WishReviews 8,278

I had my doubts about this app when I saw the prices of several of their items. I've only placed a single order... won't do it again. I ordered a pair of shoes... came in crushed, in spite of the lousy bubble-wrap job. Although I ordered a size 10, I got something much closer to a size 8... no way they'll fit. Considering how long it took to get them, I don't see much point in trying to return them. If an item is going to ship from a foreign country that sizes their items differently than Americans... the ad should SAY SO!

Had an issue with my purchase. Sent the incorrect size and when I asked for them to correct the order, was assured that they would manage it. Nothing has happened to date and now when I speak with them, am told that their 30 refund time frame has expired and so there is nothing that they can do for me. This is a SCAM - when you have the customer waiting for a resolution - an action on their part - and they then do nothing for 30 days so that their 30 day refund time frame expires and the customer is left hanging. Wish is not a reputable company.

Absolutely appalling company. I downloaded the app and added some things to my basket. A friend who is already on the app gave me her referral code for 50% off. I tried to use it and it said it was for first time orders and I couldn't use it, but this was my first order. Tried to contact WISH through the contact form on the app and site, through facebook and by email and was ignored. Then I tried one last time and was sent a message saying it was resolved, it wasn't as nothing was done to resolve it. I tried to email again to say this only to find out WISH have blocked my email address and also told my email provider that my account is suspicious. I have been very polite to them in every message I have sent and haven't even sent many, about two from my email, which were ignored, so it is wrong and rude of them to then do this. Worst customer service ever. Definitely won't be buying from them now and will be letting others know of my experience.

I have been buying few items from them for a while now. First they used to be very cheap and reasonable, though delivery time is very long; it was worth waiting long because the items were cheap but durability is hit and miss. But now i guess lots of people are buying from them and they are becoming careless and to some degree become scammers. Ordered few items in the last few months, did not get them, requested for a refund and customer support tells me I am out of the 30 days window of delivery time for wish website refund policy-but the damn things did not come and have been waiting for them for a while. They have been becoming scammers. Plus now they increased their shipping fees in all items drastically making it relatively expensive compared to the past because when adding up shipping and product fees it becomes expensive. Then why would buy items from them, wait for long time that may/may not show up at all, and possibly don't get a refund. You will get screwed either way. My advice to you is to stay away from this Wish website. I would spend a bit more and buy my products locally, get it immediately and if defective exchange or refund immediately without any hassles.

I bought an item on wish on the 1st of May 2017. To date I have not received the item. I contacted the "support" team who replied promptly with absolutely no solution. They even mentioned that I can be assured that they did not pull the item from delivery... why would they give me such a comment. I never accused them of anything except for asking for assistance with my item not received. Extremely unhappy and I will never use this service again. As wil none of my friends

I ordered a 64GB memory card and now what, just no worries.

Aug 26,2017
Wish Support said:

I'm really sorry about the issue you've had with your order. The item is not working as to what you have mentioned. It could possibly be a defective item.

It is certainly our intent to provide top products and service, and we regret that this has slipped past our quality measures.

No worries, to make this right for you, Ive issued a full refund back to your original form of payment. Kindly allow 5-10 business days for it to reflect on your account. No need to return the item, feel free to keep it.

We greatly appreciate your patience with us. I hope we're able to provide a much better experience with your next order.

Should there be anything else that we can help you with, please know that our team is always available to help you.

Thank you for shopping on Wish!

Tanya Louise
Wish Customer Support
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