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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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Every clothing item that I bought was way too small! I ordered them much bigger than what I actually wear and still... ended up just donating it all to the thrift store.
The worst online company I have ever used! I ordered two hoodies and because I knew that they were made in China, I ordered two sizes larger then my normal size. When I received them, they were still two or three sizes too small. I sent a message to their customer service letting them know. They said I had to take pictures of them or my message could not go through. I attached a sample photo of something from my computer documents just to send my message. I am 80 years old and do not own a camera nor do I know how to do the technical stuff they instructed me to do. Make long story short, They closed my ability to even communicate with them after I politely explained this and tried several times. Each time I got the same response. They obviously didn't even read my messages. No help at all for my situation. After the third try, they closed my options to even communicate with them and no more responses from them. I found an 800# and called it. The recorded message instructed me to only communicate with them from their website. No more options for me. I am stuck with the hoodies I can't wear. Don't buy from this HORRIBLE Company!
The experience with wish has been excellent in all aspects, products, delivery and customer service.
I WISH I had more money, cause everytime I log on, I see more n more cool stuff I want to buy! My WISH list is Huge! Even at incredible prices, I could spend thousands!
No complaints. Item was as shown. Received it earlier than promised. Wife enjoys the items she had bought in the past.
The item was good arrived in a good delay ill really appréciate the good services of wish thanks again
Quality products at amazing price Points! Be prepared for a wait for your products to come but worth every penny! Thank you Wish!
Love shopping on wish, quality of the items purchased great and delivery time awesome 99% of the time earlier than I expected, but if ever an item was to be a bit late wish informed me of this and kept in touch till I received my items.
My overall experience shopping with your company is awesome. I love it.
I ordered several things from wish some things I was totally disappointed with other things I was completely satisfied with. My last order I did not receive any of my seven items, that is why I deleted the Wish app.
One of the best sites. I order off of there once or twice a month love this site. It takes two or three weeks to get to you but it's worth the wait and if order isn't right they make sure that they make it right either refund in your money or sending you a new product
Just not quite enough to get the full five stars, but will use it repeatedly. Lots of fun and interesting stuff at very reasonable prices.
Everything I've gotten from Wish I have loved except for the rings. They all said 925 sterling silver. Not plated. But after wearing the rings for only a short
Period of time the silver wears off revealing the base metal underneath. Oh well, you get what you pay for.
Great deals and great customer service couldn't ask for a more easy experience. Way cheaper than any other sites and products are not that bad
The product I bought was exactly as described showed up earlier than expected and the overall expectations were exactly as paid for
Wish is absolutely a great site. The prices are low and quality is good. Shipping is a bit slow but if you can be patient its worth the wait.
I have been pleasantly surprised on the quality of the products that I have received from Wish. If I'm in need of an item faster, more often than not, I'm able to find what I'm looking for with expedited shipping. I have received 99% of what I've ordered with the exception of one item and Wish went above and beyond my expectations to help me get my money back so I could order the item again. Thank you Wish.com you're AWESOME!
Everything i ordered look just it on the website. The sizes and colors were correct. The order was delivered with out any delays.
Have received most everything I have ordered and am happy with them.
I ordered a rear view mirror camera a while back and have not received that as of yet.
Wish has always been good to me.if its not right they will make it right for me. I will be buying more from wish.com
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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