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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Alabama
1 review
1 helpful vote
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Very Dissatisfied
January 20, 2018

Every clothing item that I bought was way too small! I ordered them much bigger than what I actually wear and still... ended up just donating it all to the thrift store.

Date of experience: January 17, 2018
California
3 reviews
10 helpful votes
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Horrible company!
January 20, 2018

The worst online company I have ever used! I ordered two hoodies and because I knew that they were made in China, I ordered two sizes larger then my normal size. When I received them, they were still two or three sizes too small. I sent a message to their customer service letting them know. They said I had to take pictures of them or my message could not go through. I attached a sample photo of something from my computer documents just to send my message. I am 80 years old and do not own a camera nor do I know how to do the technical stuff they instructed me to do. Make long story short, They closed my ability to even communicate with them after I politely explained this and tried several times. Each time I got the same response. They obviously didn't even read my messages. No help at all for my situation. After the third try, they closed my options to even communicate with them and no more responses from them. I found an 800# and called it. The recorded message instructed me to only communicate with them from their website. No more options for me. I am stuck with the hoodies I can't wear. Don't buy from this HORRIBLE Company!

Date of experience: January 17, 2018
North Carolina
1 review
1 helpful vote
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Experience with wish is excellent
January 20, 2018

The experience with wish has been excellent in all aspects, products, delivery and customer service.

Date of experience: January 17, 2018
Australia
1 review
0 helpful votes
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Amazing Products! Amazing Prices
January 20, 2018

I WISH I had more money, cause everytime I log on, I see more n more cool stuff I want to buy! My WISH list is Huge! Even at incredible prices, I could spend thousands!

Date of experience: January 16, 2018
New Jersey
1 review
0 helpful votes
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Fast delivery, daughter very happy
January 20, 2018

No complaints. Item was as shown. Received it earlier than promised. Wife enjoys the items she had bought in the past.

Date of experience: January 16, 2018
Canada
1 review
0 helpful votes
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Perfect
January 20, 2018

The item was good arrived in a good delay ill really appréciate the good services of wish thanks again

Date of experience: January 16, 2018
Oregon
1 review
0 helpful votes
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Great site
January 20, 2018

Quality products at amazing price Points! Be prepared for a wait for your products to come but worth every penny! Thank you Wish!

Date of experience: January 16, 2018
Tennessee
1 review
0 helpful votes
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Quality and delivery time awesome
January 20, 2018

Love shopping on wish, quality of the items purchased great and delivery time awesome 99% of the time earlier than I expected, but if ever an item was to be a bit late wish informed me of this and kept in touch till I received my items.
My overall experience shopping with your company is awesome. I love it.

Date of experience: January 16, 2018
Tennessee
1 review
1 helpful vote
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What happened
January 20, 2018

I ordered several things from wish some things I was totally disappointed with other things I was completely satisfied with. My last order I did not receive any of my seven items, that is why I deleted the Wish app.

Date of experience: January 16, 2018
Illinois
1 review
0 helpful votes
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I love wish
May 5, 2021

One of the best sites. I order off of there once or twice a month love this site. It takes two or three weeks to get to you but it's worth the wait and if order isn't right they make sure that they make it right either refund in your money or sending you a new product

Date of experience: January 16, 2018
California
1 review
0 helpful votes
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Overall approval
January 20, 2018

Just not quite enough to get the full five stars, but will use it repeatedly. Lots of fun and interesting stuff at very reasonable prices.

Date of experience: January 16, 2018
Texas
1 review
0 helpful votes
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Mostly satisfied
January 20, 2018

Everything I've gotten from Wish I have loved except for the rings. They all said 925 sterling silver. Not plated. But after wearing the rings for only a short
Period of time the silver wears off revealing the base metal underneath. Oh well, you get what you pay for.

Date of experience: January 16, 2018
Florida
1 review
0 helpful votes
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Amazing site
January 20, 2018

Great deals and great customer service couldn't ask for a more easy experience. Way cheaper than any other sites and products are not that bad

Date of experience: January 16, 2018
Virginia
1 review
0 helpful votes
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Best experience I've had in a while
January 20, 2018

The product I bought was exactly as described showed up earlier than expected and the overall expectations were exactly as paid for

Date of experience: January 16, 2018
Minnesota
1 review
0 helpful votes
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I love wish
January 19, 2018

Wish is absolutely a great site. The prices are low and quality is good. Shipping is a bit slow but if you can be patient its worth the wait.

Date of experience: January 16, 2018
Germany
2 reviews
0 helpful votes
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I have been pleasantly surprised on the quality of the products that I have received from Wish. If I'm in need of an item faster, more often than not, I'm able to find what I'm looking for with expedited shipping. I have received 99% of what I've ordered with the exception of one item and Wish went above and beyond my expectations to help me get my money back so I could order the item again. Thank you Wish.com you're AWESOME!

Date of experience: January 16, 2018
Maryland
1 review
0 helpful votes
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Satisfied
January 19, 2018

Everything i ordered look just it on the website. The sizes and colors were correct. The order was delivered with out any delays.

Date of experience: January 16, 2018
Florida
1 review
0 helpful votes
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Awesome
January 19, 2018

Great product, exactly as described. Slow delivery, but thats why the price is low. Will definitely order again.

Date of experience: January 16, 2018
Florida
1 review
1 helpful vote
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Happy with my many purchases.
January 19, 2018

Have received most everything I have ordered and am happy with them.
I ordered a rear view mirror camera a while back and have not received that as of yet.

Date of experience: January 16, 2018
Missouri
1 review
0 helpful votes
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Love it
January 19, 2018

Wish has always been good to me.if its not right they will make it right for me. I will be buying more from wish.com

Date of experience: January 16, 2018