: May 15, 2017
Ireland
1 review
9 helpful votes
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Total Scam
May 15, 2017

I was charged for my order and the next day I received email that my account it's been blocked because of suspicious fraud activity and that I will be refunded which of course never happened. They asked me to send photo of my credit card with the credit card number covered, so they will unblock my account. I sent them photo, they unblocked my account but I never received my money back. After many emails sent I always received the same copy/paste answer that "the amount is refunded and I need to check with my bank", I have the bank statement to prove that I was charged and never refunded, but they're still telling me that I need to check with my bank. I read a lot of bad reviews about them, it was all suspicious to me and that's why just to test them I ordered a simple USB cable worth couple of euros, luckily I didn't ordered something bigger. Until today I never received my money back! Be careful people!

Date of experience: May 15, 2017
Ireland
4 reviews
4 helpful votes
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From China
May 15, 2017

Shipping took months. Stuff did not fit. Need to buy larger size. But since it comes from China I won't be purchasing with them again.

Date of experience: May 15, 2017
Oklahoma
1 review
5 helpful votes
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Wendy T. Thank you for your post. I just started a order from Wish for the first time and i am not happy that my orders has not arrived considering i put my order in April 27th and it is now May 15th. As i normally do most of my online purchase from Amazon. Its pretty scary they have already taken the money out of my account but still waiting on the merchandise.

Date of experience: May 15, 2017
North Carolina
1 review
1 helpful vote
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Love it :)
May 15, 2017

I order mostly all my makeup, gotten a couple shirts, etc. Be careful of your a plus size like me, their sizes are ran differently. Some of the stuff takes a few weeks to get here, they are shipping from China. Other than that, love em. Great customer service, not a scam!

Date of experience: May 14, 2017
Colorado
1 review
2 helpful votes
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I don't like wish it let me down I thought I could trust this app I heard it all on ads and apparently it does not deliver your stuff well know I know to not trust to buy anything cheap

Date of experience: May 14, 2017
Colorado
4 reviews
8 helpful votes
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It cost more to ship then the cheap crap they sell just say I know I'm not the only one thinking it!

Date of experience: May 14, 2017
South Africa
1 review
1 helpful vote
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Confused.
May 14, 2017

Hi. Sorry I did order but still I didn't get now more then 3 weeks. So now what I do cos it's first time for me.

Date of experience: May 14, 2017
Washington
1 review
2 helpful votes
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I LOVE wish. I have ordered many things from this site, usually for little or no money (just the 2 dollar shipping), with no hassles. Yes, it takes awhile to get to you, but if you aren't requiring that item in "due time" you are saving a lot of money with this site. Just be patient, and SMART about your purchase. For example, I would NOT insist on buying a digital camera for 70 dollars if it is being shipped all the way from china. YeH... don't expect a 70 dollar brand new digital camera from China to be sent quickly through customs let alone come in one piece or in working condition. Just have fun getting cheap clothes and other miscellaneous items and have the same expectations as you would a used item from a thrift store. It's a cool site.

Date of experience: May 14, 2017
Pennsylvania
2 reviews
4 helpful votes
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Never recieved
May 14, 2017

Ordered 2 items. Over a month later and nothing. They refunded me, and all of a sudden the tracking bar disappeared, which leads me to believe they are full of crap and never sent it in the first place.
I've already warned a few people never to do business with wish.com.

Date of experience: May 13, 2017
Michigan
1 review
1 helpful vote
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Takes forever
May 13, 2017

Took a long time to get it then my XL shirt had to been marked wrong because it's sooooo small.
Not worth it to return it

Date of experience: May 13, 2017
Oklahoma
1 review
0 helpful votes
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Customer service is non-existant. Responces are non-existent. Of the 6-items I tried to purchase, I only received 2-items. One was a digital video camera, but was missing remote. Nothing was done about it. Etc. Etc. Etc. And such is life when dealing with China and customs!

Date of experience: May 13, 2017
Massachusetts
1 review
1 helpful vote
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Stick to Amazon!
May 13, 2017

I recently placed some orders at wish.com and I really wish I read reviews on this site first. I'm still waiting for my items. So far my experience with this site sucks! Once you set up an account with them and place an order, when you click on something you are interested in, there is a thing on the bottom of your phone that you can swipe and automatically buy the item. By accident I swiped it. I tried to cancel the order and as soon as I hit cancel it said, oops, you need to select and item. Which I did. Needless to say I was never able to cancel it. Amazon is so much easier and way better than wish.com.

Date of experience: May 13, 2017
Colorado
1 review
1 helpful vote
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I would give a 0.
May 13, 2017

I would like to give this website a 0 but that is not an option. I ordered a product back in Jan 2017 and received it May 12,2017. Because it arrived really late and because the box was really damaged, I asked for a refund and the representative said they could not because it has been more than 30 days. How am I suppose to ask for a refund if I did not receive the package until 5/12/2017. Worst website ever!

Date of experience: May 13, 2017
Canada
1 review
4 helpful votes
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I have ordered many things from Wish and a few things have not turned up, yes they email back quickly and refund the money quickly but not the point, I would perfer the merchandise. Just disappointed that I am not recieving the merchandise, this is not with all my purchases but it has been with 4 of the things I ordered.

Date of experience: May 12, 2017