Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Mario B.
Unfollow Mario B.
Share Review
Report Review

Would never shop here again.
June 15, 2018

I did not receive half of the things that I ordered. The prices are great, but not to receive most of my of order was disheartening and not fair to anyone else who does not receive their order.

Date of experience: June 12, 2018
Colorado
1 review
0 helpful votes
Follow Debbie H.
Unfollow Debbie H.
Share Review
Report Review

Wish stole my money
June 15, 2018

I ordered some leggings and never received them. They wrote me and said the shipping was going to take a little longer than expected and then when I wrote back a month later to tell them I still had not received them they said I had waited too long to receive a refund. They stole my money and I will never shop with them again.

Date of experience: June 12, 2018
Idaho
1 review
0 helpful votes
Follow Dan C.
Unfollow Dan C.
Share Review
Report Review

Items don't seem to arrive
June 15, 2018

Several of the items I have ordered are just missing and I have no idea if they will ever arrive. There is little follow up or help with wondering about the shipping and arrival.

Date of experience: June 12, 2018
Canada
1 review
0 helpful votes
Follow Rochelle A.
Unfollow Rochelle A.
Share Review
Report Review

Late
June 15, 2018

I ordered last april but until today some of my orders are not yet here. Im waiting for almost 2 months.

Date of experience: June 12, 2018
Mexico
1 review
0 helpful votes
Follow patricio c.
Unfollow patricio c.
Share Review
Report Review

Pesima plataforma
June 15, 2018

Que desepcion de plataforma compre varios artículos que no me llegaron y tampoco quisieron reembolsarme el dinero pésimo servicio de envio y también las garantías que tienen son pésimas porque perdi lo que pague
Por estos artículos

Date of experience: June 12, 2018
Oregon
1 review
0 helpful votes
Follow Anita S.
Unfollow Anita S.
Share Review
Report Review

Very happy so far with my purchases. They take care of complaints immediately. Comes packaged well. I really like customers pictured posts makes a difference if I order.

Date of experience: June 12, 2018
Illinois
1 review
0 helpful votes
Follow Tammi C.
Unfollow Tammi C.
Share Review
Report Review

A very awesome app which is actually too good because I have become addicted and buy way more than I need that is for sure and everything I have ever bought is always exactly what I wanted

Date of experience: June 12, 2018
South Dakota
1 review
1 helpful vote
Follow Jessica H.
Unfollow Jessica H.
Share Review
Report Review

I have always had pleasant experiences with purchases and nicely quality items at decent prices. Have not had one item delivered yet that was damaged and had to send back.

Date of experience: June 12, 2018
Australia
1 review
1 helpful vote
Follow Darren E.
Unfollow Darren E.
Share Review
Report Review

Will not link to facebook
June 15, 2018

I do not want to link my wish account to facebook. Due to the fact that the app now requires you to link accounts, I have removed the wish app

Date of experience: June 12, 2018
New Jersey
1 review
0 helpful votes
Follow Mary B.
Unfollow Mary B.
Share Review
Report Review

Bad Ordering -Bad Refund
June 15, 2018

I ordered 2 items 1 that was only $1 and the other one was $6. Both of them were to be delivered by the 17th of May. Neither were received. They refunded the $1. I wrote to them and said that they could keep the money I was very disappointed in the way they handled this issue. According to Wish the refund window was closed on the $6 item which I don't know why

Date of experience: June 12, 2018
Canada
1 review
0 helpful votes
Follow Lois D.
Unfollow Lois D.
Share Review
Report Review

Wait times
June 15, 2018

The majority of my items are late in coming.
However customer service with other issues has been very accomadations.

Date of experience: June 12, 2018
Canada
1 review
0 helpful votes
Follow William R.
Unfollow William R.
Share Review
Report Review

Satisfied
June 15, 2018

Never have a problem. Well satisfied. Like shopping on wish. There is always new products to choose from.

Date of experience: June 12, 2018
Italy
1 review
0 helpful votes
Follow dario a.
Unfollow dario a.
Share Review
Report Review

Mia esperienza con wish
June 15, 2018

Bene per quanto riguarda la qualità dei prodotti. Anche se uno ordinato due mesi fa non è ancora arrivato. Forse è stato smarrito nel viaggio. Gli altri nei tempi. Servizio clienti ottimo, celeri anche nei rimborsi. Continuerò ad acquistare.

Date of experience: June 12, 2018
New Zealand
1 review
1 helpful vote
Follow Lester T.
Unfollow Lester T.
Share Review
Report Review

Fantastic Service
June 15, 2018

The products may not always be as advertised but the support from the customer service team is FANTASTIC they are always helpful and always deliver on their promises.

Date of experience: June 12, 2018
Ireland
1 review
0 helpful votes
Follow stacey f.
Unfollow stacey f.
Share Review
Report Review

Amazing site
June 15, 2018

Bought a few items here, they all came earlier than there expected time. Amazing quality in the clothing I bought. The gadgets I bought are the best and I highly recommend wish.

Date of experience: June 12, 2018
Mexico
1 review
0 helpful votes
Follow Ivanka B.
Unfollow Ivanka B.
Share Review
Report Review

Excellent
June 15, 2018

Everything was great with the producto, the only problem is the time for delivery, it took 2 months in get them

Date of experience: June 12, 2018
Pennsylvania
1 review
0 helpful votes
Follow Edward D.
Unfollow Edward D.
Share Review
Report Review

Very satisfied
June 15, 2018

I have been pleasantly surprised by the quality of the merchandise on Wish. A few things have been cheaply made. I have recommended the app to many of my friends.

Date of experience: June 12, 2018
Ireland
1 review
1 helpful vote
Follow Arif R.
Unfollow Arif R.
Share Review
Report Review

Never received the item
June 15, 2018

Happened two different orders, bought two phones but never received them and tracking showed it was delivered when contacted them they said it was a mistake! Never compensate me.

Date of experience: June 12, 2018
Illinois
1 review
1 helpful vote
Follow Dusty M.
Unfollow Dusty M.
Share Review
Report Review

Disappointing
June 15, 2018

Only a few times have I ever got what I ordered. False advertising but the seller remains active. Shop at your own risk.

Date of experience: June 12, 2018
Delaware
3 reviews
0 helpful votes
Follow Mildred S.
Unfollow Mildred S.
Share Review
Report Review

Things i bought
May 5, 2021

Ibought purse lipstick makeup which i love very much also a two head eyeliner which i loved even some bathroom decorations which was great

Date of experience: June 12, 2018