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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

New Jersey
1 review
1 helpful vote
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I love wish
June 15, 2018

Wish is great, But wish I could receive things faster. Shipping is not bad on all this, Will be shopping more when I can

Date of experience: June 12, 2018
Denmark
1 review
0 helpful votes
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Excellent
June 14, 2018

Very good thnx i love it like it its so cheap and good Price its work so nice. Perfekt. Ip and wifi. And comming so early

Date of experience: June 12, 2018
Florida
1 review
0 helpful votes
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You can literally find anything you want to buy. Great prices. The shipping might take a while but its worth the wait.

Date of experience: June 12, 2018
Greece
1 review
0 helpful votes
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Very satisfied
June 14, 2018

I enjoy shopping! Very good return policy! Good prices. Nice products. I find interesting gadgets. If something goes wrong and I dont receive the product, I have an immediate refund. So I can rely on Wish. The customer service is very good too. Employees with understanding and fast reaction.

Date of experience: June 12, 2018
Switzerland
1 review
0 helpful votes
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Scheisse.
June 14, 2018

Das sehr viele wahre in der grösse nicht passen immer zu klein die grösse angaben bei der kleider ist immer zu klein.

Date of experience: June 12, 2018
Texas
1 review
0 helpful votes
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How much left?
June 14, 2018

How much left?... It's that question that my daughters ask me when the order is a little delayed. In that I would like to see an improvement, and we know that there is fast shipping, but it is too much for a purchase of $ 2 dls. And in terms of claims we are very happy and if the product brings failure or is not what we expected always responds very kindly and returning the money, Thank you very much

Date of experience: June 12, 2018
Mississippi
4 reviews
0 helpful votes
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I ordered two pairs of sandals and both fit fine. I was scared to order shoes online but because of the reviews they allow their shoppers to post, I found sandals that were cute and they fit!

Date of experience: June 12, 2018
Texas
1 review
0 helpful votes
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Getting orders
June 14, 2018

Have found very hard to get orders now one is being held by customs. They are now wanting records, its just a mess.

Date of experience: June 12, 2018
Germany
1 review
0 helpful votes
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***SUPER***
June 14, 2018

Bin mit Wish bestens zufrieden. Von der Bestellung bis zur Lieferung 1A Service. Große Auswahl an Produkten. *** Super, weiter so!***

Date of experience: June 12, 2018
North Carolina
3 reviews
18 helpful votes
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Mediocre products
June 14, 2018

They lost items I had ordered, then tried to suggest replacement items that did not even have my size. They waited 2 months after I was supposed to have gotten items to do anything about it. NOT happy!

Date of experience: June 12, 2018
Croatia
1 review
0 helpful votes
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Excellent experience!
June 14, 2018

Very, very good things for anyone, much cheaper than in Croatia. Quality is great and shipping is very fast :)

Date of experience: June 12, 2018
Reunion
1 review
0 helpful votes
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Coils non recu
June 14, 2018

Bonjour, jusqua ce jour jai ètè satisfaite de mes commandes. Cependant 2 colis contenant plus dune vingtaine de mes articles commandès snt perdus (colis numeros *******844 et *******082). Ces colis ont ètè livrès a DY INFORMATIQUE a Paris. Et cette sociètè affirme que ces colis leurs ètaient bien destinès et contenaient du matèriel informatique. Ou sont mes articles? Merck
Respectueusement

Date of experience: June 12, 2018
California
1 review
0 helpful votes
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Overall I really enjoy the variety of items I find on Wish but once in awhile I get something that is poor quality but I dont pay much so it isnt that big of a deal.

Date of experience: June 12, 2018
NL
1 review
0 helpful votes
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Excellent
June 14, 2018

Very reliable and fast shipping... the customer care are polite... and very responsive. Excellent and always positive. The orders are good and cool... love it so much. In terms of refund they are truthful...

Date of experience: June 12, 2018
Georgia
1 review
0 helpful votes
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Takes forever to get items
June 14, 2018

I have had it take months to get my stuff. So some items no longer worked or fit. I ordered an outfit for my puppy. It took almost 3 months. By the time it arrived it was too small for him.

Date of experience: June 12, 2018
Puerto Rico
1 review
0 helpful votes
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I do not receive an order a cross shoes for a 18" doll. I was waiting months and my child and she is very sad.

Date of experience: June 12, 2018
Costa Rica
1 review
0 helpful votes
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Never expect what you ordered
June 14, 2018

I used to be quite happy with the hole Wish experience, it used to be exciting looking through the mail expecting something, but recently I've found that Wish has a really poor customer service and the only thing that they can offer you is a refund, while you don't always want that, sometimes you really want what you ordered.
Same as the poor customer service, they lack controls over the stores and things they publish, for example, the store publishes a bunch of pictures of sunglasses, the description states that you will get a pair of sunglasses, the package contents state the same and after 2 or 3 months of wait you get on the mail a sunglass protective bag... Even worse, you try to get to the sunglasses you purchased to see where did it said that you would get a sunglass bag and the item is no longer available for consultation!
Wish used to be a nice place to shop, but now, I'm really not inclined to buy or recommend Wish to any other person

Date of experience: June 12, 2018
South Africa
1 review
0 helpful votes
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Pleasantly surprised
June 14, 2018

I have been satisfied with all my purchases, only had a long waiting experience with some items! Easy to buy and pay and love the fact that I do get discount the more I purchase.

Date of experience: June 12, 2018
Washington
1 review
0 helpful votes
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Sokken zien er goed uit
June 14, 2018

Keurig verpakt, wel maar 1 paar dus niet als op de foto 5 paar sokken. De sokken dragen prettig. Het pakketje was wel lang onder weg.

Date of experience: June 12, 2018
Brazil
1 review
0 helpful votes
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Excellent
June 14, 2018

Excellent equipment quality. Good pivoting and swing. Rapid response to handling. I would recommend buying this item. Several other sizes could be offered for purchase.

Date of experience: June 12, 2018