Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Some times item doesn't with the picture. However customer service is great. Payments are refunded if you are not satisfied with item you purchased
Most of the time I find what I am looking for, more often than not I get what I paid for; there is the odd time where something has not been as described or arrives different (completely) or broken.
But I mostly get what I am looking for and I am learning how to weed out the crap vendors from the genuine sales/bargains/hard-to-find-items.
I was very happy with the product and the seller. It was just as advertised, and arrived quickly. I am looking forward to using it.
I only received one of five items ordered. I checked on my order and was told it was on the way to allow so much time. Follow up again and now too much time has passed. I'd like a refund before I order or recommend to others again.
Great products, easy ordering, fast shipping, easy returns!... HASSLE FREE! I shop at least 3 or 4 days a week.
Vast variety of items to choose from. Only negative is it takes about a month for you to get the item delivered.
Très hâte de les essayer. Très réaliste et juste la bonne dimension, tel qu'annoncé. Le doré n'a qu'à bien se préparer!
I was not happy with the ring I purchase it was not the one I order it didn't even fit and the wrong color
I'm sorry but I will not buy anything off wish anymore as the shipping is way too slow I will go back to ebay
I have been fairly satisfied with the items I have received. My complaint is about the site itself. They advertise item XXX for $13, then when you select something other than small or extra small the price goes up. Example: dog collar, advertised for $13, extra large is $34.00! $21.00 for an extra 6" of leash?! The other beef I have is the shipping charges are not readily visible. For the first part, why not have it advertised as $13-$34? I feel deceived when these changes happen. If all sizes are not the advertised price, then the post should say so up front.
It's great. But only one concern is shipping charges is too much. I think if it's free than more people can enjoy shopping at wish
With the price of most things I think that this site has great deals. The few times something never arrived or was damaged I received a full refund without a hassle. The only downside is that I've had jewelry that has broken easily or turned quickly. That is no fault of the site but I am more careful about what I purchase from now on. If you want something quickly this is not the site that can achieve that for you so shipping is slow but worth every penny if you are patient. I always recommend Wish.
One thing I would suggest to work on is the speed of shipping and sometimes products are listed one price and you go to buy to find out its a more expensive price that is not cool.
Thank you so much I always get what I ordered or get a fast conclusive response when there is a problem with my order.
I received all my items earlier than it said. They are very efficient. I love all the items I ordered. Will shop with them again in the future!
I absolutely love wish. I've bought clothes, shoes, jackets jewelry, wallets, watches, household items and so much more had a very low price.
The time it takes for the process of the order. I dont understand why it takes almost a month for regular, non express shipping. You took the shipping fee almost immediately and i didnt receive the order till almost the end of November.
Love shopping on wish! Great Prices and Wish has some great items! Just wish shipping was sooner! But a lot of items do come early!
Most of my orders are satisfied but others are a huge disappointment. Excample DRESS I BOUGHT WAS VERY CHEAPLY MADE AND NO WEAR NEAR WHAT THE PICTURE AND DESCRIPTON SAID IT WAS TO BE
Ordered gifts for Christmas in November and never received. They wanted me to wait additional days before refunding. And then tried to refund half my order instead of the whole thing.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account