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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
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Best site ever
June 14, 2018

Sometimes the product are not the best but we already know that for the price, but wish team they are super on customer service, Ill keep shopping from them just for the wonderful customers service that they give to you

Date of experience: June 12, 2018
Germany
1 review
0 helpful votes
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Nice
June 14, 2018

Just like the pictures arrived when it said it would very nice service will order more items in the future and tell friends and family about wish

Date of experience: June 12, 2018
California
1 review
0 helpful votes
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Excellent service
June 14, 2018

The only issue is my own lack of metrics. The products are fine when I can find my size. The quality is good and I will continue to use the site.

Date of experience: June 12, 2018
Spain
1 review
0 helpful votes
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Varios
June 14, 2018

Hay muchos artículos que no son lo que describen y llevan a engaño al consumidor. Deberían verificar mejor los ar

Date of experience: June 12, 2018
Alabama
1 review
0 helpful votes
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Convenient
June 14, 2018

My order arrived in a timely manner and was exactly what I wanted. It was also easy to shop on this website.

Date of experience: June 12, 2018
New York
1 review
0 helpful votes
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Good
June 14, 2018

Very good service. Attractively done and nicely advertised. Just wish did not lose my orders. Still waiting for some of them. Thank you for your attention. Yarn still not come or the beads.

Date of experience: June 12, 2018
Spain
1 review
0 helpful votes
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Some items arrived on or before stated date, others didnt arrive at all.

Quality varies hugely. Sizing isnt always accurate but generally good.

Asked to return an item and was sent an email but the return address sticker was not attached. Ive emailed twice to ask for it with no response. What happens if the return by date passes and then I cannot return the item, which seems like if nobody answers my emails!

Date of experience: June 12, 2018
Virginia
1 review
0 helpful votes
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Could be better.
June 14, 2018

I order something June of last year and never received. By the time I thought about and contacted someone they said it had be been too long there was nothing they could do.

Date of experience: June 12, 2018
Jamaica
1 review
0 helpful votes
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Items return
June 14, 2018

Items were sent to Ocho Rios Post Office i was not informed and the item s were return item # RQ *******9700 large Gray
And ******* CN. Kindly informed if same will be returne or i will be re-embursed

Date of experience: June 12, 2018
Florida
1 review
0 helpful votes
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Low quality product
June 14, 2018

I order several item but is por quality and some order they come wrong. After 10 days I still wait one of the refund, witch till now I don't receive yet. Long time to come and you never know if you got the right order.

Date of experience: June 12, 2018
New York
1 review
0 helpful votes
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Returned a $30 item. Never received a refund because they couldnt locate the item in their warehouse. I requested the label from the app, there should have been a way to find it. Ive returned items before and never had this issue.

Date of experience: June 12, 2018
Florida
1 review
0 helpful votes
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Very good
June 14, 2018

Very good service, buen servicio y muy atentos y profesionales, siempre encuentras lo que buscas y muchas opciones

Date of experience: June 12, 2018
Germany
1 review
0 helpful votes
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I love to by many produkts on wish... but a long time ago... i am lost my Passwort... and become no new... i am rite more and more letters on e mail... i wait for any payed produks... but i can not see it.

So i must make a new Profil... and the old... *******@t-online.de is i think over.
My englisch is not so fine... sorry.
Mit freundlichen grüßen Macro Lajendecker

Date of experience: June 12, 2018
Oregon
1 review
0 helpful votes
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Overall good experiences so far!
February 18, 2021

Most everything has come on time or before! I did have a pair of earrings come in damaged and they responded quickly and refunded quickly! My only complaint is when a price is listed on a product but then once it's added to the cart the price jumps higher and not because it's a different color or size or something. This is very misleading and a waist of my time. And this has happened with several different types of items. So then I just don't buy.

Date of experience: June 12, 2018
Canada
1 review
0 helpful votes
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Very pleased
June 14, 2018

Would love to have the option of faster delivery. That would certainly make a huge difference to me

Date of experience: June 12, 2018
Brazil
1 review
0 helpful votes
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Wish é uma empresa responsável
June 14, 2018

Atendentes educados, corteses, com respostas rápidas quando questionados. Quando solicitamos reembolso por não termos recebido o produto comprado é realizado em tempo hábil.

Date of experience: June 12, 2018
GB
1 review
0 helpful votes
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Very unsatisfide as ive not sold anything on either ebay or any of the other sites that ive tryed, and ive still got the items

Date of experience: June 12, 2018
Mexico
1 review
0 helpful votes
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CALIFICACION
June 14, 2018

HE COMPRADO VARIAS VECES Y DE LAS CUALES LAS VECES QUE HAN LLEGADO LOS PRODUCTOS ESTOY SATISFECHA PERO IGUAL HA HABIDO ALGUNOS PRODUCTOS QUE NO ME LLEGAN.

Date of experience: June 12, 2018
Washington
1 review
0 helpful votes
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Great customer service
June 14, 2018

I am a long time WISH customer and they have taken excellent care of me. Every issue is handled fast. I am a life long shopper now.

Date of experience: June 12, 2018
Poland
1 review
0 helpful votes
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Koszty przesyłki
June 14, 2018

Kupując u jednego sprzedawcy płacę za dwie przesylki, a powinno być za jedną. Poza tym wszystko w porządku.

Date of experience: June 12, 2018