Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Laurence P.
Unfollow Laurence P.
Share Review
Report Review

I don't know.
January 20, 2018

This purchase was over 100 days ago and you want me to remember and only give me a 24 digit order number?

Date of experience: January 17, 2018
Canada
1 review
0 helpful votes
Follow Brillexperts I.
Unfollow Brillexperts I.
Share Review
Report Review

Very nice place to shop
January 20, 2018

Very nice happy with the products if shipping could be more fast that yould be amazing :) good and honest place for shopping

Date of experience: January 17, 2018
Australia
1 review
0 helpful votes
Follow Ian P.
Unfollow Ian P.
Share Review
Report Review

Fantastic
January 20, 2018

I have never had a problem with wish the product's have always been in good condition when they got here

Date of experience: January 17, 2018
Michigan
1 review
1 helpful vote
Follow Suzanne E.
Unfollow Suzanne E.
Share Review
Report Review

Very unhappy
January 20, 2018

Im very unhappy about getting my refund. I was suppose to get it a couple days ago and i still dont have it

Date of experience: January 17, 2018
Florida
1 review
0 helpful votes
Follow Michele K.
Unfollow Michele K.
Share Review
Report Review

Not happy
January 20, 2018

Have have several things not working or never received after emailing and then way past refund date usually hard to get ahold of

Date of experience: January 17, 2018
Canada
1 review
0 helpful votes
Follow Eric L.
Unfollow Eric L.
Share Review
Report Review

Excellent
January 20, 2018

Tres bonne experience j'ai été très satisfait du suivi j'étais déçu du produit mais on ma rembourser imimmédiatement

Date of experience: January 17, 2018
New Jersey
2 reviews
0 helpful votes
Follow Tammy S.
Unfollow Tammy S.
Share Review
Report Review

Always enjoy wish
January 20, 2018

I visit Wish mutiple times everyday. The prices are good and quality as well. I have always been satisfied with my purchases. On one purchase, there was damage in shipping. Notified them and sent a pic. It was immediately replaced.

Date of experience: January 17, 2018
Connecticut
1 review
0 helpful votes
Follow Melissa S.
Unfollow Melissa S.
Share Review
Report Review

Excellent
January 20, 2018

Excellent nice item one was leaking but the company is taking excellent care for the matter. This is an excellent company I will definitely be buying from them again, highly recommend.

Date of experience: January 17, 2018
Illinois
1 review
0 helpful votes
Follow Doug B.
Unfollow Doug B.
Share Review
Report Review

I haven't had a bad experience with Wish and don't expect to. So far everything I've ordered has been just as described and what I expected. The selection of products is just astounding. Couldn't be happier with Wish.

Date of experience: January 17, 2018
Alabama
1 review
0 helpful votes
Follow Sandra D.
Unfollow Sandra D.
Share Review
Report Review

Refund
January 20, 2018

Some one stole packages didn't receive them I want refund please change where packages to go too for now on

Date of experience: January 17, 2018
Canada
1 review
0 helpful votes
Follow Crissy F.
Unfollow Crissy F.
Share Review
Report Review

Wish has some exquisite products.
January 20, 2018

As stated in title, most products are unique and very well made. Ive bought many items and when I wasnt satisfied they would reimburse me. Thank you Wish.

Date of experience: January 17, 2018
South Carolina
1 review
0 helpful votes
Follow Johnny A.
Unfollow Johnny A.
Share Review
Report Review

Not what I expected
January 20, 2018

After charging it for 24hrs the vibration is not strong I will be sending this item back and may be order something different

Date of experience: January 17, 2018
Florida
1 review
1 helpful vote
Follow Karen R.
Unfollow Karen R.
Share Review
Report Review

Wish is fantastic!
January 20, 2018

I only have had two items not be delivered out of the many I have ordered. When I contacted wish about it, they were quick in their response and in giving me my refunds. I love wish. It allows me to get things I need for a great price that I otherwise wouldn't be able to get being a single mom.

Date of experience: January 17, 2018
Pennsylvania
1 review
2 helpful votes
Follow Adella C.
Unfollow Adella C.
Share Review
Report Review

Sorry not sorry
January 20, 2018

Great prices! Luv it I order a lot and because of that I sometimes forget what all I order therefore I never receive notifications on if Im not going to receive an item end up waiting even longer and instead of still sending me my item I get a refund. If I wanted a refund I would have asked, never an explanation on why I didnt receive the item. Then I have to reorder the item and wit all over again. This can be frustrating. But over it will not stop me from shopping

Date of experience: January 17, 2018
Germany
1 review
0 helpful votes
Follow Marissa L.
Unfollow Marissa L.
Share Review
Report Review

I have bought many times at wish. The quality is OK and some of the sutff comes faster than expected (ca. 2 weeks) Although sometimes the stuff comes late, they will directly refund you if is over the delivery time( I always use Klarna). Support team also answers in 24 hours. Price and quality matches.

Date of experience: January 17, 2018
Illinois
1 review
1 helpful vote
Follow Chelsey R.
Unfollow Chelsey R.
Share Review
Report Review

Awesome app!
January 20, 2018

Great prices & service! Love it! I have had nothing but great things come from wish! It takes shopping to a whole new level! Prompt service and the products usually come early!

Date of experience: January 17, 2018
Kansas
1 review
0 helpful votes
Follow Marta Z.
Unfollow Marta Z.
Share Review
Report Review

Everything I ordered was received in a timely fashion. Communication was great regarding shipment of product.

Date of experience: January 17, 2018
South Carolina
1 review
0 helpful votes
Follow Chelsie S.
Unfollow Chelsie S.
Share Review
Report Review

Great for the price!
February 18, 2021

I love using Wish, especially for little kitchen gadgets. I dont always have really high expectations because the prices are so low, but a lot of the items Ive received have been really good quality. If you can wait for shipping, its a great way to save money.

Date of experience: January 17, 2018
New Hampshire
1 review
0 helpful votes
Follow Dave D.
Unfollow Dave D.
Share Review
Report Review

Incredible!
January 20, 2018

This is a great site! I plan on returning to this site over and over again in the future... Pricing is great, shipping be somewhat faster but overall is a nice site to go to. If you can't find what you are looking for you just have to look a little harder!

Date of experience: January 17, 2018
Australia
1 review
0 helpful votes
Follow Edmund C.
Unfollow Edmund C.
Share Review
Report Review

Good services
January 20, 2018

I am sorry as I have wrongly comment on the services provided by Kogan.com but not from WISH>

Please ignore my previous review.

However, I am quite happy with the WISH services.

Thank you

Date of experience: January 17, 2018