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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Ireland
1 review
7 helpful votes
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My advise after purchasing at least 12 different products from electronic tonics to clothing. Not worth your money. Clothing poor quality and most likely under sized, shoes same and again sizing off all of this while careful following size charts. Other items failing to arrive. Electronics, poor quality with very basic functions, such as smart watches. If you are lucky enough that the item is working, don't expect it to last long. To be honest if you are after a bargain, shop local within your own country, you will find more satisfaction better quality and a real guarantee, because look their guarantee isn't worth the paper it's printed on. You will end up paying more returning an item to them, this to include custom charges returning it to them. Avoid all together.!

Date of experience: May 19, 2017
Virginia
1 review
4 helpful votes
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I had a large purchase of giveaways for an event. Part of the shipment arrived from one store before the estimated shipping date, but the other (larger portion) did not arrive at all. I complained and that portion was refunded. I'm thinking some stores selling within Wish.com are better than others.
In order to make my event successful, I had to purchase from a more reliable online store with express shipping a few days before the event.
5 stars for the first store, 2.5 stars for the second (because the money was refunded),

Date of experience: May 19, 2017
New York
15 reviews
22 helpful votes
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Cheap!
May 19, 2017

Don't waist your time. Seriously you don't get what's on the photo. You get what you pay for! If the item is only $5 with free shipping, you're going to get the quality of $5! Just save your money!

Date of experience: May 19, 2017
Georgia
1 review
5 helpful votes
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Bad company
May 19, 2017

Requesting for my money back my three-year-old in a waiting for a long time for his to no one answers the phone I email about five times that a business deal with know about this

Date of experience: May 18, 2017
Canada
1 review
5 helpful votes
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I ordered a few coats and dresses. I am a size 4 but the clothes that came were made for a child. One could see through the fabric. The products that you order come from Asia and the sizes are Asian. We are not built like them. Plus, now that I know they beat, skin alive and boil dogs and cats alive AND they slaughter the Dolphins for 6 months out of every year IN TAIJI JAPAN, I don't want to support them. If it looks to good to be true, it most probably is...

Date of experience: May 18, 2017
GB
1 review
4 helpful votes
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I have recently bought 2 coats from wish both are not cut like on the picture and material is cheap rubbish, i will never buy clothes of this site again, i thought the price was to good to be true!

Date of experience: May 18, 2017
North Carolina
1 review
4 helpful votes
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Quickly took my payment. Tracking email links did not work all llinks gave me 404 error. Product arrived in 3 weeks, broken and unusable. Support email links direct me back to the store. My password no longer works and I wrote it down so I know its right. Request to reset password never came to my inbox, even after 3 requests, and not in my spam either. Waited 5 business days no refund yet.

If I could they would get 0 stars.

Date of experience: May 17, 2017
Georgia
1 review
16 helpful votes
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Hey need help don't have the money to pay for my things on wish that I want nd like. All I do is look at al day but can't get it cause I don't have no money.

Date of experience: May 17, 2017
GB
3 reviews
8 helpful votes
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Scam artists
May 18, 2017

I ordered a few small items over a few months and although took a while to receive had no problems. Soon discovered the more expensive the item the longer it takes to get to you. I was prepared to wait a bit longer for an item that I ordered. They stated that due to high demands it would be running late. I got in touch to enquire about the item to be told they have a strict 30day refund policy and I now have ran out of time to get refund or item. Beware of this company

Date of experience: May 17, 2017
Wisconsin
1 review
6 helpful votes
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Recieved my order 2 days ahead of time which was amazing to say the least. When I recieved the item however, it didn't fit of course! There was also a pre-made stain on it! Cool... this website sucks. You pay for cheap things you receive cheap things, lesson learned.

Date of experience: May 17, 2017
Florida
1 review
6 helpful votes
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DON'T INSTALL WISH
May 17, 2017

This app sucks the app just wants money its useless... I bought a Simon's ring for 20 dollars or something and I didn't get it

Date of experience: May 17, 2017
Canada
6 reviews
15 helpful votes
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All of my items have arrived and I've been happy with all of them. BUT, here's what you should take into consideration:

- Sizing is NEVER good for Wish clothing. Buying any sort of clothing article on Wish is a huge risk that will more often than not leave you disappointed. However, I am one of the lucky few that picked sizes well so it is possible to get good results. (1 size up for a sweatshirt and my medium butt somehow fit into all the underwear I ordered)

- It takes a LONG time. You'll be waiting for months. Yeah, I don't care what the cute little display says, it'll take months. If you can learn to be okay with that, (all shipping is 2$ so, personally, I am) then Wish is a good option.

- It's cheap China-made stuff... so buy things that don't need to be high-quality. The things I've bought were mostly cute little decorations that have no problem during mass-production. If you need quality, look elsewhere because you get what you pay for.

- You see those blue check marks next to certain items? Those are reliable. Go for those when you can.

- Make good use of the refund system! As soon as your item exceeds its LATEST arrival date (Not when it's pushed back. Spoiler: it WILL be pushed back.), contact support under the refund option. They've refunded about half of my items in this manner because, as mentioned, it takes a long time.

Is it worth it? That's up to you. But it's not a scam, per se.

EDIT: Fraud and individual sellers

- I've seen a lot of reviews lately about credit card fraud originating from Wish sellers. This has not happened to me but pick your sellers carefully. The blue checkmark should be a safe bet as far as sellers go and items with tons of good reviews should be as well. What buyers need to understand is that Wish is a marketplace. It doesn't have the best security and it allocates a grand total of 0$ to customer service but they're not stealing your money, unwisely chosen sellers are.

EDIT 2: Price bump-up

Wish has now significantly increased all their prices, now gaining more profit from the item itself on top of what they added into shipping. These are no longer bargains and I will therefore be giving Wish a lower rating.

Date of experience: May 17, 2017
California
13 reviews
41 helpful votes
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Wonderful prices
May 18, 2017

I love wish.com! Being a college student, I'm on a budget. But when I need new picks for my guitar, or new strings, this is definitely the place to go look for them. Great prices, affordable shipping, and great quality on their prices. Sometimes I have to wait 2 or 3 weeks for the product to arrive at my door, but that's ok because I'm saving money :)

Date of experience: May 17, 2017
California
1 review
6 helpful votes
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Cheaters
May 17, 2017

I did not receive 10 items I ordered with no refund just excuses. They do not even take the time to read what the customers wrote. They respond with a form letter. They do not have their customers back.

Date of experience: May 17, 2017
Wisconsin
2 reviews
5 helpful votes
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Scam!
May 17, 2017

Subscribed and got one free makeup sponge for 1$ postage. DEAL? Almost everything I put in my cart went up in price from the advertised price or postage was so high it could no longer be considered a deal. When contacting the company they indicated sellers can charge more for different sizes or colors but I checked out all the colors and sizes of numerous clothing items and all options were increased! Scam! I plan on filing a consumer protection complaint.

Date of experience: May 16, 2017
Alaska
1 review
3 helpful votes
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I would give it no stars if that were an option. Shoes said stitched genuine leather. They arrived and were glued plastic. I couldn't get ahold of customer service and the return link online wouldn't work. Luckily my credit card company refunded my money.

Date of experience: May 16, 2017
Kentucky
1 review
3 helpful votes
Follow Daphne V.
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Spent $200 on various items and it all arrived as predicted however every item is extremely low quality. The swimsuits, I can't imagine wearing in water as thin as they are. Straps look like they are ready to break as soon as you slide it on. The dresses remind me of a cheap, poorly made Halloween costume material. I'm so mad at myself I watched the items for over two weeks before I ordered, convincing myself I couldn't find this styles in my hometown. Smh now I'm out of $250 and stuck with garbage. If anyone has intel on how to contact someone I love to hear. I've been reading the comments. I'm bummed I didn't see this site before ordering. I could kick myself.

Date of experience: May 16, 2017
West Virginia
2 reviews
2 helpful votes
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Cancelled Order, was billed, poor quality, want money Refunded, *******731! I have received a sweater, it's so thin and Poor Quality!

Date of experience: May 16, 2017
Nevada
1 review
3 helpful votes
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Their stuff is cheap, falls apart. Half the time it doesnt arrive. It doesn't look like the pictures, and their customer service is of no help.

Date of experience: May 16, 2017
Florida
1 review
2 helpful votes
Follow Hena K.
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I tried to return defected item but never received a label for it and now i paid for the defected item and no where to return them or refund. Sad
I gave a start just to make a comment.

Date of experience: May 16, 2017