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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Omar A.
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Clarity needed with some vendors.
February 23, 2018

I love shopping with this site. Only problem I have is when buying items under a time limit. Sometimes, the photo doesn't match the product. I thought I got a great deal on a gift, but think I ordered the wrong one. I'll have to wait and see. Even when things have not lived up to expectations, the customer service team bent over backwards to make me satisfied. Thats why ill always use Wish.

Date of experience: February 21, 2018
New Jersey
1 review
0 helpful votes
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This site is amazing.
February 23, 2018

Aside from the small percentage of low quality product, this site is amazing. Almost Every thing you get is in great condition and is so cheap. I will continue shopping on Wish.

Date of experience: February 21, 2018
Mexico
1 review
0 helpful votes
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It's good my opinion
February 23, 2018

I have made various orders, some of them have get on time, but others have arrived off on time and my pays have been refunded

Date of experience: February 21, 2018
Wisconsin
1 review
0 helpful votes
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Too 'Sneaky'
February 23, 2018

Getting awfully deceptive in what you order and what you think you ordered.

1) Ordered Sharpie (desc. Said 12 diff. Colors) Order page did say 1 Blue, but then desc. Should have been modified.
2) Order pack of 10 pcs. Toilet tablets, received ONE
3) Ordered one wall outlet USB charging cube, fell apart first time I moved it.

Used to buy a lot, used to suggest WISH to friends. Won't be doing either one anymore

Date of experience: February 21, 2018
California
1 review
0 helpful votes
Follow Obdulia F.
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Hola wish!
February 23, 2018

Lo único en que no estoy satisfecha es que no me mandan todo el producto que pido cuando ago un pedido dice las piezas que vienen. Ya van 2 veces que no me llegan todas las piezas de los productos.

Date of experience: February 21, 2018
Canada
1 review
0 helpful votes
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I remember first time to buy blue trousers from you. Unfortunately, you send me white colors. So I buy it again. Meanwhile, I dislike the shipment date wait for one week more. Sometimes I wait for one or two months. This is not acceptable because we all believe trust in business. If you always delay send the stuff to somewhere else, how people trust you.
You must improve quality because all stuffs are easily broken down. For example, I buy webcam from you but it can't work for 3 months.

Date of experience: February 21, 2018
Brazil
1 review
0 helpful votes
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Ótimo app para comprar.
February 24, 2018

O aplicativo é ótimo para realizar compras, porem demora muito para chegar os produtos alguns até passa a data prevista, Para a entrega.

Date of experience: February 21, 2018
GB
1 review
0 helpful votes
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Excellent
February 24, 2018

Service was good - notified order received then despatched with an expected by date. Order came quicker than expected. Product as described and value for money. Overall very pkeased.

Date of experience: February 21, 2018
Nevada
2 reviews
0 helpful votes
Follow Angel F.
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You Can't Expect Quality With Everything From Here but some things are good. I usually get things for my nail Designs here. They're Great For That. I use the eyebrow liquid very good too. Not Much Else

Date of experience: February 21, 2018
Germany
1 review
0 helpful votes
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Korrekt
February 23, 2018

Megbizható, gyors,... Jó munkát végeznek. Eddig amit rendeltem 80%-ban meg érkezett..

Date of experience: February 21, 2018
Florida
1 review
0 helpful votes
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My ring purchase
February 23, 2018

It came when it was scheduled to and it was what I ordered. Customer service was very polite and also very helpful

Date of experience: February 21, 2018
District of Columbia
1 review
0 helpful votes
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Love the way they do everything!
February 23, 2018

Hello,
They have great pictures, prices, discriptions, shipping, & customer, services. I've shopped with them for 4 or 5 years now & they've improved all of their issues for the better on everything.
Thanks for asking.
Sherene R. Thompson

Date of experience: February 21, 2018
Colorado
2 reviews
0 helpful votes
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Lateness
February 23, 2018

Some items arrive long after the delivery date stated in the ship notice. I like the tremendous selection and prices. I don't mind waiting weeks but some times orders are late and tracking is not helpful.

Date of experience: February 21, 2018
Belgium
1 review
0 helpful votes
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Souvent la qualité n'est pas au top
February 23, 2018

Le délai de livraison n'est pas respecté et j'attends toujours des colis qui ne sont pas encore arrivés

Date of experience: February 21, 2018
GB
1 review
0 helpful votes
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This wish site is a blessing
February 23, 2018

Very good site used it time an time again no problems at all even if the item does not turn up so helpful on return of items as well could not be more polite

Date of experience: February 21, 2018
Canada
1 review
0 helpful votes
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Satisfied
February 23, 2018

Good customer service and products. A few glitches were dealt with in timely and courteous manner. Will continue shopping.

Date of experience: February 21, 2018
GB
1 review
0 helpful votes
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Love this app
February 23, 2018

Wish is great for cheap deals... yes the delivery is a bit of a wait but so what if your getting it free.

Date of experience: February 21, 2018
California
1 review
0 helpful votes
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No customer service solution whatsoever
February 23, 2018

7 emails back and Forth and no solution to my referral promo code not working. I dont have time for that so wish will loose my referral business

Date of experience: February 21, 2018
Pennsylvania
1 review
0 helpful votes
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Great product and cheap
February 24, 2018

My product came in faster than what they said. My husband loved it. The price was over 50% cheaper than what other stores asked. The product was just as good if not better

Date of experience: February 21, 2018
Ireland
1 review
0 helpful votes
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Unhappy with purchases
February 23, 2018

Purchases are mostly late arriving and sometimes they never arrive. It is on rare occasions they arrive early or on time. Quality is not as described by the seller.

Date of experience: February 21, 2018