Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Please guys, dont ever think of ordering products from this site. Its been 6 to 7 months since i ordered. But iam still yet to receive the product. No proper customer service. Dont know whom to contact. A month before when i checked the status, its said tat within particular days you will receive the poduct. If not you ll receive the product later for free and also money will be refunded. No updates till now.
So as of writing this their average for actual delivery of items ordered is 15%. I've ordered way too many items and received far too few of them. Customer service is pretty non-existent. I've had about 4 refunds and never over 10 bucks. 30 dollar pvc figure for my son never showed and wish claimed it was delivered. I finally got USPS to find where it went. They sent it to the wrong country but didn't bother refund it.
Items are exactly as advertised with good delivery service. Be careful when buying garments because sizes are seldom correct even with the chart. To be fair, If you are young 18 to 25 I don't think you'll have a problem with size
Always have a great experience with them. If there is a problem they take care of it right away for me.
They have the wrong address and you can not get in touch with then, this is victor Rodrguez frnm bronx, NY.
I ordered from Wish for about a month about 15 items, most where cheap but for the price ok. Suddenly everything just stopped coming in the mail, I am talking about 15 items that never showed up. I gotten my money back on about 10 items but I am waiting for a few more cause they claim it takes a while. I am also still waiting for about another 5 items that I am pretty sure will not show up. I have no idea why everything just stopped coming in the mail. I am done with this app and it's cheap overpriced garbage that does not look nothing like the picture anyways. Be cautious and DO NOT invest to much in there items.
Have ordered a few different items from the app only received one. They all say they were delivered and when I email them. They reply "your package was delivered on so and so date" and will not give a refund or anything for the items I paid for and NEVER receive. If you ask me it's a big old scam! If titty order I hope you have better luck than I did. I also know 4 people this had happened to as well and they refuse to fix it
I received the product as indicated in picture was white and silver I received the product that was gray and silver requested for return label and was told I had to pay for my own shipping for them labeling something incorrectly this same product is being sold at a different other locations indicating that it's great and silver this company that is selling in wish is mislabelling so people can order and have to pay shipping and possibly keep the product and they're making money out of good customers which stands by their companies not their customers you should not use the company
Disappointed. I had read some good reviews and it's been now 3 months and I have not received one out of my five items and I was actually really looking forward to the cute kids dresses. Customer service was nice and refunded my money but needless to say I will not try again as you would think out of the 5 items I would have at least got one or two since they came from different places. Highly disappointed.
I WISH to give negative stars. Never got my fidget cubes and they wouldn't refund me. Said to continue to wait for them. It's over 3 months since I ordered them. Customer service response is a joke. I had to dispute with my credit card. Thankfully they credited me instantly. I would never ever use this site to purchase anything ever again.
I ordered a romper from this site. It was estimated to take a month to get here but it only took two weeks. It ended up not being big enough for me and when I asked them to exchange it they ended up giving me a full refund and letting me keep the one that didn't fit. I'm not sure what all these people are saying it's fraud for? I had a good experience and I plan to purchase from this site again. The sizes are in "Asian sizes" that's what they call them. So you should order 2 sizes bigger than what you normally wear.
I have purchased things from every department on this site.
The shipping takes a while on certain things but other things arrive long before the delivery date it shows.
Ive purchased many of the costumes for my photography business and many little girls dresses. And the quality of most items have been Awesome!
I received notification my item was delivered, when in truth it was never delivered. I was told to give couple more days by wish customers service. Second item same situation. Now I am asking to cancelling all my orders and give me my money back, as I did not receive anything ( I suspect I will not receive anything at all from my orders). So they are just dragging time, saying check your local post offices, give couple of days more. This site is not to be trusted. Do not shop with Wish - ever!
I also placed a second order and was deducted from my acct but no merchandise. Then no how to connect with these people. Very upset. Even thou first order I made came thru. Omg
I have placed 2 order with wish... i was tracking my order everyday and today i cant seem to find any orders... payment was taken off and i have tried to check and check but nothing is found. On their website it states that if there is ntn in the order sheet then it means that the money wasnt deducted. I have received an sms that monies went off my acc. What do i do... who can help
I ordered a bathing suit cover up on Dec 29 2016. I did not receive it until May. I emailed and no response whatsoever and no tracking. Really! When I recieved the item it was complete opposite of what I ordered. Not a bathing suit cover, no zip, wrong length, wrong material. Need I say more. They are a pathetic, fradulent joke. Do Not Bother for any reason. Happy Shoppng
Ordered a plain watch and recieved an ugly cheap gold plated metal watch. Tried to return it but when you try to print out their return label it comes out garbage. You cant reach them by phone at all and they don't reply back from *******@wish.com. In addition to their screw up the want to charge you to ship the item back even though its their fault. They make you take numerous photos of item, shipping label and package all in order to discourage you from returning the wrongly shipped item. BEWARE! YOU WILL NOT GET YOUR MONEY BACK. I WILL CALL MY CREDIT CARD COMPANY NEXT TO SEE IF THEY CAN CHARGE BACK ITEM.
Of course you are getting cheap stuff! It's coming from middle of nowhere China. BUT, I will say that most of the things I've ordered have been really good. It takes forever for them to get here, but it's like getting a surprise present when they finally do. CHECK THE SIZING CHARTS BEFORE YOU BUY! It's a foreign country, they size very very different from US vanity sizing. I wear a 12 in a dress and usually have to order at least an XL if not a 2x. You have to be careful with what you order and pay attention, but I've used wish multiple times and I'm pretty satisfied overall.
I ordered several items from this company. After noting that the charges had posted to my account I logged in to their site and to get an idea of when the items would be delivered. The "Order History" was empty. I contacted their customer support and explained the problem in detail. In response they keep sending emails telling me how to visit their site and view the order history. This has happened several times. I don't know if they don't read English or what but the generic responses are worthless. Plus, they have been blitzing my inbox with ads. Word to the wise, don't order from Wish.com.
Ordered two Gsp golf watches received two chargers useless will never buy from this company again have deleted the app they have a huge range and I would have brought heaps their loss
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account