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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

California
1 review
10 helpful votes
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Pissed off
April 13, 2018

I had a bad experience with Wish. I ordered several items of jewelry and got nothing but one pair of earrings that I had not ordered at all. Now I am stock with it, and complaint page is not active; telephone numbers are a tape and you can not talk to anyone about your problem. Wish has all my information and I am pissed off.
Nasrin Jahansetan of california

Date of experience: April 10, 2018
Minnesota
3 reviews
17 helpful votes
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Stay Far away from these criminals! All the photos of the merchandise and clothing on their website are stolen from other websites like Pinterest and more expensive and credible clothing and merchandise lines. WHAT YOU SEE IN THE PICTURE IS NOT WHAT YOU RECEIVE. What you WILL receive is a cheap $#*!ty version of what was in the picture because why would they actually send you something of quality when youre paying them a dirt cheap price? Some of the clothing I ordered came in smelling like chemicals and formaldehyde. The quality was so bad they went straight from the shipping box and into the trash. A total waste of money and time, not to mention your pay almost just as much on the products as you do with shipping.

Date of experience: April 10, 2018
Florida
1 review
25 helpful votes
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Stay away,,, far far away. This company changes item descriptions on products en route to your home. Ordered 4 "laptops" and 8 Cell Phones. Recorded items descriptions after purchase. All item descriptions changed during the course of shipping. The package content was switched in the item descriptions and the only thing arriving as ordered was a cheap watch and some useless trinkets not worth the shipping fees to return.

Date of experience: April 7, 2018
New Zealand
2 reviews
30 helpful votes
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This place is just as awful and bad as my former experience using cheap shopping sites.

I swore Id never take the risk again, but I was under the impression from what Id been told. There are some good Chinese sellers (in so many words) on wish.com. I wanted a mustard seed necklace badly but couldnt justify paying what some sites are charging. Especially shipping. I fell for the same trick I did on my former experience. I believed i was getting the pictured item. Reviews (that I saw without clicking them all) were good. Sellers ratings were good.

Bought the necklace for $12 nzd all up. Item come fast. Surprisingly. About two weeks.
Opened it and boy oh boy. That is NOT the same as the picture. I didnt think the picture was stolen? What I got was a kind of murky necklace. With yellow leaves (looks like leaves) of some sort... scratches... a weird wire around the edges giving it a clam shell or locket appearance and a cheap as flimsy chain... plus bubbles inside the resin or whatever it is. Also it was not a nice heart like the picture showed

Please dont waste your money on this site. Good reviews for these sorts of sites are
Either:
*fake
*Item exchange for good review
*Sent good item for good review
*hit it lucky

Not happy :(

Date of experience: April 4, 2018
California
2 reviews
4 helpful votes
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Shopping
April 5, 2018

Most of my dealings have been for jewelry. You do have to order carefully & make sure the items are sterling silver. If you order clothes, take your measurements and check the sizing chart. Also check the conversion of cm to inches, most of the items are Asian sizes and you need to order up 1 - 2 sizes for a proper fit. They are generally very inexpensive (except for cat trees).

Date of experience: April 3, 2018
Indiana
3 reviews
13 helpful votes
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The second best app
April 5, 2018

I have this app on everything i own because it makes shopping east and able to be down wherever. I love the app and the products are amazing

Date of experience: April 2, 2018
New Jersey
1 review
10 helpful votes
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Worst Site Ever!
April 5, 2018

A complete ripoff they charged me an arm and a leg for month-long shipping and then sent the wrong sizes. The products themselves are cheap crap materials. Their customer service is a joke, a 1-800 number that directs you to the website that only implements a ticket system akin to the gm ticket from an early 2000s Everquest clone, which they ignore the tickets anyway! Do Not Use! You will regret it! And I'm only giving them one star because I can't give them Zero stars!

Date of experience: April 2, 2018
Florida
1 review
12 helpful votes
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I think this is the reason for missing packages and refunds. I would rather have the items I bought then to get a refund. Find a way to put all my items in one big box. That would be great.

Date of experience: March 31, 2018
Australia
1 review
3 helpful votes
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Sewing Needles
April 1, 2018

What a total stupid rip off a packet of sewing needles average 2-6 bucks on wish yet one seller had them there for 258 bucks for the identical item are they on drugs

Date of experience: March 29, 2018
Colorado
4 reviews
17 helpful votes
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Wish Review
March 28, 2018

If you want to shop on wish be careful.

Wish is most times a scam. You don't always get your clothes or items.

Its a cheap company where they take off brand clothes or pieces where its thrown together and sell it for really cheap prices. Sometimes the items are free. Most of the quality of clothes are bad. Sometimes its swimsuit material, literally paper, itchy or torn.

I've ordered a decent amount of items from this website. I once got a lace bra for 3 bucks and it was extra small, see through, the straps were just pieces of string. I told them and they said they will wire my money back to my card but I didn't get anything back.

Reviews on items are fake and generated, sometimes not even for the right product. Some items tell you its cheap but once its in your basket its more expensive.

The items take 1-3 months to get to you, so if you are looking for something quick, do not order from here. Their shipping is from China.

I would not suggest ordering from here unless you really want too or have a good feeling about it. Do not buy any electronics such as phones, watches, drones, cameras.

Date of experience: March 25, 2018
Ohio
7 reviews
13 helpful votes
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Since my girlfriend told me about Wish, I've been addicted. Sure, shipping time is problematic. But if you're aware, don't order anything you absolutely need right away! I've never had to send anything back, and at these prices frankly there's been nothing I paid so much for that I would've gone broke over taking a loss at. Items that were sent that I was disappointed with were replaced by ones I wanted without having to return the original! That works for me~and they always did it with a smile.

Date of experience: March 24, 2018
Virginia
2 reviews
21 helpful votes
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This is the worst company I have ever encountered. Fraud or Scan comes to mind. Don't bother with this company. I hope I get the items but I think they just ripped me off. But, they don't know I know to call the Federal Trade Commission and I'll report them to Facebook as Facebook is advertising Wish, therefore they are liable as well.

Date of experience: March 23, 2018
Louisiana
1 review
11 helpful votes
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My order had ten items and none of them was ever delivered. Although they gave me a full refund, it doesn't solve the issue. It's not serious.

Date of experience: March 22, 2018
India
1 review
15 helpful votes
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Wish is a scam
March 25, 2018

New it was too good to be true orderd a mobile then when payment went thru they changed the layout of the advert to include charger cable only but original {which i still have on email confirm purchase} doesn't even mention a cable apart from whats in the package content with phone total scam!

Date of experience: March 22, 2018
South Africa
1 review
15 helpful votes
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I haven't received 9 items I ordered 7 months ago. They refuse to refund me! I complained regularly on the app, asking where my orders are, asking for refunds and all I get back is, I didn't let them know exactly before 30 days after the supposed delivery should have taken place and therefor no refund. Although I did inform them on the same app/notification board, more than once, before the 30 days that I did not receive my items.

How can they refuse to give me my refund for something I never received? That is stealing my money! I even have proof that the parcels never even arrived in my country (South Africa).

Oh yes, and the best part is, the few items I did receive, is very poor quality, didn't fit and not at all like the pictures, don't be fooled. AND I ended up paying so much shipping for it once I got to the post office to collect the parcels (that is for each item every time), I might as well could have bought something similar here in a retail store which would have been much better quality, fitted me and the same price in the end.

VERY VERY UNHAPPY!

Their slogan - "We have your back! You never have to worry when you shop on Wish" - SO NOT TRUE

Date of experience: March 22, 2018
Australia
1 review
10 helpful votes
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Items did not arrive
March 23, 2018

Please resonse to my request for refund WISH. Items did not arrive. I am so disappointed the way WISH doing business. It makes me so angry that I have paid for nothing. Please refund my money. I can be contacted by email *******@yahoo.com

Date of experience: March 20, 2018
Brazil
1 review
2 helpful votes
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Muito bom podem confiar
March 23, 2018

Recomendo
Todas as encomendas chegaram muito bem embalados
Produtos de ótima qualidade foi a primeira vez que comprei pela net sempre fui desconfiado resolvi comprar nesse aplicativo acabei gostando

Date of experience: March 20, 2018
New York
1 review
17 helpful votes
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Update
March 22, 2018
Updated review

They refunded my money after a few days. They never responded in regards to why my purchases were not going to be shipped but I was happy to have my money back.

Date of experience: March 19, 2018

They are terrible. They charged my account and then marked the items as refunded. I have not gotten a refund though. DO NOT SPEND MONEY ON THIS SITE.

Date of experience: May 23, 2017
Iowa
1 review
8 helpful votes
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Never received order
March 21, 2018

This site is a joke. I ordered a product Jan. 15th, still have not gotten it. DO NOT ORDER FROM THERE.

Date of experience: March 17, 2018
Oregon
1 review
13 helpful votes
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Get a freebie! If you dont like wish try goody. Use my referral code to get a free goody after your first purchase. It's a wonderful app! Join the goody shopping app today and use my code to earn a free gift including free shipping! I'm giving you a Freebie on Goody! To claim your Freebie, use code '2Ne9njYZqNG' after sign up or follow this link: https://ta5cy.app.goo.gl/tYKZVZjNf2Ysy6392 You'll be able to order your Freebie after your first purchase.

Date of experience: March 16, 2018