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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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You can buy dollar store items for dollar store prices on wish, without having to go to the store. Most of the time I am happy with my purchases as they are as realistically expected, but occasionally I am disappointed. Thankfully, wish has a good refund policy, so I still think it is worth checking out.
I was usually frustrated with the delivery time of the products I ordered or how the item(s) wouldn't arrive at all. I have a friend who isn't impressed with the increased costs but, I'm perfectly fine with it because I know I will most likely get my item within a reasonable time.
Products did not show up on time or at all, more than 2 thirds of my orders refunded. A person
Is denied the opportunity to speak with someone in regards to customer service issues have to e mail and wait for a response which sometimes takes over 3 days. You get what you pay for which is cheap: cheap product, cheap customer service, cheap experience. I erased the app and no longer use this service
One particular order did not delivered after waiting for so long but I was charge.
It's a shame when you've been waiting for three weeks and you're still awaiting the package after that I was making a follow up but have been told they will just refund it... I don't need the refund I need what I've ordered and that's it nothing came in...
The shippers need to package items better. A lot of items come in bad shape from them getting tossed around during the shipping process.
Orders take months to get to destination I still haven't recived my order from last year smh! The problem is that you don't get notifications wen order arrives either so very disappointed.
Been here from the start this site has never let me down I shop here more than any other site they have pretty much everything I need
Over all I've been highly satisfied with my experience with wish. I've only had a few hiccups but they were resolved quickly and professionally.
Some stuff was good some stuff wasn't good. Hit and miss. If you want clothing prepare to get several sizes bigger to fit.
Not worth even bothering with... to many negative shipments... stolen money... slow mail... ill fitting clothes... your sizing us a nightmare...
J'achèterais toujours avec vous mais vous me chargez toujours des frais de transport! Alors, j'achètes toujours chez E Bay où je ne payes rien!
When you press the buy button price always goes up. The description of items are extremely unclear. The buying process is quite simple and if item not received they usually refund. However, it takes at least a month to receive purchase. If ordering multiple items from same buyer they refuse to ship together, which means paying double or multiple shipping fees usually greater than the purchase it self.
Bought a item
Never received it
Very disappointed i contacted you guys plenty of times but just gave me the same answer i will not be shopping here again
I've had so much fun shopping on Wish! I have never received a bad or poorly made item. I love all the jewelry. The clothes and shoes I've purchased for my grand daugters' 18 inch dolls are so inexpensive and good quality. You have a customer for life!
This was not my first time and I'm sure it won't be my last time, they have some good prices.as things I would not have thought about but can use.
Mostly satisfied just a little dissappointed in not getting some stuff. Like on some of american doll clothes
I really like shopping with Wish, I just hate when you get your order and the item is very tiny. But for the most part I am pretty satisfied. I enjoy it a lot.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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