Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My experience was great and love to continue buying from wish. Thanks for your site and hoping to purchase more in the further
Se vším sem maximálně spokojen, jen tak dál. Jen některé zásilkové společnosti jsou katastrofa, ale s tim se nedá nic dělat. Držím palce ať vám to stále jde.
Satisfied with wish, only one thing that makes me angry is when they give a discount to a customer and the customer tries to use the discount on a purchase and the purchase is canceled by the store or wish. The discount disappears and the customer does not receive the discount earned on purchase at wish back. It makes me very angry.
Sometimes the products do not arrive and no explanation is given as to why the product does not arrive
This ends up frustrating
I love shopping in the wish app. Wide variety cheap prices and good quality. Only down fall is you don't always get exactly what you order and sometimes you don't get the item at all.it takes about a moth to get here because it comes from china.
I like wish alot because all of the products are great and affordable. And the shipping process is vreat as well.
Wish è un modo pratico di ordinare quello che si desidera risparmiando, anche se le consegne richiedono un po' di pazienza.
I have been using Wish for more than a year and have been extremely pleased with the app. Although I have had a few issues with not receiving an item, getting the wrong item or items being broken in transit, Wish has corrected the problem or refunded my order straight away. Excellent customer service! I love the variety of products I see on Wish and I will continue using the app for future purchases. I have never had any problem with the credit card/bank card side of the app and I feel that my money and information is safe. I recommend this app all the time to people who compliment items I've purchased from Wish! LOVE IT!
Great. Good to shop. Easy to look at. Every thing, lot of choices makes it very easy to keep shopping. Different colours and similar stuff
All the clothing is designed for skinny little Asian Barbie dolls with no curves, and cheap quality materials
All and all things have been pretty good lately, the only problem is the it takes to receive your purchase if they could cut the shipping time down that would be great.
In spite of the quality of some of the items and the sizing being a challenge, this has no reflection on the service Wish provides. I have always had very good service with my account and the way I navigate the page. That's what keeps me coming back.
Shopping at wish is great and easy. It could been bit easier to find things when there is a option which categories.
I love your website. I just wish that you could add some product together to save on shipping. It would be nice to save on the shipping some how. I understand that that is were you make most of your money. On over over a certain amount or quantity maybe cut a break. Something to think about.
Al momento non posso ancora dare un giudizio, perchè non l'ho ancora usato. Non avendo ancora ricevuto la spiritiera. Grazie
The articles we buy never arrive on the dates you say and the size XXL is too small. Quality is good and the pics show the article in a right way.
I loved the fact there was a chance to win gift cards thru the rewards area. Now you have to have so many points to even get a good discount and i dont quite understand what happened with the first look thing cuz i got to pick free products to test out and review but now the option to do so is completely removed from my page. I have bought and reviewed alot of products from wish but i actually have not bought anything in a while now because of the changes. I have actually thought about uninstalling all together and just buying from ebay
No good service no good items no good time no good service no good items no good time no good service no good items no good time no good service no good items no good time no good service no good items no good time
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account