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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

District of Columbia
1 review
6 helpful votes
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I ordered smart phone 2 weeks ago and just received phone holder that I don't need. I can't contact customer support because app doesn't work properly. I can't even see my order history and when I approach them through notifications link to the shop doesn't work. So I'm cut off. Fortunately I was smart enough not to order to much stuff. Yes, and there is price on package $0.22 and I didn't pay anything that much.
I'm sorry to say but Wish is SCUM. On package there are only Chinese letters so I don't know exact order nm.

Date of experience: March 15, 2018
Alabama
1 review
2 helpful votes
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Have always have a good experience with wish and its cheap I would recommend everyone to use it sometime you even get the item you ordered earlier than expected if late you are refunded your money

Date of experience: March 14, 2018
Florida
3 reviews
12 helpful votes
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Beware of selling on wish.com. If a customer claims that a product wasn't received (even if tracking shows as delivered) or there was a claim of a problem with a product, wish refunds customers with no question or rebuttal is asked from vendors who sell on wish. If a product is claimed as not as described buyers do not have to return the product to seller to be refunded by wish. I doubt anyone making such asinine polices has any business experience.

Date of experience: March 13, 2018
Israel
1 review
5 helpful votes
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I placed a product on Wish, which never arrived (still 4 months and counting). When I contacted customer support, they simply said that there's nothing they can do and that it's over their 30-day return policy. I would return the product if I got it in the first place - but now I don't have the product, and they are not willing to return my money. Complete theft!
Would recommend anyone to stay away from this terrible site!

Date of experience: March 12, 2018
Texas
2 reviews
19 helpful votes
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Just Aweful
March 15, 2018

My mom had just told me about how she ordered an iPad Air on Wish and since I was getting a new phone, I decided to get me a case. The prices are great or whatever, but I takes a little over a month to get here. I ordered two cases on Amazon on the same day and they arrived two days later. So I got a bit impatient seeing as my phone was coming in this week, so I just decided to get a refund, but it was telling me I had to put in shipping information and I'd receive a refund when it got back to them. That was obviously a problem, seeing as I hadn't even received my cases. So I contacted customer support and they kept giving me the same bull$#*! answer and sending me in circles. I wouldn't recommend using this site. Amazon costs a little bit more, but the shipping is faster and the quality is better.

Date of experience: March 12, 2018
New York
2 reviews
4 helpful votes
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Junk
March 15, 2018

Received a ring said to white gold and wasnt white gold ring was junk! Cost to much money to send back to china

Date of experience: March 12, 2018
Australia
1 review
3 helpful votes
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It was wrongly sized and the wrong colour, I have tried calling but nobody answers the phone and it clicks off, very unhappy customer, on the parcel it has E62 I do not know if that is the ID DON'T KNOW IF THAT IS THE CORRECT ID it was on the parcel

Date of experience: March 12, 2018
Albania
4 reviews
16 helpful votes
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Fake Products
March 15, 2018

Items here are cheap,
I ordered one thing but i received totally different thing.

Item was a 32 gigabytes smartphone with 2 gigabytes of Ram and received a total garbage, 256 megabytes of ram and 2 gigabytes of rom

Date of experience: March 12, 2018
Arizona
1 review
8 helpful votes
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I placed a simple order wit the understanding that it may take some time to ship from China. After 2 months, I inquired and was pleased to see it was finally processed. 3 more months and after a move, I recheck, and it is still being processed. I ask customer service about it, demanding a refund, and the message I get back is:

Wish offers a 30-day return policy on all orders. I reviewed your purchase and it appears you're unfortunately beyond this timeframe.

WTF? I never received the item. Never trust these scam sites.

Date of experience: March 11, 2018
South Africa
1 review
6 helpful votes
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Not good at all
March 14, 2018

It is a scam. They owe me over $200 and don't want to refund as they tell me that they have a 30 day policy. Which is really nonsense. They owe me, They must refund me.

Date of experience: March 11, 2018
GB
1 review
1 helpful vote
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Most items were in excellent condition but when I ordered clothing items they were always to small which is disappointing. For example I ordered some leggings in size 18 and when they arrived they were a size 10 but in the label it said 18

Date of experience: March 11, 2018
Israel
1 review
1 helpful vote
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Meh
March 12, 2018

Wish is ok I guess but the vendors sell junk. Bought sexy male underwear from them. The ones with the detachable crotch were reasonably comfortable but the snap restraining the nads on the bottom broke off after a use or two. This happened in two pairs. These Asian garments are definitely not designed for Afro/European male parts. If you are delicately proportioned in the down there regions, this might be a win. I also bought torn up mens jeans. They looked nice, but aft the first wear I had to bring them to a local Taylor to have the from snap replace because it broke.

Date of experience: March 9, 2018
Ohio
1 review
2 helpful votes
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Love Wish!
March 10, 2018

Wish is great! Easy to relate to. Takes care of problem's quick and easy. Have ordered allot and only had a couple of returns where I wasn't happy! The clothing looks awesome, but really small!

Date of experience: March 7, 2018
France
1 review
1 helpful vote
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Magnifique expérience!
March 10, 2018

Depuis que je commande sur Wish, je fais des économies sur les articles qui m'intéressent! Les plus souvent les délais sont respectés, les articles arrivent en bon état et pour pas cher! Il m'est arrivé de recevoir des articles qui n'étaient pas de la bonne taille ou de la bonne couleur, mais c'est facile avec Wish il suffit de prévenir le service client et hop! Tout est réglé! Wish rembourse! Merci beaucoup!

Date of experience: March 7, 2018
Arizona
5 reviews
13 helpful votes
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Pretty good site
March 8, 2018

I have ordered a few items from this site, the majority of items come in 2-3 weeks and is the actual item. Other times it takes so long to get here I forget about It and the item is sooooo cheap or way to small. It's a hit or miss with this site.

Date of experience: March 6, 2018
Greece
1 review
2 helpful votes
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Wish rate
March 8, 2018

I am sad when the order is not like the picture or I get another colour and lately another item of what I actually have ordered.
But I have to admit that the customer service is very good and the answer of whatever I may have asked was prompt. Congrats on that!

Date of experience: March 6, 2018
Germany
1 review
3 helpful votes
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Great app
March 8, 2018

Wish is wonderful! You have to research, particularly in reviews, but you can always find an amazing deal!

Date of experience: March 6, 2018
Portugal
1 review
1 helpful vote
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Good
March 8, 2018

Good morning I absolutely recommend buying at wish because I am always satisfied with the articles. When there is a problem they are very attentive. I even advise you to make your purchases on wish.
Tânia Paulo

Date of experience: March 6, 2018
Missouri
1 review
2 helpful votes
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I love the prices.
March 8, 2018

They have lots of selections of anything you could think of even things with your name on them. This site is so cool. I hardly buy anything anywhere else except for groceries that's how much I love wish. You guys are the greatest keep up the good work. Thanks wish.

Date of experience: March 5, 2018
New York
1 review
2 helpful votes
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Mary T
March 7, 2018

If I could have my way with wish, I would like for all the items I order to come all at the same time in one package. Otherwise I am good with everything else

Date of experience: March 5, 2018