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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Illinois
1 review
1 helpful vote
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Never again
August 1, 2017

Never again will I be ordering anything from the wish app. Its been two months just for a $5 item I ordered smh not good

Date of experience: August 1, 2017
Idaho
3 reviews
1 helpful vote
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They Will Block
August 1, 2017

They will Block you from buying for the stupidest reason like changing what CC you use. When they Block at WISH but also GEEK.
As long as you are not in a hurry, the prices are great.

Date of experience: August 1, 2017
Massachusetts
1 review
4 helpful votes
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I've now bought 3 items from Wish. 2 were completely not as described. They issued full refunds without having to return the items, which I threw away. Completely unusable, and 1000% different from the images shown on their app of the items. The 3rd item i bought from them has yet to arrive 2 months later. Yes the prices are cheap, but this stuff is such bad quality, it usually doesn't survive the shipping process.

Date of experience: July 31, 2017
Michigan
1 review
2 helpful votes
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Every single thing I have bought on this sight has been horrible.
They make the product (in the picture) look amazing, but when you receive it, it is poor quality, has stains, or is completely something different from what you have ordered.
I have bought baby clothes, toys, books, etc. on this site.

*I bought a cute baby book for a boy--> they sent me a baby book that was for a girl and that is not understandable.
*I bought baby clothes and hats--> the fabric is pretty much as cheap as it gets (scratchy and see through), and the hates aren't the right size. Also all of the things I have ordered were the wrong size. (bought newborn and received toddler).
*I bought a diaper bag--> it was dirty and had big stains on it
* I bought a nursing pillow--> turned out to have stains on it and be two times smaller than listed.
* I bought a couple glass bottles--> ended up with the plastic holder for a sippy cup.

Please do not waste your money or time on this site.
Everything is a rip off, dirty, incorrect items/sizing, poor quality, etc.

Date of experience: July 31, 2017
Washington
2 reviews
5 helpful votes
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The wish I wish tonight is a shorter delivery time when I place an order through Wish. I love all the merchandise I've gotten with Wish

Date of experience: July 30, 2017
Canada
1 review
3 helpful votes
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Horrible business
July 31, 2017

People so earth never shop online under the app call Wish. They have the worst customer service and honestly never deliver products on its actual dis date delivery. I placed an order for a Fitbit watch, it's been almost 3 months and I still haven't gotten my month, stupid so me I got another product and it's been a month since I haven't gotten it either. Now they are telling me that they lost my $#*!en products and that I should get another one just like it, so they just want my money and never del my things on time.
I'll never shop on this app ever again

Date of experience: July 30, 2017
California
1 review
1 helpful vote
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You cannot ask a question as to an order you had placed as all you get is a boiler plate response. They show you a number to contact for 'Customer Service' supposedly located in San Francisco, but when you call the number to speak to a 'real' person, it is a answering machine referring you back to the website.

Shipping times are: 30 days plus

Monies billed to my credit card do not match what was ordered or received. They have shipped items that have not been ordered. They did state that they credited my account for $14.00, but when I went to my credit card account, they did credit the $14.00, but re-charged it again!

I have asked for an accounting of the items actually received and shipping costs, all to no avail. If you go to your account, you can only request information for one item at a time. This is very time consuming. Plus you never get an appropriate answer. I do not think they understand what is being asked...

I think they are a fly-by-night outfit from China with an office placed in San Francisco just in name only.

I would not suggest you use this site. It is nothing but frustration in getting your Account reconciled. But playing these games they are hoping you will forget it all to their benefit.

I do not recommend this company. If you are extremely patient and can deal with lack of delivery within a specified time, wrong items being delivered, than go for it.

Date of experience: July 30, 2017
Georgia
3 reviews
11 helpful votes
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Everything is junk incorrect description plus every order was wrong don't waste your time and money better off going to dollar tree (and you can't speak to people and I know why because you can only be dishonest so much to a customer (very angry

Date of experience: July 29, 2017
Pennsylvania
1 review
1 helpful vote
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Bought leggings with lace inserts on sides. When it says ONE SIZE they mean it might fit someone 5'7" weighing about 100 lbs. Maybe.
I'm5'4" and weigh 110. I couldn't even get one leg in up to my knee. No way could I ever wear it... can't even get it on at all.

Date of experience: July 29, 2017
Illinois
3 reviews
1 helpful vote
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Don't waste ur time
July 29, 2017

They hardly ever send things when there supposed to. They can take ur money but not return it. And I love how it says have you received an item u put no and it says sorry pasted the 30 days so no refund when the tracking clearly says it's still in China. Might as well just burn ur money

Date of experience: July 29, 2017
Florida
1 review
0 helpful votes
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Not happy
July 29, 2017

I ordered off wish I usually am happy with everything and receive all my orders this time they denied my payment but took my money and I did not get my stuff my card also said transactions were to wish I'd like my money back and for that to not happen again I'm about to delete the wish app if this happens again I know a few others it's happened to also

Date of experience: July 28, 2017
Texas
1 review
0 helpful votes
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Terrible
July 28, 2017

I ordered a Mac and received it and it didn't work. I had to return it. I had to pay for the shipping. I'm never ordering anything more that $2 from this place. Don't even try calling customer service they will just give you option and you never get anyone. So don't buy anything expensive. You'll loose out on your money and not worth the hassle.

Date of experience: July 28, 2017
Missouri
2 reviews
2 helpful votes
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All the clothes I ordered were too small even though I ordered a size bigger. Really loved the items, just too small! Now to see if I get my refund!

Date of experience: July 28, 2017
Missouri
1 review
3 helpful votes
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I do not suggest buying any toys from them or picture frames. Many seem to be false advertised. Which is upsetting in its self. Also the clothes you have to be careful. Children's clothing sizes seem to be right on. However the Adult clothes are a bit smaller than here in the states, it seems. However I have not had any issues with any jewelry or other decor I have bought. Had one item that was a week late. They refunded my purchase and allowed to keep the item. All other items were in before their dates stated. As long as you do not mind the wait. The site isnt to bad. Just have to read descriptions well and view all photos closely. Not all are as first photos show.

Date of experience: July 28, 2017
Florida
6 reviews
17 helpful votes
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NOPE. NOPE. NOPE.
July 28, 2017

Ordered an item and paid with PayPal. I had notification from PayPal before I received anything from wish.com that it had gone through. Fine. That was last evening. This afternoon I received an email from wish.com saying it was sorry my payment was denied and wants me to give them a credit card. PayPal says it was cancelled on wish.com's end, so there is no way I'm giving them a credit card number after reading reviews where items people looked at were mysteriously being charged from the app. I had looked at some clothes after I had placed the first order, and when they went into the cart, the price had changed to about double what it had said it was. So give them your credit card at your own risk here.

Date of experience: July 28, 2017
Canada
3 reviews
5 helpful votes
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The product comes exactly as described for hardcover items, do not order clothes and expect up to three months shipping depending on item

Date of experience: July 27, 2017
Canada
1 review
4 helpful votes
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I am a plus size girl. I ordered 5X which larger than my usual 2-3X. Everything thing I ordered was very tight and some of it came 4 months after ordering despite my persistent emails. I have ordered from Zulily many times and never had a problem.

I will not be ordering from Wish again.

Date of experience: July 27, 2017
Georgia
2 reviews
6 helpful votes
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Someone suggested wish that's the only reason I went on the site. Oh I loved what I saw. Enough to order $317.00 worth. They canceled my whole order and refunded me $144.00. The way they add and subtract in China is different in the USA! I might be out the extra but I was just ready to order another $150.00 I guess it could have been worse! So the guy that said we were whinning, you probably work for wish!

Date of experience: July 27, 2017
Australia
1 review
2 helpful votes
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Terrible
July 27, 2017

All my items were "refunded"! Still waiting!
Yet on their website, my items that were refunded, are available?! What the Hell?!
Tried to contact their Customer Support but you can't!
Wouldn't ever use again!

Date of experience: July 27, 2017
California
2 reviews
2 helpful votes
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I ordered a garlic chopper and broke within three garlic cloves. It also didn't come with instructions for the interchangeable blades. It's easy to order a refund (5 star), but you're responsible for shipping and in my case the shipping would cost nearly as much as the item. (subtract 3 stars and another for my time involved. Then subtract more stars for the quality. Negative stars for sure. Won't be shopping this site again.

Date of experience: July 26, 2017