Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

GB
1 review
1 helpful vote
Follow hosna s.
Unfollow hosna s.
Share Review
Report Review

I bought coloured pencils for £7 and the shipping i forgot the price and i never received it. I had to got to the post office and they said they have sent it now i am trying to track but there is not use!

Date of experience: August 10, 2017
Virginia
4 reviews
0 helpful votes
Follow Zully d.
Unfollow Zully d.
Share Review
Report Review

Horrible
August 10, 2017

Not only do they take for ever for you to get your stuff but their item sizes are not right and most of them are VERY cheaply made!

Date of experience: August 10, 2017
Texas
1 review
5 helpful votes
Follow Patti S.
Unfollow Patti S.
Share Review
Report Review

Never received item I paid for. Wish blames delivery service. Bottom line... just threw money out the window. Never received, never will.

Date of experience: August 10, 2017
Michigan
1 review
1 helpful vote
Follow Nancy G.
Unfollow Nancy G.
Share Review
Report Review

Never Again
August 10, 2017

This outfit is a scam! They sent me the wrong item and after investing too much time in trying to get a refund, I've given up. I've been had!

Date of experience: August 10, 2017
Washington
1 review
3 helpful votes
Follow Denise W.
Unfollow Denise W.
Share Review
Report Review

Yes they sell cheap stuff. Yes most of it is crap. Yes it takes forever to get it. That being said, my free ring is very cute, everything i have received worked and the Broncos key chain I got for my hubby got here quick (shipped from within the US) and was a reasonable price.

Think dollar tree quality for most items. The majority of the items ship from China. I find it to be a Chinese ebayish type system as there are many different sellers.

I like it and will probably order more -- watch the shipping costs - like I said the same item will often be on there multiple times with different sale prices and different shipping prices so find your best deal. Don't order anything that you need in a hurry and expect to wait at least a month for the item to arrive. It's kinda like Christmas because you forgot you ordered it and then it shows up in the mail :)

Date of experience: August 9, 2017
Tennessee
3 reviews
3 helpful votes
Follow Edgar E.
Unfollow Edgar E.
Share Review
Report Review

Wish beware
August 10, 2017

I was very optimistic about WISH. The products. The prises. But then I went to place an order. The shipping cost was almost the same as the cost for the products. The products were small items. Rings, necklace, all small items. The total cost of my order was $50.50, the shipping was $ 49.00. Gouging on the shipping for a low price is no savings. I won't be place in any orders with WISH anytime soon unless they get the shipping lined out.

Date of experience: August 9, 2017
India
1 review
1 helpful vote
Follow Iridessa t.
Unfollow Iridessa t.
Share Review
Report Review

I have ordered a bunch of stuffs worth 409.01$ In total
Out of them, I've received items for total amounts of 150$ (which I've received past the estimated time) and the rest $178 worth items, never came none of them, its been 6 months since and no sign of receiving but what's good is that they refunded the exact amount of money for which I've lost without arguing or hesitate and I'm still ordering from them. I kinda love all the items I've got so far

Date of experience: August 9, 2017
Canada
1 review
4 helpful votes
Follow Riki Y.
Unfollow Riki Y.
Share Review
Report Review

Am glad I didn't give my credit card number.( I used PayPal).
Look like a bunch of crooks working together.
They pretend their stuff expensive.
For example; worth 400$ at 30$.
When I received the many things I ordered; the size or the quantity are wrong.
The lowest quality ever seen on market.
Shoes don't last a week.
Fishing equipment; a joke.
Should be banned of web.
A big bull$#*!.

Date of experience: August 9, 2017
New Jersey
1 review
0 helpful votes
Follow Bb M.
Unfollow Bb M.
Share Review
Report Review

They never sent us a confirmation number and I've sent over a dozen emails and no answer. Two different representatives answered my emails and repeatedly asked for information I had already provided and since then i have not heard back. I have to out a stop on my credit card.

Date of experience: August 9, 2017
Michigan
1 review
2 helpful votes
Follow Angel r.
Unfollow Angel r.
Share Review
Report Review

Not happy
August 9, 2017

I ordered my son a shirt from wish the store says it's hanzhou wenlai co., ltd. anyways i ordered it the 8th of July it took over a month to get it it said it was leaving China for about a week then from the 16th til the 9th of august today the day I got it it does not tell me any tracking info. And the shirt is was to big and looks like a girls shirt I'm very unhappy. I ordered it for our family trip and didn't even get it and even if I would have it's to big and is girly. Very unhappy will not order from wish again.

Date of experience: August 9, 2017
California
2 reviews
2 helpful votes
Follow Amanda G.
Unfollow Amanda G.
Share Review
Report Review

Great app!
August 10, 2017

Have very affordable items but most of them ship from china and get to my location in like 3 weeks. I ordered a necklace for my sisters and i. It was poor quality because my neck turned green because of the fake gold.

Date of experience: August 9, 2017
Florida
6 reviews
6 helpful votes
Follow Katey S.
Unfollow Katey S.
Share Review
Report Review

This business sucks. I tell you how long does it take to ship something i mean seriously? I had got my Prom stuff from Wish and I did not get it in time. I had gotten a tiara and a liner. They did not come in until a month later and I was not happy.

Date of experience: August 9, 2017
Australia
2 reviews
1 helpful vote
Follow Sonija s.
Unfollow Sonija s.
Share Review
Report Review

Not only did I chase my product up to be told it will be late, to then having to chase it up again & still not being provided tracking details, I get told 'sorry out of 30 days of their obligations to honour a refund'. Are they joking? Who TF tells people to wait it will be late then no responsibility or care. Second rate service for second rate cheap products. You get what you pay for... oh no wait... they'll actually just keep your money! Disgusting!

Date of experience: August 9, 2017
1 review
0 helpful votes
Follow Davie T.
Unfollow Davie T.
Share Review
Report Review

Garbage
August 9, 2017

Hi recieved seat covers today they are the worst seat covers ive seen in my life they are paper thin will never buy another item from wish

Date of experience: August 9, 2017
Wisconsin
2 reviews
7 helpful votes
Follow Courtney H.
Unfollow Courtney H.
Share Review
Report Review

They literally used or sold my card to buy things on Playstation and Xbox. Because of them I had to get a new card.

Date of experience: August 8, 2017
Australia
1 review
1 helpful vote
Follow Sandy H.
Unfollow Sandy H.
Share Review
Report Review

Never got anything
August 9, 2017

I ordered 21 items and took hours looking over their site and a week later I got 21 emails saying the items I ordered are not available. Complete waste of time. Dodgy!

Date of experience: August 8, 2017
GB
1 review
2 helpful votes
Follow Lauren G.
Unfollow Lauren G.
Share Review
Report Review

Worst company
August 8, 2017

I bought thing over a year and a half ago. One year ago they sent me a letter threatening to put me in debt for a 50 pound bill. So I paid it and never ever used the thing again. A year and a half later I've been sent an email saying I owe 20 odd? From what? I haven't used it and don't intent to ever again

Date of experience: August 8, 2017
South Africa
1 review
0 helpful votes
Follow Dion v.
Unfollow Dion v.
Share Review
Report Review

The distribution channels of this online site are pathetic. You can wait for more than 2 months to receive a simple item, if you receive it at all. They immediately take your money and provide you with a sophisticated tracking tool to track your purchase but you will be very lucky to receive it. I can't even comment on the quality of the goods because I did not receive them but based on other reviews, it is clear that you get what you pay for. You always pay less for rubbish.

Date of experience: August 8, 2017
Texas
4 reviews
7 helpful votes
Follow Bee D.
Unfollow Bee D.
Share Review
Report Review

Site itself is OK
August 8, 2017

No complaints about using the site. It's just all total garbage from China and other third world countries. The stuff is cheap, so remember you get what you pay for. I was very surprised to see some pricier items like furniture on there. It's a huge junk store.

Date of experience: August 8, 2017
Canada
1 review
0 helpful votes
Follow Gurraj s.
Unfollow Gurraj s.
Share Review
Report Review

Is rape off.
August 8, 2017

Don't believe anything, I not ture they will send your free gift they charge shipping Wich is fine, but i wait almost three month and back and front email.
Say we are working on it but is just auto message board one is review it. And is scam.
And u $#*! who ever make this scam website.
Stop selling $#*!e and not $#*!ING scam ppl.

Date of experience: August 7, 2017