Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow Deb Y.
Unfollow Deb Y.
Share Review
Report Review

Would like to order more than 1 item at a time with just 1 postage as items all come together but pistage is charged for each item. Items are mostly good quality and as pictured sizing can be difficult and some postage up to 6 weeks thats not so good. Overall I will always shop wish but be cautious on some items.

Date of experience: January 12, 2018
Australia
1 review
0 helpful votes
Follow Faith E.
Unfollow Faith E.
Share Review
Report Review

Very happy
January 13, 2018

I love the way you are quick to answer problems, I love the amazing groups of items for sale, some things have been smaller than thought but most have been perfect, I have made some beautiful items from the yarn I have purchased, and have many a nice jewelry piece, please continue the great work, and continue being you

Date of experience: January 12, 2018
Arizona
1 review
0 helpful votes
Follow Rae B.
Unfollow Rae B.
Share Review
Report Review

Over all its good
January 13, 2018

Things I didn't like. One was you say you have our back when we order and if we have a problem your there have not had one problem fixed. Two I've had three problems out of all the orders and none have been taken care of. I don't complain about every order so that should say something about my character.

Date of experience: January 12, 2018
California
1 review
0 helpful votes
Follow Brenda M.
Unfollow Brenda M.
Share Review
Report Review

I love it
January 13, 2018

I love it my how family loves it and i think that ther is not an other ap beter than wish many people were able to see the good deals and coality or your m

Date of experience: January 12, 2018
Australia
1 review
0 helpful votes
Follow Kerry H.
Unfollow Kerry H.
Share Review
Report Review

Love the Wish app and site.
January 13, 2018

Regular shopper. Great products and fast delivery most of the time. Easy to access app and communication is good.

Date of experience: January 12, 2018
Australia
1 review
0 helpful votes
Follow Beth F.
Unfollow Beth F.
Share Review
Report Review

Even if you don't receive the item (which isn't often), Wish is quick to refund!
Would recommend the site to everyone!

Date of experience: January 12, 2018
Canada
1 review
0 helpful votes
Follow Melanie-Erin G.
Unfollow Melanie-Erin G.
Share Review
Report Review

Too many non-deliveries
January 13, 2018

Used to be many free items - had more items go missing than delivered - some items damaged with no refund

I will still use Wish

Date of experience: January 12, 2018
Canada
1 review
0 helpful votes
Follow Brandy M.
Unfollow Brandy M.
Share Review
Report Review

Great
January 13, 2018

Dilivery is some times late but alway receive the item.
In good condition
Sizes are usually ok and quality is good

Date of experience: January 12, 2018
Canada
1 review
0 helpful votes
Follow jeff f.
Unfollow jeff f.
Share Review
Report Review

Not as good as geek.
January 15, 2018

The very first product I ordered I didn't even get. The second one I did receive and they sent me the wrong size. So I think that will be the end of my shopping experience with wish. However I know your partners with Geek and that side of things is great.

Date of experience: January 12, 2018
Australia
1 review
0 helpful votes
Follow Barry B.
Unfollow Barry B.
Share Review
Report Review

At first I received my items quickly, but of lately they have not been turning up, or are up to 4 weeks late being delivered.
Also some of the items seem to be of a second grade, not first grade as they should be.
If this continues to happen I will find another place to buy my items from.

Date of experience: January 12, 2018
Canada
2 reviews
0 helpful votes
Follow Andre B.
Unfollow Andre B.
Share Review
Report Review

Price too hight
January 15, 2018

When i compare with Aliexpress the prices on wish are sometime double so now i will use less this web site. Also the gain ponts are very low.

Date of experience: January 12, 2018
New York
1 review
0 helpful votes
Follow Gricel P.
Unfollow Gricel P.
Share Review
Report Review

Excelente
January 13, 2018

Muy conforme estoy, todo llega siempre perfecto. Muchas gracias! Nunca entendí lo de los descuentos en la próxima compra, pero igual sirven los precios.

Date of experience: January 12, 2018
Canada
1 review
1 helpful vote
Follow Martha N.
Unfollow Martha N.
Share Review
Report Review

Not very satisfied product was VERY cheaply made
Arived early tho so that was good. But it's not something that I'll get on here again.

Date of experience: January 12, 2018
North Carolina
1 review
0 helpful votes
Follow Norma C.
Unfollow Norma C.
Share Review
Report Review

Casi excelente.
January 13, 2018

Mucho productos llegan en fecha, pero otras se tardan mucho. Por eso no hago la otra orden esperando que llegue todo.

Date of experience: January 12, 2018
Tennessee
1 review
0 helpful votes
Follow morgan l.
Unfollow morgan l.
Share Review
Report Review

So easy to shop and save money!
January 13, 2018

Wish has TONS of great items! It is so easy to shop and saves me a ton of money! I always find lots of things... even some I didn't know I needed! Ha ha!

Date of experience: January 12, 2018
Oklahoma
1 review
0 helpful votes
Follow Dustin D.
Unfollow Dustin D.
Share Review
Report Review

Good service If Ever I had a problem the money was always returned and made good on their ethics. They never contest any true problems. A good reliable site to use you just have to be patient.

Date of experience: January 12, 2018
Texas
1 review
0 helpful votes
Follow Michelle C.
Unfollow Michelle C.
Share Review
Report Review

Love to shop on Wish... there fast with delivering the product... refunding is also no problem with Wish their customer service is the best

Date of experience: January 12, 2018
California
1 review
0 helpful votes
Follow Margaret N.
Unfollow Margaret N.
Share Review
Report Review

Margaret
January 15, 2018

Some products are great and some are very cheaply made. I wish especially the clothes we made a little more durable and true to size

Date of experience: January 12, 2018
Georgia
1 review
0 helpful votes
Follow Demetria A.
Unfollow Demetria A.
Share Review
Report Review

Great Website
January 13, 2018

My experience has been nice. I only wish there was not any individual shipping charge. That is my only complaint.

Date of experience: January 12, 2018
Canada
1 review
0 helpful votes
Follow Martin L.
Unfollow Martin L.
Share Review
Report Review

Nice
January 13, 2018

Tx wish for all stuff i buy all $#*! conform and qualiter merci tout ce que jai comma der fu conforme et de qualiter merci wish

Date of experience: January 12, 2018