Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Florida
3 reviews
0 helpful votes
Follow Laureen H.
Unfollow Laureen H.
Share Review
Report Review

Just what I wanted! ;)
February 24, 2018

Took longer than expected but pleased with product overall. Normally packages arrive within 2 weeks but this one took longer. I'm very satisfied with the color and style.

Date of experience: February 21, 2018
Colorado
1 review
2 helpful votes
Follow Kayan S.
Unfollow Kayan S.
Share Review
Report Review

Wish customer for LIFE
February 24, 2018

The prices are great, shipping cheap so I don't mind waiting for my purchase. When I do not receive my products for any reason, I get refunded. If it is damaged I get refunded, if it doesn't fit and have to return it they sand me a label to ship it back, yes it cost a little to send it back but it is not much and is worth it. Once it is received I get refunded. I never have lost money with Wish and for that I am very thankful because due to being on a fixed income (tiny income at that) I would go without a lot of nice thing that most people take for granted like cloths, home decor, and bedding. I am very grateful for Wish and will never stop being a faithful customer.

Date of experience: February 21, 2018
Singapore
1 review
1 helpful vote
Follow Wee S.
Unfollow Wee S.
Share Review
Report Review

All of u r well done.
February 24, 2018

It anything happen with my order, your customer support group will reply me very fast, so i happy shopping with WISH! Well done!

Date of experience: February 21, 2018
California
1 review
0 helpful votes
Follow Konitha C.
Unfollow Konitha C.
Share Review
Report Review

Not happy
February 24, 2018

I order a few items and some were pictures and i asked a question about the photos and never ever got a response. Was not happy at all after spending alot of money

Date of experience: February 21, 2018
Ireland
1 review
0 helpful votes
Follow Maria M.
Unfollow Maria M.
Share Review
Report Review

Happy Shopping with WISH
February 24, 2018

I have all my shopping with WISH a fantastic experience.
All my stuff comes on time and some times even earlier.
Please people remenber to get a bigger size than yr own size. That's somethings I have learned. I'm not complaining.
I am addicted to shop with WISH. I love it LOVE WISH

Date of experience: February 21, 2018
Canada
1 review
0 helpful votes
Follow Steven V.
Unfollow Steven V.
Share Review
Report Review

Lots of items to choose from
February 24, 2018

Lots of new items and gadgets to chose from. The prices are great and delivery is quick. They also have a 10 day refund/return policy at no cost which is a great incentive to order through Wish.com.

Date of experience: February 21, 2018
California
1 review
0 helpful votes
Follow Ignacio S.
Unfollow Ignacio S.
Share Review
Report Review

Dont like it
February 24, 2018

My order was broke, what can i do is for my nephew birthday and is broke i dont know if wish or was the shipping but is broked 0 i dont like it your service sorry about that but is very bad i send you a message and you never sens me back

Date of experience: February 21, 2018
Indiana
2 reviews
0 helpful votes
Follow Michael S.
Unfollow Michael S.
Share Review
Report Review

Love Wish
February 24, 2018

I always find great deals and hard to find items.
Clothes and gadgets and even some auto parts.
I look here most of the time before ebay

Date of experience: February 21, 2018
NL
1 review
0 helpful votes
Follow T M.
Unfollow T M.
Share Review
Report Review

Ordered a lot of products over the years. Sometimes it was not satisfying cause it was broken or not the promised product, but Wish always help you out untill youre content.

Date of experience: February 21, 2018
Montana
1 review
0 helpful votes
Follow Velvet A.
Unfollow Velvet A.
Share Review
Report Review

The only time there was an issue was I had ordered a striped long sleeve women jacket paid $10.00, ended up with a short sleeve tee shirt with stripes. That was never cleared up
So now I don't buy my clothes from wish Only gadgets and kids things.

Date of experience: February 21, 2018
France
1 review
0 helpful votes
Follow christine d.
Unfollow christine d.
Share Review
Report Review

Bon site
February 24, 2018

La plupart des articles sont très corrects, dommage que certaines livraisons soient si longues. Plusieurs articles ne sont jamais arrivés.
Par contre, le service après-vente est génial, très réactif. Les personnes sont très sympatiques.

Date of experience: February 21, 2018
Portugal
1 review
0 helpful votes
Follow Manuela Q.
Unfollow Manuela Q.
Share Review
Report Review

Parabéns!
February 24, 2018

Vendedor recomendado. Chegou rápido, artigo de qualidade e bonito. Adorei! Parabéns ao vendedor e ao Wish!

Date of experience: February 21, 2018
Michigan
1 review
0 helpful votes
Follow Cheryl M.
Unfollow Cheryl M.
Share Review
Report Review

I love the site and usually like what actually arrives. The arrival time is a bit more than the advertised If you can wait two weeks. Many items never make it although Wish is good about competition. My biggest complaint was I didnt receive 2 pretty good amount of money items and tracking said I did. I went through a complete royal run around with post office and never have received compensation.

Date of experience: February 21, 2018
Brazil
1 review
0 helpful votes
Follow Kelly E.
Unfollow Kelly E.
Share Review
Report Review

Ótimo
February 24, 2018

Demora para chegar mas os produtos são de qualidade e os preços são bem acessíveis e facilitam bastante o modo de pagamento.

Date of experience: February 21, 2018
Mexico
1 review
0 helpful votes
Follow aldrin L.
Unfollow aldrin L.
Share Review
Report Review

Me gusta lo que venden
February 24, 2018

He comprado un par de veces la verdad me han gustado las cosas que sí me han llegado lo que no me ha gustado Y entiendo que ellos no venden son intermediarios Pero qué mal que los hagan quedar mal por no mandar la mercancía Aunque ese rumbo Elsa y todo pero a final de cuentas pues uno está esperando un producto y pasa el tiempo se cumple y pues que resulta que no enviarán las cosas

Date of experience: February 21, 2018
Germany
1 review
0 helpful votes
Follow Keith T.
Unfollow Keith T.
Share Review
Report Review

Keith
February 24, 2018

Great site, cool and unique items for home, auto and just about everything you could possibly imagine

Date of experience: February 21, 2018
Australia
1 review
0 helpful votes
Follow Tara S.
Unfollow Tara S.
Share Review
Report Review

I love it
February 24, 2018

Wish is my friend i love it some things are disappointing but most thing are great there is a lot of thing i would like on wish but need lots of money i try to buy things every week

Date of experience: February 21, 2018
Belgium
1 review
0 helpful votes
Follow Christophe B.
Unfollow Christophe B.
Share Review
Report Review

Easy, fun and cheaper
February 23, 2018

Im very happy to buy on WISH because it is funny, colored, cheaper, many things to see, much pleasure, quickly, high quality

Date of experience: February 21, 2018
Georgia
1 review
0 helpful votes
Follow Cathy F.
Unfollow Cathy F.
Share Review
Report Review

Very pleased
February 23, 2018

The only objective is the time it takes for the merchandise to come other then that it's good quality stuff

Date of experience: February 21, 2018
Arizona
2 reviews
0 helpful votes
Follow Jessica B.
Unfollow Jessica B.
Share Review
Report Review

Wish is amazeballs!
February 23, 2018

I LOVE this app! Find great stuff so cheap on the daily! I look forward to shopping every day to see what's been added ;)

Date of experience: February 21, 2018