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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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Ordered one large item, received a piece of string - YES... a piece of string (fortunately got a refund)
Ordered a watch at the same time and a watch arrived... but here's the catch... the dials WERE PAINTED ON! So it was completely unusable.
It is very similar to how bad DHGate was back in the day.
Also beware of the descriptions - The descriptions of one item in English, then in maybe Spanish or another language to deceive you into thinking you are getting something else.
One example - A seller was selling a mobile phone - they had listed all the features of the phone, posts photos of all angles of the phone, full description in English as if it was an advert for a phone, YET... in Spanish on 1 line hidden in the description says the pack contents is a stylus... so all you will receive is a bit of plastic worth 2 cents vs the Phone you payed for.
Stick to AliExpress.com at least there the prices are the same/cheaper and seller control is moderated.
I still haven't received 3 items that I ordered three months ago and there's no way too contact you guys I don't think it's fair that you took my money but I never did receive three of the items that I ordered
Thank you and God bless you. Your products came on very good time. I want to continue buying with you.
Everything I bought I was happy with. My only downfall, was the wait for delivery. I did receive my stuff just not in the time that was expected.( items where delivered before date specified, just expected a couple things earlier because of expedited shipping)
El primer pedido que hice fue en diciembre, completando unos 17 artículos de cuales 4 cuando mucho me llegaron dentro de la fecha estimada o mucho antes. Esos obviamente me fascinaron la entrega, comprendo que probablemente sea el servicio de aduana en mi país quienes retrasen aun más mi pedido, pues esta última vez vi que ya estaba en México unos de mis pedido más aún no se me ha entregado, pedido de marzo. Por eso mi título de "medio".
For the most part Ive gotten slmost everything Ive ordered. Right now I one item very late. I wont take another survey IM NOT A ROBOT!
Great prices! Shipping a little slow but great prices. I would recommend the Wish website to shop on if you arent in a hurry for it.
I have gotten a few items that only worked for a day or two which I was very unhappy with. Other than that good experiences.
Since I order from Wish it only happen once that I received my stuf on time and it happen a few Time that they have to reimburse me
Good produts and easy website and fast customers service. You will get the products in before the arrivals scheduled.
Give it a shot
Great site but all stuff ordered is a lot smaller and does not fit. If they had stuff also in u.s. sizes to it would help for other buyers
Estoy conforme con el producto, sin embargo cada vez tardan mas y mas en entregarlos, he tenido que pedir algunos reembolsos porque pasa micho tiempo despues de la fecha de entrega y me hace creer que no llegará
Sehr großes Sortiment mit viel Auswahl.
Besondere Erwähnung ist der hervorragende Kundenservice. Immer freundlich und zuvorkommen und für jedes Problem eine Lösung. Von diesem Kundenservice können sich die anderen Onlinshops eine Scheibe von abschneiden!
A brilliant site for bargains and delivered before the delivery schedule I will definitely order off Wish again
After I receive the next couple of parcels, from Wish will be closing
My Account with Wish, I am very disappointed in the way you are treated, even when money is paid you still do not receive the item as it has never been sent.
Wish's refund policy is excellent, giving me the confidence to shop despite the high incidence of incorrect or poor quality order fulfilment. On the down side, postage is expensive and orders are not consolidated, exacerbating the high postage costs.
Most of the time my purchases have been great. Every now and then not so much. But thats not often. Very happy with customer service when items not received and refund is given right away make you feel safe when purchasing. Thank you
Have nothing but high praise for this site, if something is wrong they deal with it immediately. Have been very pleased with everything that I have ordered.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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