Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Texas
1 review
9 helpful votes
Follow Danielle C.
Unfollow Danielle C.
Share Review
Report Review

The first (and last) time I used Wish, I ordered a few different items from two different sellers. From the first seller, one of the items was missing from the package, and the items I did actually receive were counterfeit. After attempting to contact customer service several times regarding the issues, I finally received a reply that made little sense (Im assuming the person that wrote it did not speak English very well) and did not even acknowledge the part about the missing item. I ended up getting a refund for only one out of the six items that were delivered (there were supposed to be seven) for the inconvenience of them being counterfeit, and it was on the cheapest item and did not include a refund for the shipping. The missing item was never acknowledged or refunded and after several more attempts to contact customer service regarding the item with no reply, I finally gave up and cut my losses. On an additional note, I find it absurd that there was an individual shipping cost on each of the items that cost as much as the item itself, when all of the items came in one shipment. I must have paid at least 5 times the actual cost to ship my very lightweight items in one shipment. As for the second seller that I ordered two items from, I waited and waited to receive until I all but forgot about the order. Several months after the order was placed, it came to my mind that I had never received them. I went to my order history, where it clearly showed on the tracking that they were never delivered. I then went to the request refund link and chose the reason item not received, however when I attempted to submit the request, I received an auto-reply that I was unable to receive a refund on items that were delivered more than 30 days ago. Obviously this made no sense as their own system showed that the item was never delivered! So I was forced to go through the message customer service option again, explaining to them what they should already be aware of, that I never received the items after waiting several months, and, of course, just want a refund that is rightly due back to me. God knows when, or if, I will ever hear back from customer service or receive my refund. The only thing I am sure of, is that I will never purchase another item from Wish again.

Date of experience: January 14, 2018
California
1 review
0 helpful votes
Follow Linda C.
Unfollow Linda C.
Share Review
Report Review

Great products at a discount price
January 14, 2018

I find many products that are on store shelves at half the price on Wish. The listing may say it is not going to arrive for 15-30 days but in my experience things have arrived in a week. I love Wish!

Date of experience: January 14, 2018
Georgia
1 review
0 helpful votes
Follow Casey L.
Unfollow Casey L.
Share Review
Report Review

Awesome products to buy from it's literally everything you want and cheaper. My only problem is sizing chart need better work and some products need better descriptions.

Date of experience: January 14, 2018
Canada
1 review
0 helpful votes
Follow John G.
Unfollow John G.
Share Review
Report Review

Could be better
January 14, 2018

I don't like when you send a new shopping list and the first 10-15 articles are already sold out. Shipping is expensive and the shipping time is too long. Service is good and response from headquarters is excellent.

Date of experience: January 14, 2018
Australia
1 review
0 helpful votes
Follow Margaret L.
Unfollow Margaret L.
Share Review
Report Review

I have always had excellent service from Wish. I made a purchase just before Christmas, unfortunately I was not happy with the item and within hours I had an email from Wish. Wish were amazing and within a short amount of time, I had a refund. Many thanks Wish, you are amazing.

Date of experience: January 14, 2018
Kansas
1 review
0 helpful votes
Follow Ashley J.
Unfollow Ashley J.
Share Review
Report Review

Wish
January 14, 2018

I love using wish app. Everything works the way it should but at a lower price then store like Walmart or target

Date of experience: January 14, 2018
Australia
1 review
0 helpful votes
Follow dave r.
Unfollow dave r.
Share Review
Report Review

Very good
January 14, 2018

The service is excellent deliverys could be qiucker but overall im very happy with the sevice some parcels take a lot longer than the date of delivery given too me

Date of experience: January 13, 2018
Canada
1 review
0 helpful votes
Follow Ian L.
Unfollow Ian L.
Share Review
Report Review

Arrived on time and good quality
January 14, 2018

Great experience arrived on time and a quality product I will definitely order through wish again!...

Date of experience: January 13, 2018
Arizona
1 review
0 helpful votes
Follow Crystal B.
Unfollow Crystal B.
Share Review
Report Review

Amazing customer service
January 14, 2018

Ordering from Wish has been pretty good so far. Whether Im satisfied or dissatisfied Wish has always made it right.

Date of experience: January 13, 2018
Australia
1 review
0 helpful votes
Follow Chris L.
Unfollow Chris L.
Share Review
Report Review

Will not be using this site again, still waiting on items that I purchased in August and September. I have sent posts regarding my items but no response

Date of experience: January 13, 2018
Washington
2 reviews
5 helpful votes
Follow Shari L.
Unfollow Shari L.
Share Review
Report Review

Very Satisfied
January 16, 2018

I was a bit skeptical at first because of all the negative reviews. But I decided to give wish.com a try anyway. In the past couple of months I have ordered about 20 items, mostly jewelry. One particular ring was received a size larger than ordered. I sent an email to them and got a reply within 24 hours stating that I could keep the ring and they have a refund on my account towards my next purchase. So far everything I have received has been what I expected, pricing and shipping was more than fair. I appreciate how quickly their customer service team got back to me, and I will continue to use them.

Date of experience: January 13, 2018
Wisconsin
1 review
0 helpful votes
Follow Brook M.
Unfollow Brook M.
Share Review
Report Review

Ratings of wish
January 14, 2018

Some things are good and some are not that's why I give it a 3 is kinda great and it's kinda not some products are terrible to get cuz they break easy or rip

Date of experience: January 13, 2018
New Jersey
1 review
0 helpful votes
Follow Lisle C.
Unfollow Lisle C.
Share Review
Report Review

That stuff i got I was very satisfied with but was very bummed about the stuff that I ordered but never received.

Date of experience: January 13, 2018
Australia
1 review
0 helpful votes
Follow Nicky D.
Unfollow Nicky D.
Share Review
Report Review

Im happy with this site. The only thing that really annoyed me. Was a couple of times I ordered items that looked nothing or very deceiving what the actual item looked like. But that only happened a couple of times. Other than that. Im very satisfied with the Wish site. Nicky

Date of experience: January 13, 2018
California
2 reviews
0 helpful votes
Follow Cheryl H.
Unfollow Cheryl H.
Share Review
Report Review

Reasonable, Reliable,
January 14, 2018

Always fun shopping on WISH everything Ive ordered has defiantly worth it, very satisfied always received what I ordered a a super price.

Date of experience: January 13, 2018
Minnesota
2 reviews
1 helpful vote
Follow Charles C.
Unfollow Charles C.
Share Review
Report Review

They have something for everyone.
January 14, 2018

The Wish app is really good I had a lot of good experiences purchasing from there and if you don't get your product they are great at getting you a refund they have a little of everything and something for everyone I recommend this app do anyone I would like to buy trinkets odds and ends clothing just order a size bigger on most clothing more gadgets than you can ever think of you will find things you didn't know existed but shipping can be slow for China to the US but overall really good app / web site

Date of experience: January 13, 2018
Australia
1 review
0 helpful votes
Follow Kim R.
Unfollow Kim R.
Share Review
Report Review

Wish is the best
January 14, 2018

Excellent good deals plenty of different products at a reasonable price, can always find lots of interesting things from beauty, clothing, kids toys, electronic, pet supplies, kitchen and bathroom supplies, watches, shoes, whatever you can possibly want its there

Date of experience: January 13, 2018
South Carolina
1 review
0 helpful votes
Follow Brenda W.
Unfollow Brenda W.
Share Review
Report Review

Have been blocked
January 14, 2018

DonT know why. I have tried to get some information on what happened, but havenT gotten an answer except to say nothing can be done. I would appreciate if someone could call me and see how we can fix this. I have enjoyed shopping with wish. Miss being able to shop. My number is *******390. Thanks, Brenda Wells.

Date of experience: January 13, 2018
1 review
0 helpful votes
Follow Barry M.
Unfollow Barry M.
Share Review
Report Review

I ordered in August and was told expected arrival dates in September. In October, I was told it might be late (changing the expected arrival date) and given the option to wait longer. When it never arrived, I applied for a refund and was told I applied too late (more than 30 days after original delivery date). I was cheated. I will continue to warn everyone I can about this scam until I get my money back.

Date of experience: January 13, 2018
Texas
2 reviews
0 helpful votes
Follow Sharon R.
Unfollow Sharon R.
Share Review
Report Review

Excellent sevice
January 14, 2018

I have be very happy with the way than saw handled and shipped speadly. Thank you for your request to respond to services.

Date of experience: January 13, 2018