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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Puerto Rico
1 review
0 helpful votes
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Excelente
January 15, 2018

Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente, Excelente,

Date of experience: January 15, 2018
Canada
1 review
0 helpful votes
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I keep on buying with wish because my overall experience is satisfying. It usually worths the price and rarely takes more than 3 months to arrive.

Date of experience: January 15, 2018
California
1 review
1 helpful vote
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Read all reviews and policies
January 15, 2018

A lot of the things don't like the picture so you have to be careful read all the reviews to see what other people said and it also takes really long for shipping and if you wait too long to tell them that you didn't get your item they tell you that they can't do anything. But if you try to tell them before 30 days at you still haven't received your item they tell you that you have to wait till after 30 days but would you wait to other 30 days I tell you there's nothing you can do. Also if you order multiple item for one person like say you order 3 pillows etc You're gonna have to pay shipping on every single one of your pillows even though you're ordering from the same exact store the same item but in 3. Shipping is overpriced as well you're better off just using eBay

Date of experience: January 15, 2018
Illinois
1 review
0 helpful votes
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I have experienced great customer service at WISH. The customer service representatives are very helpful when there is an issue with the order. I am a very loyal customer, due to the great customer.
However, WISH needs to work on improving the sizes of there clothing and shoes. I have ordered many clothing and shoe items from WISH. Many of those items were too small, but if the sizing had been accurate, the item should have fit or been to large. I wear a US size XL or XXL, but I have received items labeled 5xl from WISH that were still far too small. If WISH made their clothing sizes more accurate, I would shop there even more...

Date of experience: January 15, 2018
California
1 review
0 helpful votes
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I really love the site
January 15, 2018

I've never been dissatisfied with the wosh app. When something didn't work put wish cust service is excellent

Date of experience: January 15, 2018
Minnesota
1 review
0 helpful votes
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Review
January 15, 2018

Everything has been ok, so far. A few things either didn't work or didn't fit, but other than that, it's been ok.

Date of experience: January 15, 2018
Connecticut
2 reviews
1 helpful vote
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On some of my purchases I find them to be 2nd quality! Sewing was terrible on the pillow covers I purchased! Garden light arrived with no plug and was shown with a plug! Weary of making future purchases!

Date of experience: January 15, 2018
Canada
1 review
0 helpful votes
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Items fro Wish
January 15, 2018

Some Items are small or a bit cheap but mostly expansive ones are good. Satisfy in General, They are some which ar the same prize as here in Canada. It must be revised

Date of experience: January 15, 2018
Illinois
1 review
0 helpful votes
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Sometimes they will show a price but then when you click on it, the price changes to something else.

Date of experience: January 15, 2018
Ohio
3 reviews
5 helpful votes
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Wish I never
January 18, 2018

With all of their heavy marketing before Thanksgiving, I thought I'd give them a try. I did my research and understood that they were based in China so I knew delivery would take a while. If you noticed their advertising stopped after Thanksgiving. This is because it takes a minimum of 3-4 weeks to get your merchandise. Which meant that I was smart to order a couple of days before Thanksgiving. My deliveries were projected to arrive between December 18 and Jan. 2nd. Surprisingly I received 4 out of the 6 items I purchased between the 18th and 23rd of Dec. I received the last 2 items last week around Jan. 9th. Honestly no big deal since the main items I wanted came in time for Christmas for my child (Peppa Pig figurines) which were good enough quality. Other than that particular item the rest of the the things were of very cheap quality. Seriously I've gotten better quality from Dollar Tree items. The size and quality of their items are greatly misrepresented. Very cheaply made. If you want to save money go to a dollar store or a thrift store. It was a wish alight. Lesson learned.

Date of experience: January 15, 2018
Florida
1 review
0 helpful votes
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I love Wish!
January 15, 2018

Everything I have order has been spot on. Have had a couple of small issues but customer service has been excellent.

Date of experience: January 15, 2018
California
1 review
0 helpful votes
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Wish it took less time to arrive!.
January 15, 2018

Im satisfied with wish and my purchases also i like how if my item is damaged i can ask for a replacement or refund or if im just overall dissatisfied with my purchase, the only thing that im not satisfied with is the long time it takes for my purchases to arrive or even some purchases never make it to yourhouse.

Date of experience: January 15, 2018
Canada
1 review
0 helpful votes
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Excellent
January 15, 2018

They give excellent service. I feel very comfortable shopping in this site. And i will tell others about this amazing site.

Date of experience: January 15, 2018
Washington
1 review
0 helpful votes
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925 silver
January 15, 2018

Sometimes shipping id more then post when you get to shopping cart. There should be discounts for morr then one of the same

Date of experience: January 14, 2018
New York
1 review
0 helpful votes
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I love wish
January 15, 2018

I have gotten several things from wish over the yrs i have had no issuers with them there9quality of the products are great

Date of experience: January 14, 2018
New Jersey
1 review
0 helpful votes
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Overall one happy lady
January 15, 2018

I enjoy getting things from wish. There have been a few times shipping took twice as long as expected. But I've never had any broken items. And have been happy with all of my purchases.

Date of experience: January 14, 2018
Texas
1 review
0 helpful votes
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I wish the tracker was a lot more accurate but the site is great. The options are seemingly limitless and there are conversion tables to help you get just the right size, you are allowed to stack coupons for even better deals, the quality of everything (except in my experience the jewelry) was amazing when I received the product, you are sure to get your product before the estimated "due" date, and unless you are trying to buy a snap ton of items, you are going to get a great deal even without stacking coupons for the products come straight from the country. Wish is great. I have recommended to all of my coworkers and will continue to recommend this app.

Date of experience: January 14, 2018
Australia
2 reviews
12 helpful votes
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You will get what you pay for
January 15, 2018

It's not that good. I ordered a couple of things from wish. Products of wish are not of good quality. That's why they have very low prices.

Date of experience: January 14, 2018
California
1 review
0 helpful votes
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Very satisfied
January 15, 2018

The prices are great, products are super cute and useful. I've even found things I never expected. You just have to search and then compare vendors' prices and shipping.

Date of experience: January 14, 2018
Australia
1 review
0 helpful votes
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I have purchased an item that was cancelled as wil as my money got stolen so I will never recommend anyone to use wish for shopping online because it a bad shopping app

Date of experience: January 14, 2018