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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Slow and cheap
January 15, 2018

Slow and cheap clothes and accessories. Wasnt good. Completely dissatisfied. Slow to ship and i never even got one item so it was a complete waste

Date of experience: January 12, 2018
Oklahoma
1 review
0 helpful votes
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I love the prices on wish. However shipping per item detracts from that, and makes ordering more expensive than it needs to be. I have been able to get some of those same items at ebay for the same or better price plus free shipping. Also, promo codes are hard to find unless you want to open new accounts. It would be nice to have access to better codes that don't expire so quickly.

Date of experience: January 12, 2018
Arizona
1 review
0 helpful votes
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Great shopping application
January 13, 2018

I've only had one thing I've bought be wrong. I contacted the seller and they fixed the problem immediately. Some items take a while to get to the USA, like over a month. Some show up in 2 weeks. Not a complaint, just stating how the shipping works. I love this place.

Date of experience: January 12, 2018
Canada
2 reviews
0 helpful votes
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Satisfaction
January 13, 2018

I have beeing buying with wish for the past 4 yrs... mostly satisfied, few things not but the rest it's fine.

Date of experience: January 12, 2018
Australia
1 review
0 helpful votes
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I'm very happy with my purchases. I enjoy browsing through all the different products available. Quite addictive.

Date of experience: January 12, 2018
Australia
1 review
0 helpful votes
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Nice ap to shop on
January 13, 2018

Need to send the blue right item I ordered a gel nail kit with UV light even picked the color pink and was sent the kit with no vu light The kit is no good can not use the gel nail kit all I want end was the color pink UV light pink nail trimmer's so I can use kit thanks

Date of experience: January 12, 2018
Georgia
2 reviews
0 helpful votes
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Shipping too much
January 15, 2018

If I buy multiple items from the same store they charge shipping on each of them
And I want to see the items being used by the purchase there should be a section for adults to view the product

Date of experience: January 12, 2018
Pennsylvania
1 review
0 helpful votes
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I'm hooked. Can't stay away
January 13, 2018

I'm very happy with everything I have received from wish only twice have I not received an item on time most the time its even early.

Date of experience: January 12, 2018
Texas
1 review
0 helpful votes
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I like this app! Take the chance to look at it and actually check out the items. There is a mass majority of things.

Date of experience: January 12, 2018
Oklahoma
1 review
0 helpful votes
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Awesome deals
January 13, 2018

I love wish. If you remember to read reviews on products before buying and can wait a few weeks for arrival its the best way to shop!

Date of experience: January 12, 2018
California
1 review
0 helpful votes
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Item never arrive
January 15, 2018

My item never arrive I try to contact them but there was no answer. That's why I'm so disappointed about!

Date of experience: January 12, 2018
Pennsylvania
1 review
1 helpful vote
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Anne
January 15, 2018

Some of the items are kind of ridiculous. I just received a what I thought was buying a blanket but it was the size of a dusting cloth! The 4 phone watches for Christmas gifts don't work. Which I am going to send back. The wool wraps are not the size in the pictures, you must be using two to get the nice look in the picture. Your jewelry turns green, falls apart, and the finish wears off after you have worn the jewelry a few times. A lot you sell is junk. I bought a rug from you and after one washing it was junk. I will use it in the garage for the winter then throw it out. Your prices are cheap. Your pictures show a much better looking product. Very deceiving! I tell people beware of the items you buy. Pictures are much different than what you usually receive. Not the same quality stinks

Date of experience: January 12, 2018
Louisiana
1 review
0 helpful votes
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Great product
January 13, 2018

Awesome buy. Right out the box it's shaving hair. The item was shipped very fast and I received the product in a timely manner.

Date of experience: January 12, 2018
Australia
1 review
0 helpful votes
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Review
January 15, 2018

Im mostly happy with shopping on wish but have been having more and more experiences of items not turning up.and yes you get your money back but id prefer the product

Date of experience: January 12, 2018
Tennessee
1 review
1 helpful vote
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Bad experience with wish
January 15, 2018

My Issues did not solved i have to leave it alone, and it was over tree months, it is not good to buy things on line, because if something happens to your items you are going to louse your money, so I would not encourage anyone to from wish on line

Date of experience: January 12, 2018
New Jersey
1 review
1 helpful vote
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Product
January 15, 2018

Terrible cheap product that never looks anything like the picture and always comes in late and damaged.

Date of experience: January 12, 2018
Australia
1 review
0 helpful votes
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All buys were well priced and good products thank wish. Keep up the good work boys and girls. Great stuff wish crew

Date of experience: January 12, 2018
Alabama
1 review
0 helpful votes
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Love it all.
January 13, 2018

I enjoy ordering things off of wish. I love it. Everything I buy is in perfect condition and everything I get is just amazing. Wish is my #1 app. I would recommend wish to anyone.

Date of experience: January 12, 2018
Australia
1 review
0 helpful votes
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Customer comes first
January 13, 2018

Have made many orders through Wish over a myriad of different types of items/products.

Most orders turn out perfectly, however in those situations where a wrong item was sent, or lost in transit, or perhaps not even sent at all... a simple process of opening a ticket with Wish is all it takes. Wish do all the work on that front, and are both quick and lean heavily in favour of the customer.

It's reassuring to know that a seller that has failed to respond to their queries about whatever the issues... refund. Wrong colour or completely wrong item due to a mix up. Or worse, the seller trying to pretend an overstocked colour or size was 'mistakenly' sent out (you know there are people out there like that)... refund.

No drawn out and sometimes painful processes like ebay. If you didn't receive exactly what you ordered, or it has not arrived within the stated time frame, you will be refunded.

That provides a huge amount of confidence in expanding the scope of 'things' you are willing to order through Wish rather than in person.

And the range is pretty broad. Just make sure you read the descriptions properly and get your sizings and other choice exactly right, that way you are covered if you get anything lss than exactly what you were expecting.

Date of experience: January 12, 2018
Australia
1 review
0 helpful votes
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Happy with what ive got.
January 13, 2018

Dont always get orders and sometimes they just turn up over the month due., but overall iam happy with the orders that i get and i tell my friends about how good they are but waiting time is long ( not weeks, month's).

Date of experience: January 12, 2018