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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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I love shopping with this site. Only problem I have is when buying items under a time limit. Sometimes, the photo doesn't match the product. I thought I got a great deal on a gift, but think I ordered the wrong one. I'll have to wait and see. Even when things have not lived up to expectations, the customer service team bent over backwards to make me satisfied. Thats why ill always use Wish.
Aside from the small percentage of low quality product, this site is amazing. Almost Every thing you get is in great condition and is so cheap. I will continue shopping on Wish.
I have made various orders, some of them have get on time, but others have arrived off on time and my pays have been refunded
Getting awfully deceptive in what you order and what you think you ordered.
1) Ordered Sharpie (desc. Said 12 diff. Colors) Order page did say 1 Blue, but then desc. Should have been modified.
2) Order pack of 10 pcs. Toilet tablets, received ONE
3) Ordered one wall outlet USB charging cube, fell apart first time I moved it.
Used to buy a lot, used to suggest WISH to friends. Won't be doing either one anymore
Lo único en que no estoy satisfecha es que no me mandan todo el producto que pido cuando ago un pedido dice las piezas que vienen. Ya van 2 veces que no me llegan todas las piezas de los productos.
I remember first time to buy blue trousers from you. Unfortunately, you send me white colors. So I buy it again. Meanwhile, I dislike the shipment date wait for one week more. Sometimes I wait for one or two months. This is not acceptable because we all believe trust in business. If you always delay send the stuff to somewhere else, how people trust you.
You must improve quality because all stuffs are easily broken down. For example, I buy webcam from you but it can't work for 3 months.
O aplicativo é ótimo para realizar compras, porem demora muito para chegar os produtos alguns até passa a data prevista, Para a entrega.
Service was good - notified order received then despatched with an expected by date. Order came quicker than expected. Product as described and value for money. Overall very pkeased.
You Can't Expect Quality With Everything From Here but some things are good. I usually get things for my nail Designs here. They're Great For That. I use the eyebrow liquid very good too. Not Much Else
It came when it was scheduled to and it was what I ordered. Customer service was very polite and also very helpful
Hello,
They have great pictures, prices, discriptions, shipping, & customer, services. I've shopped with them for 4 or 5 years now & they've improved all of their issues for the better on everything.
Thanks for asking.
Sherene R. Thompson
Some items arrive long after the delivery date stated in the ship notice. I like the tremendous selection and prices. I don't mind waiting weeks but some times orders are late and tracking is not helpful.
Le délai de livraison n'est pas respecté et j'attends toujours des colis qui ne sont pas encore arrivés
Very good site used it time an time again no problems at all even if the item does not turn up so helpful on return of items as well could not be more polite
Wish is great for cheap deals... yes the delivery is a bit of a wait but so what if your getting it free.
7 emails back and Forth and no solution to my referral promo code not working. I dont have time for that so wish will loose my referral business
My product came in faster than what they said. My husband loved it. The price was over 50% cheaper than what other stores asked. The product was just as good if not better
Purchases are mostly late arriving and sometimes they never arrive. It is on rare occasions they arrive early or on time. Quality is not as described by the seller.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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