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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Good service.
June 15, 2018

Great customer service from Wish. Helpful. Ordered multiple times without any issues. Just make sure to read product descriptions carefully, as they can be confusing or misleading sometimes.

Date of experience: June 12, 2018
France
1 review
0 helpful votes
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The team of wish works very well
June 15, 2018

Ни всё продукты хорошего качества, ни всё доходит до пункта назначения, но тем ни менее мне многое нравится и нет страха, что если что-то не подойдёт, то будут потеряны деньги. Я довольна работой команды Wish, ответы всегда быстрые и понятные. Мне нравится организация работы, я буду продолжать пользоваться вашими услугами.

Date of experience: June 12, 2018
Florida
1 review
0 helpful votes
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I still waiting for some purchase
June 15, 2018

They start good but now I still waiting for some items, smart watch, tents, survivor matches and some more

Date of experience: June 12, 2018
Spain
1 review
0 helpful votes
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Satisfecho, entiendo que el correo desde China toma su tiempo y que el precio está acorde unas veces más y otras menos con la calidad, también he comprobado que es habitual encontrar muchos de los productos que ustedes ofrecen en comercios Chinos locales.
De cualquier manera muchas gracias por su seguimiento y atención.

Date of experience: June 12, 2018
Canada
1 review
1 helpful vote
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My experience was ok not too bad
June 15, 2018

Not so happy customer with wish because two orders didnt received and the quality wise ok same as aliexpress and alibaba sites.

Date of experience: June 12, 2018
California
1 review
0 helpful votes
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Expected slow receivable of products but never really received what I exactly ordered and when I ordered multiple I got something completely different sometimes damaged sometimes not even close to what I ordered

Date of experience: June 12, 2018
Ohio
1 review
1 helpful vote
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Every time I find something that I want to buy I go to order it and the price and cost of shipping increases. For that reason I will no longer buy anything from this site.

Date of experience: June 12, 2018
Texas
1 review
0 helpful votes
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Great app
June 15, 2018

My friend recommended me this app and Ive loved it ever since, only one of my items didnt come and customer service was really helpful

Date of experience: June 12, 2018
South Africa
1 review
0 helpful votes
Follow Raaydah F.
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Firstly I ordered about 60 items altogether end of January and still waiting for half of my stuff
Secondly I have to pay R25 per item when collecting which is a rip off
Thirdly most of the items is very small and extremely thin although I ordered a size bigger

Date of experience: June 12, 2018
Canada
1 review
0 helpful votes
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Fantastic support team
June 15, 2018

The site has been great any issues I have had have been dealt with in a timely manner. Support team responds quick and efficiently.

Date of experience: June 12, 2018
Florida
1 review
0 helpful votes
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Greedy website
February 18, 2021

They have recently started advertising misleading prices on items. For example, they would advertise something at U$5 and when youre ready to purchase the price raises do U$15 plus the shipping cost that is not standard at all. They might charge you U$9 for shipping fee. In the end, the U$ 5 advertised item turns out to be almost U$30.

I also had an awful experience in which one of my items never arrived. I was about to aks for a refund (a side note here, they dont refund shipping, so your if the shoipping is basically half of the total you paid for your item, you lose it) and a message pops up asking you to wait another 30 days to see if the shipment might arrive. Well, I wasnt in a hurry, so I agreed to wait. 30 days passed and for my surprise when asked for a refund they told me I could not get it as 30 days had already passed since the estimated arrival date. Bottom line, they ask you to wait, they wont let you report that your shipment never arrived and when you actually cooperate they take advantage of that.

I have purchased in this website for years. It only happened once that an item never arrived. At that time I got my refund, they never asked to wait more days. Although I didnt think it was fair losing the shipping fee I thought it was alright as it was a one time thing.

These latest happenings really upset me and I decided to delete my account.

Date of experience: June 12, 2018
Italy
1 review
0 helpful votes
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Più controlli
June 15, 2018

Ci sono molte recensioni che nn sono controllare e che risultano ingannevoli per il cliente. Voi risolvete il problema ma dopo che il cliente a aspettato un mese il prodotto

Date of experience: June 12, 2018
Mexico
1 review
0 helpful votes
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Experiencia
June 15, 2018

Mi experiencia usando el sitio es muy bueno, al principio todos los paquetes llegaban, pero despues de llegar a ciertas compras muchas cosas dejaban de llegar, y eso es un tanto molesto, sin embargo con la atencion al momento del reembolso todo muy bien!

Date of experience: June 12, 2018
California
1 review
0 helpful votes
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I love shopping on wish but multiple times i have not received my orders. It was frustrating when i was waiting for something that I wanted that i did not revieve. But besides that the rewards are great and the items you find on there are fascinating

Date of experience: June 12, 2018
California
2 reviews
0 helpful votes
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Discounts?
June 15, 2018

I ordered with an emailed discount which didn't work on the items I ordered. Be more precise with your discount offers

Date of experience: June 12, 2018
Ireland
1 review
0 helpful votes
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Top quality experience
June 15, 2018

Would highly recommend using the site as have had no problems as of yet when buying goods. And shipping can be quicker than expected too.

Date of experience: June 12, 2018
Tennessee
1 review
0 helpful votes
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Overall, shopping on Wish is good
June 15, 2018

Although most products arrive by their scheduled dates, a few items have arrived after stated arrival times. Some items like seeds could be labelled with planting instructions enclosed. So far, I enjoy saving money shopping on this site

Date of experience: June 12, 2018
Massachusetts
1 review
0 helpful votes
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Good shopping app
June 15, 2018

Everything i need is cheap. Shipping a bit long but its fine. The app is easy to read and use. Definitely will makemy next order soon.

Date of experience: June 12, 2018
Germany
1 review
0 helpful votes
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Fast and easy
June 15, 2018

I just love using the Wish app! I find so many neat things that you would never even know existed and everything is so cheap! Some things take longer than others but overall it's wonderful

Date of experience: June 12, 2018
Mexico
1 review
0 helpful votes
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Good delibery
June 15, 2018

One of the items arrive with other model shoes but we like and take it any way, god prices,
We are in the way to try the other itmems when we have the oportuniti to do it, we need to go fishing leater during sommer or we we had the time
At this moment all what we already bought are in good shape

Date of experience: June 12, 2018