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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Colombia
1 review
2 helpful votes
Follow Gabriel J.
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Terrible!. Don't buy anything here.
3 paid items that never arrived. After the delay they gave me false arrival dates but nothing ever arrived.

Date of experience: January 4, 2018
Texas
4 reviews
4 helpful votes
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There is a reason why you can get a nice brand new pair of shoes for $3. It's because you get what you pay for. Everything i have ordered from Wish.com has either torn or been very uncomfortable to wear. You have to check the reviews on the specific item before purchasing it because some items are a hit or miss with the quality. Just be careful what you buy on this site.

Date of experience: January 4, 2018
Texas
1 review
0 helpful votes
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Wish
January 2, 2018

Very pleasant experience. Can be quite addictive. Variety of products. Got some great pieces of jewelry...

Date of experience: January 2, 2018
Arkansas
2 reviews
15 helpful votes
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I purchased a few things from wish a couple of months ago. I only got some of my purchases. The items I have received were decent, but am still waiting for refunds on the products that I didn't receive. These are the same sellers from TopHatter, Ruby, and Dollarstart and some of the same products. You have to read everything about the items, including the descriptions and reviews. I don't know as of yet how the refund policy is since I am still waiting for refunds on the products I never received. I will post an update when I find that information out. Research the products on Wish just as you would for anything you purchase from the internet.

Date of experience: January 2, 2018
Florida
1 review
4 helpful votes
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Never Received!
January 2, 2018

I NEVER RECEIVED MY ORDER
Portable Mini Heat Sealing Mac...
Store: bliss
Quantity: 1
Status: Preparing to Ship
Your order should ship between:
Nov 1

Date of experience: December 30, 2017
Canada
1 review
1 helpful vote
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It's a great site
January 15, 2018

I don't know why people are leaving so many native feedback ratings but if used wish for 2 years and have ordered many things. I have always got my refunds when needed if item didn't show ECT. Never had any issues. Clothing you need to order a lot larger but read the chart. It's a great place to shop I do recommend

Date of experience: December 30, 2017
GB
1 review
1 helpful vote
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Rubbish
January 1, 2018

Fortunately I only paid postage for free gift to try it out. It still hasn't arrived, so I won't be using this app again. Also the prices are way inflated giving the impression you are getting a bargain. Stick to eBay.

Date of experience: December 30, 2017
Florida
2 reviews
7 helpful votes
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The worst company
January 1, 2018

This is the worst company I have ever dealt with. I purchased some products and I am sorry I didn't read the reviews first. Again, I was duped. I thought that Google and Norton stand by these companies, and if they dont then they should take notice of companies that say that they do, and tell consumers that they dont have a thing to worry about. I will be contacting both of these companies as well as PayPal to find out if they do guarantee the sales from these companies. I thought that it was another added protection by using PayPal and boy did I make a mistake. However, I will be contacting them all to find out and to let them know that I want my money back, so if any of you have purchased products using PayPal and didnt receive your merchandise you need to give a shout out to these companies that are guaranteeing the product that is being sold.

Date of experience: December 29, 2017
New York
4 reviews
21 helpful votes
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READ REVIEWS PEOPLE!
January 1, 2018

Wish is a GREAT place to shop, if you pay attention to the reviews on each individual product and pay attention to what the reviews say! I never order anything that has below a 4-star rating and I ALWAYS read reviews to make sure to order a size or two up if needed. They always refund 100% of my money if I ever order something that doesn't come in by the date they provide. Most people who give it 1-star reviews go into it blindly and don't do research on each individual product they are ordering, which is not the company's fault! Wish does have a few issues, but I order from them all the time and have no complaints.

Date of experience: December 29, 2017
Texas
1 review
6 helpful votes
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Stay away
December 30, 2017

I ordered a smart watch. When I tried to log into the website to program, the website was marked "private". When I contacted them, I was given instructions to go to my purchased items. The watch was removed from that list. They told me that they would help but every email went to a page error, code 404 not found. After a month, I have given up.

Date of experience: December 27, 2017
California
5 reviews
38 helpful votes
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I purchased several pieces of "sterling silver" jewelry. The pictures of the items were very nice, the description of the jewelry claimed they have real gem stones set in sterling silver. What I received can only be described as cheap knockoff garbage. I didn't bother to send them back because they would have turned around and sold this worthless junk to someone else. So I put them where they belonged, in the garbage. Do not shop on Wish, stick with e-bay or amazon. I should have known better when all reviews of said items were 4-5 stars, 0 negative reviews. Very shady, can't believe they're still in business.

Date of experience: December 27, 2017
Canada
1 review
9 helpful votes
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DO NOT BUY ANYTHING
December 29, 2017

Terrible. Blatant lies on products. No customer support. Refuse refunds. All positive reviews are fake.

Date of experience: December 26, 2017
Arkansas
1 review
5 helpful votes
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Didnt receive several items
December 29, 2017

Too many items never received. 2 pressure cookers bath towels. Dates keep getting postponed then never come

Date of experience: December 26, 2017
Australia
1 review
0 helpful votes
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Somehow satisfied
December 25, 2017

Some of items are too small than it was shown. Some of items never reached the suddenly disapear from your list>
But generaly wish is a good place to shop

Date of experience: December 24, 2017
Rhode Island
2 reviews
0 helpful votes
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Quick shipping, quality
December 24, 2017

I still have not received one item that I paid for it's been 2 months now says it's still on the way. Besides that I'm very happy with everything that I bought

Date of experience: December 24, 2017
Oklahoma
1 review
0 helpful votes
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Love it
December 24, 2017

They are great to work with! I love their products!

Date of experience: December 24, 2017
Washington
1 review
0 helpful votes
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Happy about the service.
December 24, 2017

I was unhappy I didn't reserve my item but you guys took care of me and I will continue shopping on wish thank you.

Date of experience: December 24, 2017
Minnesota
1 review
0 helpful votes
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Pretty good
December 23, 2017

I got one thing it didnt fit but it still good but im upset it wasnt the right one but i give it four mostly because the other stuff is amazing

Date of experience: December 23, 2017
Israel
1 review
5 helpful votes
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Problem with orders
December 25, 2017

I buy some stuff from the shop and I didnt get my orders I send mails and no one really help Not secure to buy there The shipping time is very long and their quality is poor. In the previous order they sent me a defective product.

Date of experience: December 22, 2017
North Dakota
1 review
0 helpful votes
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Awesome products for low prices.
December 22, 2017

All the items I received so far were the quality I hoped they would be. Im still waiting on several items and hope they will be the same quality. The prices are awesome but shipping is very slow.

Date of experience: December 22, 2017