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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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Great customer service from Wish. Helpful. Ordered multiple times without any issues. Just make sure to read product descriptions carefully, as they can be confusing or misleading sometimes.
Ни всё продукты хорошего качества, ни всё доходит до пункта назначения, но тем ни менее мне многое нравится и нет страха, что если что-то не подойдёт, то будут потеряны деньги. Я довольна работой команды Wish, ответы всегда быстрые и понятные. Мне нравится организация работы, я буду продолжать пользоваться вашими услугами.
They start good but now I still waiting for some items, smart watch, tents, survivor matches and some more
Satisfecho, entiendo que el correo desde China toma su tiempo y que el precio está acorde unas veces más y otras menos con la calidad, también he comprobado que es habitual encontrar muchos de los productos que ustedes ofrecen en comercios Chinos locales.
De cualquier manera muchas gracias por su seguimiento y atención.
Not so happy customer with wish because two orders didnt received and the quality wise ok same as aliexpress and alibaba sites.
Expected slow receivable of products but never really received what I exactly ordered and when I ordered multiple I got something completely different sometimes damaged sometimes not even close to what I ordered
Every time I find something that I want to buy I go to order it and the price and cost of shipping increases. For that reason I will no longer buy anything from this site.
My friend recommended me this app and Ive loved it ever since, only one of my items didnt come and customer service was really helpful
Firstly I ordered about 60 items altogether end of January and still waiting for half of my stuff
Secondly I have to pay R25 per item when collecting which is a rip off
Thirdly most of the items is very small and extremely thin although I ordered a size bigger
The site has been great any issues I have had have been dealt with in a timely manner. Support team responds quick and efficiently.
They have recently started advertising misleading prices on items. For example, they would advertise something at U$5 and when youre ready to purchase the price raises do U$15 plus the shipping cost that is not standard at all. They might charge you U$9 for shipping fee. In the end, the U$ 5 advertised item turns out to be almost U$30.
I also had an awful experience in which one of my items never arrived. I was about to aks for a refund (a side note here, they dont refund shipping, so your if the shoipping is basically half of the total you paid for your item, you lose it) and a message pops up asking you to wait another 30 days to see if the shipment might arrive. Well, I wasnt in a hurry, so I agreed to wait. 30 days passed and for my surprise when asked for a refund they told me I could not get it as 30 days had already passed since the estimated arrival date. Bottom line, they ask you to wait, they wont let you report that your shipment never arrived and when you actually cooperate they take advantage of that.
I have purchased in this website for years. It only happened once that an item never arrived. At that time I got my refund, they never asked to wait more days. Although I didnt think it was fair losing the shipping fee I thought it was alright as it was a one time thing.
These latest happenings really upset me and I decided to delete my account.
Ci sono molte recensioni che nn sono controllare e che risultano ingannevoli per il cliente. Voi risolvete il problema ma dopo che il cliente a aspettato un mese il prodotto
Mi experiencia usando el sitio es muy bueno, al principio todos los paquetes llegaban, pero despues de llegar a ciertas compras muchas cosas dejaban de llegar, y eso es un tanto molesto, sin embargo con la atencion al momento del reembolso todo muy bien!
I love shopping on wish but multiple times i have not received my orders. It was frustrating when i was waiting for something that I wanted that i did not revieve. But besides that the rewards are great and the items you find on there are fascinating
I ordered with an emailed discount which didn't work on the items I ordered. Be more precise with your discount offers
Would highly recommend using the site as have had no problems as of yet when buying goods. And shipping can be quicker than expected too.
Although most products arrive by their scheduled dates, a few items have arrived after stated arrival times. Some items like seeds could be labelled with planting instructions enclosed. So far, I enjoy saving money shopping on this site
Everything i need is cheap. Shipping a bit long but its fine. The app is easy to read and use. Definitely will makemy next order soon.
I just love using the Wish app! I find so many neat things that you would never even know existed and everything is so cheap! Some things take longer than others but overall it's wonderful
One of the items arrive with other model shoes but we like and take it any way, god prices,
We are in the way to try the other itmems when we have the oportuniti to do it, we need to go fishing leater during sommer or we we had the time
At this moment all what we already bought are in good shape
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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