Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

New Zealand
1 review
1 helpful vote
Follow S J.
Unfollow S J.
Share Review
Report Review

FULL OF SCAM ARTISTS
June 15, 2018

Ordered one large item, received a piece of string - YES... a piece of string (fortunately got a refund)
Ordered a watch at the same time and a watch arrived... but here's the catch... the dials WERE PAINTED ON! So it was completely unusable.
It is very similar to how bad DHGate was back in the day.
Also beware of the descriptions - The descriptions of one item in English, then in maybe Spanish or another language to deceive you into thinking you are getting something else.
One example - A seller was selling a mobile phone - they had listed all the features of the phone, posts photos of all angles of the phone, full description in English as if it was an advert for a phone, YET... in Spanish on 1 line hidden in the description says the pack contents is a stylus... so all you will receive is a bit of plastic worth 2 cents vs the Phone you payed for.
Stick to AliExpress.com at least there the prices are the same/cheaper and seller control is moderated.

Date of experience: June 12, 2018
Nebraska
1 review
0 helpful votes
Follow Shawn J.
Unfollow Shawn J.
Share Review
Report Review

Poor
June 15, 2018

I still haven't received 3 items that I ordered three months ago and there's no way too contact you guys I don't think it's fair that you took my money but I never did receive three of the items that I ordered

Date of experience: June 12, 2018
Pennsylvania
1 review
0 helpful votes
Follow Maria R.
Unfollow Maria R.
Share Review
Report Review

Very good products, thank you.
June 15, 2018

Thank you and God bless you. Your products came on very good time. I want to continue buying with you.

Date of experience: June 12, 2018
California
1 review
0 helpful votes
Follow Todd C.
Unfollow Todd C.
Share Review
Report Review

Everything I bought I was happy with. My only downfall, was the wait for delivery. I did receive my stuff just not in the time that was expected.( items where delivered before date specified, just expected a couple things earlier because of expedited shipping)

Date of experience: June 12, 2018
Mexico
1 review
0 helpful votes
Follow Nathalie M.
Unfollow Nathalie M.
Share Review
Report Review

Medio
June 15, 2018

El primer pedido que hice fue en diciembre, completando unos 17 artículos de cuales 4 cuando mucho me llegaron dentro de la fecha estimada o mucho antes. Esos obviamente me fascinaron la entrega, comprendo que probablemente sea el servicio de aduana en mi país quienes retrasen aun más mi pedido, pues esta última vez vi que ya estaba en México unos de mis pedido más aún no se me ha entregado, pedido de marzo. Por eso mi título de "medio".

Date of experience: June 12, 2018
North Carolina
1 review
0 helpful votes
Follow Donna S.
Unfollow Donna S.
Share Review
Report Review

So far, so good
June 15, 2018

For the most part Ive gotten slmost everything Ive ordered. Right now I one item very late. I wont take another survey IM NOT A ROBOT!

Date of experience: June 12, 2018
New Jersey
5 reviews
1 helpful vote
Follow Marsha S.
Unfollow Marsha S.
Share Review
Report Review

Great Value for the Money
June 15, 2018

Great prices! Shipping a little slow but great prices. I would recommend the Wish website to shop on if you arent in a hurry for it.

Date of experience: June 12, 2018
Oklahoma
1 review
0 helpful votes
Follow Kimberly W.
Unfollow Kimberly W.
Share Review
Report Review

Mainly good experience.
June 15, 2018

I have gotten a few items that only worked for a day or two which I was very unhappy with. Other than that good experiences.

Date of experience: June 12, 2018
Canada
1 review
0 helpful votes
Follow Laureen L.
Unfollow Laureen L.
Share Review
Report Review

Not very satisfied
June 15, 2018

Since I order from Wish it only happen once that I received my stuf on time and it happen a few Time that they have to reimburse me

Date of experience: June 12, 2018
Texas
1 review
0 helpful votes
Follow Ruben J.
Unfollow Ruben J.
Share Review
Report Review

Has everything
June 15, 2018

Good produts and easy website and fast customers service. You will get the products in before the arrivals scheduled.
Give it a shot

Date of experience: June 12, 2018
Florida
1 review
0 helpful votes
Follow John K.
Unfollow John K.
Share Review
Report Review

Great site but all stuff ordered is a lot smaller and does not fit. If they had stuff also in u.s. sizes to it would help for other buyers

Date of experience: June 12, 2018
Colombia
1 review
0 helpful votes
Follow Yessid F.
Unfollow Yessid F.
Share Review
Report Review

Bored
June 15, 2018

There's something i haven't received Yet, AND it is a very important present for my mother so she Is very sad about that

Date of experience: June 12, 2018
Mexico
1 review
0 helpful votes
Follow Dara A.
Unfollow Dara A.
Share Review
Report Review

Buen producto, mala entrega
June 15, 2018

Estoy conforme con el producto, sin embargo cada vez tardan mas y mas en entregarlos, he tenido que pedir algunos reembolsos porque pasa micho tiempo despues de la fecha de entrega y me hace creer que no llegará

Date of experience: June 12, 2018
Germany
1 review
0 helpful votes
Follow Thomas S.
Unfollow Thomas S.
Share Review
Report Review

Sehr großes Sortiment mit viel Auswahl.
Besondere Erwähnung ist der hervorragende Kundenservice. Immer freundlich und zuvorkommen und für jedes Problem eine Lösung. Von diesem Kundenservice können sich die anderen Onlinshops eine Scheibe von abschneiden!

Date of experience: June 12, 2018
GB
1 review
0 helpful votes
Follow Steven S.
Unfollow Steven S.
Share Review
Report Review

Excellent service
June 15, 2018

A brilliant site for bargains and delivered before the delivery schedule I will definitely order off Wish again

Date of experience: June 12, 2018
Australia
1 review
1 helpful vote
Follow Marc E.
Unfollow Marc E.
Share Review
Report Review

Aiiight
June 15, 2018

Twas good. Twill be back. Sharnt be buying from anywhere else. This sentence makes up the required amount of characters.

Date of experience: June 12, 2018
Australia
1 review
0 helpful votes
Follow Kevin C.
Unfollow Kevin C.
Share Review
Report Review

Disappointing
June 15, 2018

After I receive the next couple of parcels, from Wish will be closing
My Account with Wish, I am very disappointed in the way you are treated, even when money is paid you still do not receive the item as it has never been sent.

Date of experience: June 12, 2018
Australia
1 review
0 helpful votes
Follow Steve S.
Unfollow Steve S.
Share Review
Report Review

Wish's refund policy is excellent, giving me the confidence to shop despite the high incidence of incorrect or poor quality order fulfilment. On the down side, postage is expensive and orders are not consolidated, exacerbating the high postage costs.

Date of experience: June 12, 2018
Illinois
1 review
0 helpful votes
Follow Judy H.
Unfollow Judy H.
Share Review
Report Review

Most of the time my purchases have been great. Every now and then not so much. But thats not often. Very happy with customer service when items not received and refund is given right away make you feel safe when purchasing. Thank you

Date of experience: June 12, 2018
GB
1 review
0 helpful votes
Follow Sallyann C.
Unfollow Sallyann C.
Share Review
Report Review

Experience with Wish
June 15, 2018

Have nothing but high praise for this site, if something is wrong they deal with it immediately. Have been very pleased with everything that I have ordered.

Date of experience: June 12, 2018