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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Colorado
2 reviews
3 helpful votes
Follow Bruce P.
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Not worth the time to wait for stuff to arrive. I'd rather pay a bit more and get stuff more timely. A lot of the "deals" aren't even that great of a price.

Date of experience: August 26, 2017
Australia
2 reviews
2 helpful votes
Follow Maureen A.
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I have purchased many items from jewelry to baby clothes, almost always the item arrives on or before due date, if product doesn't arrive on the odd occasion I have been refunded. I am not sure if the stones are real but am going to check them out. The ring designs are very unusual and beautiful as are the earrings and necklaces. Kitchen items can be a little hit and miss but more often than not have excellant uses. By the way a lot of jewelry you just pay delivery? I always use paypal.

Date of experience: August 26, 2017
Arizona
1 review
1 helpful vote
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Crazy wait times for merchandise. Cheap, cheap, cheap materials. Have waited 1 1/2 months for nail polish, really! If I could rate them 0 I would.

Date of experience: August 25, 2017
South Africa
1 review
2 helpful votes
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What a waste of time
August 25, 2017

Dont even bother. Its a waste of time and money. Products do not work, that is when you do receive it. Cant say more than that.

Date of experience: August 24, 2017
Canada
1 review
3 helpful votes
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I ordered 6 items, non of them were received within the required time frame. Sent emails to wish and i was refunded my money, I was happy with the customer service... I was advised to keep the items when and if received (ordered at the end of June and just rec'd all items) the quality of the items is less than what you would expect from a dollar store. I wish i would have checked reviews before making my first online shopping experience a complete disappointment!

Date of experience: August 24, 2017
Florida
1 review
2 helpful votes
Follow Danielle C.
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I love gemstones so when I saw a natural rose quartz necklace for a deep discount, I bought it. When I got it, I immediately knew something was off. The color was deeper than any rose quartz I've ever seen. The market is plagued with fakes but usually they aren't so ballsy as to market them as natural. I held it under my bright kitchen light and dropped it. It's glass. Rose quartz is a stone. It doesn't shatter like glass. I bought two other things from Wish at the same time. A scarf that is absolutely not a scarf, more like a handkerchief and a watch with a leather band. The watch smells oddly of rubber. Everything came from china. Not buying online again.

Date of experience: August 24, 2017
Iowa
1 review
1 helpful vote
Follow Jeremy A.
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My argument is about to promotion codes I sent an invite to my niece who was not a wish customer she signed up to be a new wish customer and received a promotion code got 20% off wish therefore did not and refused to send me a promotion code for my effort, tried desperately for two months to make them make it right I am done with wish and will never order from them again the stuff you buy on leashes and very cheaply made and it is crap.

Date of experience: August 24, 2017
Maryland
1 review
4 helpful votes
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Do not buy anything
August 24, 2017

Never received my item. Customer service has been "looking into" for 2 weeks.
I will never buy from them again, and I advise everyone to not buy as well!

Date of experience: August 24, 2017
Australia
2 reviews
7 helpful votes
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Customers Beware
August 24, 2017

Whatever you do make sure your bank details are deleted and not saved. I looked at a down jacket on the Wish site. Closed down my computer for an hour and then found on my email address that I had purchased a jacket. Tried several options on Wish's customer site that suggested customer contact and to cancel the order. Nothing worked. Could not do any thing that was suggested on their website. The jacket had been purchased via my saved bank details by that company. The jacket is the wrong size and wrong colour. I then deleted my bank details and unsubscribed.

Date of experience: August 24, 2017
Pennsylvania
2 reviews
1 helpful vote
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Not good quality
August 24, 2017

Its ok but I don't feel like their stuff is any good, just cute and kind of cheap. Its really not a place I wold use very much. Very uncomfortable shoes.

Date of experience: August 23, 2017
Philippines
1 review
5 helpful votes
Follow E S.
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Two thumbs up to Wish's customer support team! Their personnel are very accommodating and friendly. They are always available 24/7 to provide excellent assistance to all my shipping and product concerns. I appreciate all the plus one service, too! Way to go for all the extra mile, guys! Keep it up! :)

Date of experience: August 23, 2017
Philippines
1 review
4 helpful votes
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Awesome products!
August 24, 2017

Never thought my Wish will come true! You can find products you couldn't find anywhere else. Plus, great customer service. Just one email, you'll get your response in an instant. How cool is that?!

Date of experience: August 23, 2017
Portugal
1 review
0 helpful votes
Follow Paula M.
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I really loved this app! Specially the products for home decor! Good quality and they ship very fast! I received everything that i ordered before the deadline.

And it´s so easy to buy, that´s a plus!

Date of experience: August 23, 2017
Illinois
1 review
1 helpful vote
Follow Jigna S.
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Attaractive deals with worst quality products and defective many-a-time. The price they quote might be half of what you get normally but then when the product arrives, you regret paying even that half price for that cheap quality product which would be price of a scrap material. Never recommend this app or site to anyone. Like everyone says... Chinese items last only for a day(that too even if you are lucky enough, else it would normally be a defective one most of the time), this app proves it JUST RIGHT! Low quality Chinese items... PLEASE DON't GO BY THE PRODUCTS IMAGE, everything looks attractive there, because its all FAKE!

Date of experience: August 23, 2017
Philippines
1 review
1 helpful vote
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Great finds...!
August 24, 2017

Great app where you can find almost everything you need in a much cheaper price... Lovin it...!

Date of experience: August 23, 2017
India
1 review
4 helpful votes
Follow Lovekesh v.
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What a $#*!ing app how long time they take for shipping.no anyone waiting for shipping the parsal for 45 days. I lost my money to purchase shoe on this app.

Date of experience: August 23, 2017
Washington
2 reviews
6 helpful votes
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Had a lot of fun shopping in Wish! Best prices you will find anywhere. Wish is indeed the most fun app to browse on my entire phone! Easy refunds if anything goes wrong and world class customer service.

Date of experience: August 22, 2017
Germany
1 review
5 helpful votes
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Promo Code rip-off
August 22, 2017

I ordered using a 50% promo code on my first ofder but WISH put a hold on the order. They asked me to proof that I was the owner of the debit card used to place the order. They requested me to send them a screenshot of my bank statement showing the trasaction with WISH, I did proven that I was the owner. When I try to reorder, NO MORE 50% off promo code was accepted. This is a crooked hook system making people believe they are saving lots of money!

Date of experience: August 21, 2017
California
1 review
5 helpful votes
Follow Kerri Z.
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Why is there no ability to reach a staff person via telephone? I have called the 800 number and they refer you to the app. How disappointing.

Date of experience: August 21, 2017
Georgia
3 reviews
2 helpful votes
Follow Rowdy W.
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Cheap prices, but they will get you in shipping by sending things individually. They have some of EVERYTHING. I highly recommend their "stuff", stay away from anything you want to last.

Date of experience: August 21, 2017