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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Ireland
1 review
0 helpful votes
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Ive had more great experiences with WISH than bad. I enjoy most of the jewelry Ive got through them. Theyre not 925 silver, but for the price we can put up with a little lie.

Date of experience: January 12, 2018
Washington
1 review
0 helpful votes
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Great
January 13, 2018

Tracking could be a little but better and a few packages got lost in the mail but other than that no complaints here :)

Date of experience: January 12, 2018
Ohio
1 review
0 helpful votes
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Awesome
January 13, 2018

Large selection of merchandise. Items as described. Great savings if you can wait for shipping. Same products as found in local retail stores

Date of experience: January 12, 2018
Illinois
1 review
0 helpful votes
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Ring
January 15, 2018

I received a ring with stone missing. I couldn't download photo so sent via messenger which they received. They refuse to replace ring. I have spent a large amount with Wish and am very disappointed in their attitude.

Date of experience: January 12, 2018
New York
1 review
0 helpful votes
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WISH works hard to keep you happy
January 13, 2018

Love WISH! I get great merchandise for incredible prices. And, if something went missing in the mail (or didnt ship), they were great about refunding. Ive never had a real problem with them.

Date of experience: January 12, 2018
New York
1 review
0 helpful votes
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Customer Service is Non existent
January 15, 2018

I am missing packages, I cant rate certain products and theres no way to speak to a customer service representative

Date of experience: January 12, 2018
California
1 review
3 helpful votes
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Customer service NIGHTMARE
January 15, 2018

I thought Wish was great until they randomly started asking for copies of my bank statements to verify my purchases. I felt uncomfortable providing this information, but provided it anyway. I later found my account blocked. I email customer support and they would say they could not do anything and sent a link to Wish's TOS -- which did not explain what had happened to my account nor provided any solutions. I keep getting messages from Wish and when I go into my account it asks for a copy of my bank statement. I am starting to think this could be changing to a scam.

Date of experience: January 12, 2018
Illinois
1 review
1 helpful vote
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Item didnt come
January 15, 2018

I have received many items from Wish, but didnt receive a Home projection system that I had ordered.

Date of experience: January 12, 2018
Canada
1 review
0 helpful votes
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Horrible experience
January 15, 2018

Beaucoup d'articles ne sont pas arrivés, mon compte a été bloqué avant qu'ils me remboursent et le service à la clientèle est horrible.

Date of experience: January 12, 2018
Oklahoma
1 review
0 helpful votes
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Wish Shopping
January 13, 2018

I'm a regular Wish shopper. I haven't had problems with shopping and customer service is great when items come in damaged.

Date of experience: January 12, 2018
Texas
1 review
0 helpful votes
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Great
January 13, 2018

No hassles, shopping made easy... And I always return. I've bought alot of different items from wish... a

Date of experience: January 12, 2018
Canada
1 review
1 helpful vote
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Washers
January 13, 2018

Not too bad. This time bought squish washers(copper) not very good quality copper. For the price was ok.

Date of experience: January 12, 2018
Wisconsin
1 review
0 helpful votes
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Great online shopping site i have fun buying item's from your geek site and the items are always good quality at the right price

Date of experience: January 12, 2018
Washington
1 review
0 helpful votes
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Products for good prices
January 13, 2018

It takes some time for some items, others come very fast, all items exactly what you see.:-)
Fun to shop, great variety.
Hard to get in contact with sellers.

Date of experience: January 12, 2018
California
1 review
0 helpful votes
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How to get the best
January 13, 2018

I feel a sort and filter buttons would be nice to find what you want with less of what you don't want.
But otherwise it's a great site and I have recommended it to all my friends and family.
Keep up the good work.
Thank you Wish!

Date of experience: January 12, 2018
Ohio
1 review
0 helpful votes
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I've only received 95% of my items
January 15, 2018

I liked wish at first I got all my items now I'm still waiting on some things from Two and a half months ago

Date of experience: January 12, 2018
Australia
1 review
0 helpful votes
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Average
January 15, 2018

Some products dont arrive, arrive broken or are just a lot smaller than anticipated. The backpack I recently purchased was quite pricey for what came.

Date of experience: January 12, 2018
Australia
1 review
0 helpful votes
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Great service delivery always early the items i got were exactly as advertised on wish... my sons wnd husbsnd n myself wete very pleased with everything

Date of experience: January 12, 2018
Tennessee
1 review
0 helpful votes
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Never received item
January 15, 2018

I ordered items dtarting at the end of September & on October 1st for Christmas presents. I never received them. I DID get a refund, but it was VERY inconvenient because I was rushing around on the 22nd of December trying to find replacement gifts. I've generally had fast delivery & Food service, but I know NOT to order ANYTHING for Christmas gifts again, or for ANY event that's set for a certain date anymore.

Date of experience: January 12, 2018
North Carolina
1 review
0 helpful votes
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I love it!
January 13, 2018

My experience with Wish is great! The items are of good quality. The 2 week wait is worth the waiting. Fantastic!

Date of experience: January 12, 2018