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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Thailand
1 review
0 helpful votes
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Customer service sucks
January 15, 2018

Wish has great products, and good cheap prices. But the biggest let down is that the Customer Service sucks, received a lot of automated responses to a problem with my account, and then finally got a voucher code from someone for the mix up... the code didnt even work and I got the generic "we're sorry we couldn't help you this time" response.

Date of experience: January 12, 2018
Australia
1 review
0 helpful votes
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Great variety of items available
January 13, 2018

There are plenty of beautiful items here that are great value in price and quality, to the point where since i have received the items and seen how great it is, jumped back online and ordered more.

Date of experience: January 12, 2018
California
1 review
0 helpful votes
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Sizing
January 13, 2018

The sizing of the clothing is a bit tricky. For spandex clothing I have to order a size smaller and for polyester the sizing is non-existent.

Date of experience: January 12, 2018
California
1 review
0 helpful votes
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Whenever I have problems with a seller wish is quick to make the problem right! Otherwise I can always find something super cute for a great deal and I know wish has my back if anything goes wrong

Date of experience: January 12, 2018
Florida
2 reviews
0 helpful votes
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Style and value meet.
January 13, 2018

As a rule, everything is perfect. When I have had problems, they've been corrected immediately. Satisfied customer here. I just wish they would use USA sizing too.

Date of experience: January 12, 2018
Michigan
1 review
0 helpful votes
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I am so addicted to Wish! LOVE IT!
January 13, 2018

My friends tell me I should just work for Wish as their spokesperson, bc that's how much I am constantly telling people about this amazing app called Wish! I can't even tell you how many people I have got to start using it, or how many awesome things I've bought off Wish. Yes, it's a hit or miss sometimes, but for the most part I've been more than satisfied with the product and price. So what if shipping takes a while. It's worth it to me. I ABSOLUTELY LOVE WISH! And I've been using it for over 4 years. They've treated me well.

Date of experience: January 12, 2018
Canada
1 review
0 helpful votes
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Unsatisfied
January 15, 2018

I like the products but the delays in shipment are very disappointing. Sizing is also a issue as it doesnt match the size charts.

Date of experience: January 12, 2018
Florida
1 review
0 helpful votes
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Thanks
January 13, 2018

Very nice and courteous I have bought a lot of things from wish and they always make it right. Dxfhcgjvb

Date of experience: January 12, 2018
Iowa
1 review
0 helpful votes
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I love wish!
January 13, 2018

I love wish but I wish they would update their first look. I've made multiple reviews but haven't had the opportunity to try out first look due to them not having things posted.

Date of experience: January 12, 2018
Utah
1 review
0 helpful votes
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Great Products
January 13, 2018

The products are excellent and the prices are reasonable. I can always find what I need and/or want.

Date of experience: January 12, 2018
Canada
1 review
1 helpful vote
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Fun to shop
January 13, 2018

Products are hit and miss, and the shipping can take a little long, but if you know what you're in for it's fun to look for deals and get things you otherwise wouldn't find! It can suggest some wild stuff sometimes, but overall pretty fun.

Date of experience: January 12, 2018
Utah
1 review
0 helpful votes
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Tiene de todo
January 13, 2018

Hasta ahora he tenido buena experiencia, y me han llegado todos los productos que he pedido, aunque algunos son diferentes a las fotos de la página

Date of experience: January 12, 2018
California
1 review
0 helpful votes
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I appreciate the quality of the products. The prices are low and the quality is higher than I would expect for the price.

Date of experience: January 12, 2018
Australia
1 review
0 helpful votes
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Wishes do come true
January 13, 2018

Goods generally arrive before due date. Received 1 wrong item and was refunded without an issue. Good quality products

Date of experience: January 12, 2018
Kentucky
1 review
0 helpful votes
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Length of time to delivery
January 13, 2018

It takes too long to receive the products. But so far the quality of the products have been great. I will continue to order from with.

Date of experience: January 12, 2018
Virginia
1 review
0 helpful votes
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Horrible experience
January 15, 2018

Most items Ive ordered were never received or not the quality or merchandise described. Even after reordering the merchandise that was not received, I still havent gotten anything in the mail. Honestly, I have just given up.

Also, when I return was made I was told a gift or credit could not issued. I dont see that this was the truth.

Date of experience: January 12, 2018
Connecticut
1 review
1 helpful vote
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Iffy
January 13, 2018

It was a nice ring but it didn't really fit. My friends finger turned green cause of it so we had to put it in rubbing alcohol to make sure it didn't stain her finger

Date of experience: January 12, 2018
Idaho
1 review
0 helpful votes
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Great prices but unreliable
January 15, 2018

Wish is a good place to get things at good prices. Its not usually the highest quality, it sometimes never arrives, and shipping takes forever. But if you don't mind waiting and it's not too important an item, go for it. I use it all the time for ''stuff''.

Date of experience: January 12, 2018
Canada
1 review
1 helpful vote
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Horrible
January 15, 2018

I purchased many items from the site and suddenly my account was blocked. I contacted wish staff and received no reason why it was blocked just the same email over and over. It advised to send a copy of a bank statement showing a recent purchase to validate the account which I did and still nothing. On the bright side I found joom which is less expensive one best of all no shipping fees so I am now a Joom customer.

Date of experience: January 12, 2018
Massachusetts
1 review
0 helpful votes
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Good expectations
January 13, 2018

For the items I purchased I received everything exactly as detailed. A few things arrived broken but were readily taken care of and a refund was issued.

Date of experience: January 12, 2018